Customer Ratings & Reviews
- Model:
- ENVY 6455E/223R1A#B1H
- SKU:
- 6454287
Rating by feature
- Value
Rating 4.2 out of 5 stars
- Quality
Rating 4.2 out of 5 stars
- Ease of Use
Rating 4.0 out of 5 stars
Customers are saying
Customers love the ENVY 6455e's ease of use, print quality, and compact size. Many appreciate its affordability and quick setup, while also noting the quiet operation and good performance. However, some users experienced issues with connectivity and the lack of a display screen, and occasional paper jams were also reported.
This summary was generated by AI based on customer reviews.
Susan
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing multi-use printer! Would definitely recommend
I would recommend this to a friend- Pros mentioned:Print quality, Setup
Very nice printer with a funky setup
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Let's start at the beginning, with the setup. The physical setup was a snap. It unpacks quickly, and protective sheets slide right out. There are only two print cartridges, black and color, and they click in place easily. I was happy to see that the cartridges were designed to eliminate ink leakage into my hands, an issue I always have with my Canon. Network setup was a mixed bag. First, you cannot set up the printer through the standard Windows process, but must download and use the HP app. This is an inconvenience, and as you will see later, may not work for your PC. Because there is no screen on the printer, it requires that you connect via a USB cable (not included) to set up the network. With your permission, it can read the network password from your PC and automatically apply it to the printer, a nice touch. Once this is done, you disconnect the cable, and the printer appears on the network. After this, things can get weird. You add the printer to the app, however, this process took several attempts before the app recognized the printer. Once recognized, everything worked fine. Setting up the printer on a second, work-supplied, computer proved problematic. The app looks for a virtual version of the printer rather than the physical device that Windows can see. The app could not find the virtual printer through its standard search, even though Windows could see the physical version. Entering the IP address allowed the APP to locate the physical printer, however, it gave an error attempting to add it. Diagnosing it as a conflict with the security software, I disconnected all firewall software temporarily, but the problem did not resolve. I still cannot get it to work from this machine. The iOS app works well, and my mobile devices were able to locate the printer and print easily. The app tries to get you to sign up for automatic ink refills, which makes little sense given the availability of overnight shipping. I suppose if you want to be certain that you never run out of ink in the middle of the night, this is a service you might want. The FAX feature is not a FAX connection, but a virtual FAX service. Given how few FAXes I send or receive, this approach makes sense. It is free for 24 months, which seems a good deal. Print quality is excellent, and the printer is quiet. Images are not as sharp as they are on my Canon Pixma, but that unit uses six separate color cartridges, so there's no surprise in this. Overall, an excellent choice, just be prepared for some small installation glitches, and make sure the app is compatible with your work system.
I would recommend this to a friend Do it
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works perfectly. Auto ship for ink is a great feature.
I would recommend this to a friendlove this printer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.would recommend perfect for what my wife does great price
I would recommend this to a friendI like my printer!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent!! So needed a printer and This HP fit perfect.
I would recommend this to a friendPerfect
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Use it all the time. Always connected. Works great.
I would recommend this to a friendExcellent
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.printer paper is of good quality and was well packaged
I would recommend this to a friendVery user unfriendly.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It probably works fine but it came with ABSOLUTELY no info on installation or operation. It has NO way to see the buttons unless you have a flashlight. Very difficult to connect - I had to hire geek squad to do it for me. Unless you are young or tech savvy it is extremely hard to use. The most frustrating thing I've ever had to work with.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that your printer was so difficult to set up. I can understand why the lack of instructional materials and needing to hire someone to assist you would be an exasperating start to owning a new printer, so I’ll offer some resources and information I hope will help.
First, to learn more about your printer and all its features, you can access a setup tutorial (if you still need it) as well as user manuals, troubleshooting guides, how-to documents and software updates for your printer on our support site. Do that by following this link:
- support.hp.com/us-en/product/hp-envy-pro-6400-all-in-one-printer-series/29256678/model/29256679
You can also visit a page on our support site that has diagnostic tools for various tasks and issues, including setup and connectivity. There you’ll also find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning difficulties. You can find the page here:
- support.hp.com/us-en/topic/diagnostics
If you need further assistance, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
printer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was very easy to install and I really liked it.
I would recommend this to a friendRetired office mgr.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is extremely cheaply made and the paper jams often. Part of the problem is lack of sufficient guides for the paper. The printer also does not have a readily accessible on and off button. I am seriously thinking about returning it. I have been using HP printers for many, many years and HP should be ashamed to have their logo on this product.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Maria.
I’m sorry to hear that your printer has experienced frequent paper jams. The frustration you express is easily understood, considering how your printer performed, so I’ll offer some resources that I hope will help.
First, if you haven’t done so already, I recommend going through the steps to clearing and avoiding paper jams that you’ll find in this troubleshooting guide on our support site:
- support.hp.com/us-en/document/c06575809
If the problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
Helpful printer!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not much to say..it’s a printer that does the job.
I would recommend this to a friendLonely printer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was the only printer in the store. It works fine.
I would recommend this to a friendNot acceptable HP product!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We had two of the HP printers and both stopped working within a few weeks.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that your two printers stopped working so abruptly. It’s no surprised that you’re taken aback, considering this happened to two machines over the course of a few weeks. I want to help you resolve this situation, so I’ll provide a resource and some information aimed at accomplishing that goal.
I can’t fell from your review what issues your printers faced or why they stopped working. I recommend that you contact us directly so we can help you assess the situation and find the best course of action. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies – and that warranty extends to two years with an HP+ account – so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
Copier
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very happy !!,,,,,, Works great!!!,,,llllll!,!,”l”l”
I would recommend this to a friendIt does a good job.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is perfect for what I use it for in my home business.
I would recommend this to a frienddid not buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.did not buy,after repairing my old printer,thank you
I would recommend this to a friendslow computer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.slow slow slow getting ready to print, needs a hard wire connection. to increase efficiency...
No, I would not recommend this to a friendSo so
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We've had glitches from the first day.. usually have to unplug and reboot.. kind of annoying
No, I would not recommend this to a friendok
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.ok. My son set up and tested it. He felt it was satisfactory. Will know more in a week.
I would recommend this to a friendeh
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Loud and runs out of ink fast I guess it's a good purchase for its price
No, I would not recommend this to a friend