Customer Ratings & Reviews
- Model:
- ENVY 6455E/223R1A#B1H
- SKU:
- 6454287
Rating by feature
- Value
Rating 4.2 out of 5 stars
- Quality
Rating 4.2 out of 5 stars
- Ease of Use
Rating 4.0 out of 5 stars
Customers are saying
Customers love the ENVY 6455e's ease of use, print quality, and compact size. Many appreciate its affordability and quick setup, while also noting the quiet operation and good performance. However, some users experienced issues with connectivity and the lack of a display screen, and occasional paper jams were also reported.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Print quality, Setup
Printer That Does It All
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.With the HP Smart App, setup is fairly simple. Just plug in the printer, install the app on your computer and follow the directions. You have the choice to connect via a USB port or to use Wi-Fi, you decide. If you want to print from your phone, you just need to download the HP Print Service Plug-In. This printer has a top feeder which holds up to 35 pages, so that you can place your documents in it and it will automatically pull the papers in to copy or scan them. It has a small footprint compared to other printers. I have too many devices cluttering my computer room and love that I can save even a little bit more room. If you want, you can scan old photographs, receipts, etc. with the flatbed style scanner and send them anywhere. You can also use this printer as a copier as with any all-in-one printer options. The paper tray holds up to 100 pages at a time which is nice if you have a small home business. This is not a fast printer, but it does print about 10 black and white pages per minute and 7 color pages per minute. One feature I really like for saving paper is that it prints on both sides of the page. This really comes in hand. The print quality is good, but I found that photo printing is mediocre compared to other printers I have had, but then again, they were more expensive. There is a 6 month free trial called Instant Ink that will send your ink in the mail when you sign up (during setup) for the subscription of your choice. Have your credit card handy. You will never have to worry about running out of ink again. It will be delivered right to your door. They have flexible plans you can choose from. HP will even give you prepaid packaging to send them your used cartridges to be recycled. HP knows when your ink is low and will send it straight to you automatically. If you don’t print the allotted amount of pages for your plan, the pages will rollover to the next month. If you print more than your allotted pages, you will automatically buy more sets of pages that will be put on your charge card. I never knew something like this existed and never used it because I didn’t want to have a huge stock of extra ink that I didn’t need. I find this very handy since I have been working from home. I don’t have to leave the house to get more ink. HP never fails to give a good quality printer for a good price. I have gone through a lot of printers in my lifetime and always find HP good to have good quality printers. This one is no exception.
I would recommend this to a friend Power Button Stopped Working
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this printer 6 months ago and the power button works about 25% of the time. There is a light that remains on and is pretty bright at night. I have to unplug the power cord in order to turn this off.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Priya.
I’m sorry to hear that your printer has performed so poorly. I can certainly understand why an unresponsive power button would be quite an unwelcome surprise after having the printer only six months, not to mention inconvenient because of the need to extinguish the printer’s light that bothers you at night. I want to help you remedy this situation, so I’ll direct you to a resource and some information I hope will reach that goal.
I can’t tell from your review why the power button is not working most of the time or whether a remedy exists, so I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find the best course of action. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
- Cons mentioned:Connectivity
trash
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.in about a month it wouldn't work because i couldn't switch the wifi network to my new modem waste of money never again.
No, I would not recommend this to a friend - Pros mentioned:Price
Does not last
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Price is Right but the Printer Cartridges do not last. Even using the HP XL cartridges if I get 15 color pages I am surprised. I do not recommend this Printer.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that your printer is going through so much ink. It concerns me that the cartridges you’ve received have performed so poorly. Even if you were printing mostly high-density prints, it does seem like you should have been able to print more.
Here are some things you can consider:
- If it appears that a cartridge was low on ink to begin with, or that the poor page yield was caused by a defective cartridge, you can always contact the seller who sent you the cartridge about that.
- Contact us if the supplies are defective genuine cartridges that are not replaced by the vendor (and they are still within the “warranty ends” date on the cartridges). Reach out to us via this link: support.hp.com/us-en/contact-hp
Here are some facts on ink use that might help you get more prints without too much extra effort:
- A high-density print (such as an image or graph) uses ink more quickly than a text-only document, particularly if the paper is highly absorbent and the environment is dry.
- Using the draft and black only settings on your printer can help save on ink, particularly the colors.
- Shutting the printer down between uses can result in some savings. However, always use the power button on the printer itself to turn it off. That will let the printer to 'park' so that the nozzles that spray the ink onto the paper are protected from excess drying.
If the problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Absolute garbage
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awful. To print or scan, you have to create an HP account and sign in once every week or so. Why in the world would I need to sell my personal info to HP to use a freaking printer? Besides that, print quality is pretty bad and ink constantly dries up if not used for a few weeks. Don't recommend.
No, I would not recommend this to a friend- Cons mentioned:Connectivity
Don't bother
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolute crap. Printer goes offline in minutes and takes forever to bring back online. Never working when I need it. Worst HP printer I've had to maintain!!
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Bob.
I’m sorry to hear that your printer has performed so poorly for you. I can certainly understand why the device frequently going offline and needing long periods of time to connect again would quickly become exasperating. We want our customers to have a more reliable experience that what you’ve endured, so I’ll offer some resources and information I hope will help you remedy the situation.
First, I recommend you visit a page on our support site that has diagnostic tools for various issues, including printer-offline and connectivity difficulties. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
If the problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
NO control panel??
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I hate this printer. It is far too complicated because there is no control panel and i cannot find out how to use it at all. I had an HP Office Jet for 20 years, which I used for my small law practice, and I loved it. It had a great control panel which gave instructions when needed, did trouble shooting, and was very easy to use. I have the printer set up to my wifi, but it keeps going offline and there is no control panel so I cannot figure out how to use it at all. No idea. Can any provide guidance. I have had it for a week and I don’t know if I can bring it back now that I have personalized it. HELP!!!
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that you’ve encountered difficulty in operating your new printer. It’s easy to understand why a new printer with no control panel like your former printer had, plus having no access to manuals, would be extremely frustrating. With that in mind, I’ll point you toward some resources and provide some information I hope will help.
First, to learn more about your printer and all its features, or for help solving problems, you can access video tutorials, user manuals, how-to documents, software updates and troubleshooting guides here:
support.hp.com/us-en/product/hp-envy-pro-6400-all-in-one-printer-series/29256678/model/29256679
For help with any problems you might encounter, you can visit a page on our support site that has diagnostic tools for various problems, including a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
If you need further assistance, I recommend that you contact us directly at +1 800-474-6836 so we can guide you through the proper troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Prints slow ink runs out fast
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Prints slowly colors are good but ink is expensive the auto ink order was ok but it uses ink extremely fast two print jobs and ink was gone. Returned it.
No, I would not recommend this to a friendWon't stay connected to wifi
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a nice printer when it actually prints, but trying to wake it up and get it reconnected to wifi every darn time is completely frustrating. If I didn't already throw out the box I would be returning it.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Melissa.
Thanks for the review and feedback. While I’m glad to hear that you like the print quality of your printer, I’m sorry to hear that it has failed to maintain a reliable wireless connection. It’s easy to understand why that would be extremely frustrating, so I’ll offer some information and resources I hope will help.
First, I recommend you visit a page on our support site that has diagnostic tools for various problems, including wireless connectivity and printer-offline issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
If the problem persists, I hope you’ll get in touch with us directly for support at +1 800-474-6836 so we can help you assess the situation and guide you through any applicable troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Junk
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After less than a year of use the document feeder stopped working to scan pages. Even though the glass scanner was useable for one page at a time, after scanning about 5 documents all the lights flash and you are unable to scan any more. I have also had to throw out brand new ink because for some reason it has rejected ink occasionally and gives an error message (yes it was the correct ink put in properly).
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Sarah.
I’m sorry that your printer’s document feeder stopped working for scans, that the flatbed scanner won’t work after processing five documents and that the device has rejected new ink cartridges. I can certainly understand why this would be exasperating. I want to help you resolve the situation, so I’ll provide a resource and some information I hope will make that happen.
I can’t tell from your review what’s causing these problems or whether they’re related to one another, so I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find the best course of action. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
LASER JET IS THE BEST, EVEN IF IT'S JUST FOR HOME
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.INK USED TOO MUCH TO FAST, PRINTED VERY SLOW AND LOW- MED QUALITY. HARDER TO USE, SCANNIG PRINTING COPYING ETC. WAS TOO CROWEDED/COFUSED.
No, I would not recommend this to a friendPoor Quality
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.1 of the worst printers I've ever dealt with. It's supposed to be brand new, but does not function well. At least once a week it seems to freeze. It won't turn off or print; the only resolution is to unplug it. I just about it 12/2021 & this problem started about 3 mos. later. HP used to be a very good brand, but this is 1 of 2 HP's we have that don't work well. Not Good.
No, I would not recommend this to a friendWhat kind of title?
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ok, I'm having trouble trying to print from my computer to the printer. I heard that there are some problems with the HP printers with a MACos computer. What do I need to do to get this resolved??
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear your printer is not working like it should. Your review is relatively brief, but your frustration is clear – and totally understandable – so I’ll offer a resource and some information I hope will help.
I can’t tell from your review why your printer has not printed from your computer, so I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Busted after 4 months and 30 pages of work
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolute piece of trash. Had it for 4 months now just for light printing. I've maybe printed 6 files from it totaling 30 pages or less and it's already broken. Opened up the paper tray to add more paper for the second time ever and the tray is already busted; It won't close and when I did managed to get it in, now its displaying a general error with no code or anything. Stay away from this printer, waste of 130 bucks,
No, I would not recommend this to a friendWorst setup of a printer don’t bother
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We’ve had this thing two months and have used it three times. The setup is god awful, the first one we received came to us with a hard drive error and had to return it. My husband has spent hours trying to get the printer and his laptop to match up. You shouldn’t have to be a programmer to get this to work. Don’t waste your time or money. We’re out of the return window or id take it back. Now I’m half tempted to chuck the thing out the window.
No, I would not recommend this to a friendPoor Printer
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This printer is horrible. Very cheaply made and uses large amounts of ink. We have had this printer since early October and are on our 4th of blank ink cartridges. When the first cartridge dried up we thought maybe it was a smaller cartridge that came with the printer but we have bought the XL blank ink cartridges and have now gone through 2 more of them and have just loaded another. We are averaging less than 40 black/white printed pages per cartridge.
No, I would not recommend this to a friend- Cons mentioned:Connectivity
Not impressed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not impressed. Loses connection to wifi printing easily. Wont power off so we have to unplug. Ink is stupid expensive. Not BB fault.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that your printer has failed to maintain a reliable wireless connection. I can certainly understand why needing to unplug and reset the printer so frequently would be a frustrating start to owning a new device. I would love to help you resolve this issue, so I’ll point out some resources aimed at getting you to that end.
First, I recommend you visit a page on our support site that has diagnostic tools for various issues, including wireless connectivity difficulties. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
If you need further assistance – and for advice on how to use less ink and save money – I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
- Pros mentioned:Print quality
Quality Printing At A Good Price
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The HP ENVY Pro 6455 comes with two ink cartridges. The refill cartridges are priced very reasonably. Set up is pretty simple. Just be sure to remove all the blue shipping tape in all places from the printer before doing the setup. You will need to download the HP Smart app to a cell phone or PC before you can set up the printer. Because of COVID-19 , I have been working from home and this printer does just about everything my office printer does. The printer feeds paper from the top paper feeder, making copying a breeze. The printer does do double sided printing. When copying or scanning, you will have to manually flip the paper over. Printing speed is pretty good. The quality of print is very good, in my opinion. A big bonus to saving on paper is the two-sided printing. I am deducting one star because I don’t like the fact that there is no control panel and you MUST download an app to work with this printer. I also don’t like the fact that there is no SD slot or USB so that you could print directly from those media sources.
I would recommend this to a friend Bad printer. Nobody has the ink
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hp has a hard time keeping ink in stock for his thing. Stay away if you want to spend hundreds of dollars on ink as this thing drinks it up fast and for very few prints
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that your printer has used ink more rapidly than you’d anticipated and that you’ve had difficulty finding replacement cartridges. I can wholly understand why that would be an exasperating combination, so I’ll offer some resources and information I hope will help.
First, regarding replacement cartridges, for reasons related to the COVID-19 pandemic, we are seeing an effect on some product availability. We are actively working with our supply chain team to minimize these delays. Please check back soon.
Regarding the printer’s ink consumption, here are some things you can consider:
- If it appears that a cartridge was low on ink to begin with, or that the poor page yield was caused by a defective cartridge, you can always contact the seller who sent you the cartridge about that.
- Contact us if the supplies are defective genuine cartridges that are not replaced by the vendor (and they are still within the “warranty ends” date on the cartridges). Reach out to us via this link: support.hp.com/us-en/contact-hp
Here are some facts on ink use that might help you get more prints without too much extra effort:
- A high-density print (such as an image or graph) uses ink more quickly than a text-only document, particularly if the paper is highly absorbent and the environment is dry.
- Using the draft and black only settings on your printer can help save on ink, particularly the colors.
- Shutting the printer down between uses can result in some savings. However, always use the power button on the printer itself to turn it off. That will let the printer to 'park' so that the nozzles that spray the ink onto the paper are protected from excess drying.
If the problem persists, I recommend that you reach out to us so we can help you assess the situation and work through any necessary troubleshooting with you. Get in touch via your preferred method at this link: hp.com/contactHP
Keith
HP Care
hp.com/support
NO HP account active NO print
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I did not know i wouldnt be able to use this printer or ink if i dont have a active account with HP. This printer wasted so much ink. I barely ised it anyways the quality was horrible! I needed important documents printed and i couldnt even use my own printer. It was always saying busy and it was just complicated. I would like my money back or exchanged.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that you’ve had such a dreadful experience with your printer. I can’t tell from your review quite what happened, or even whether you were able to complete setup and installation, but I’ll nonetheless provide a resource that I hope will help you resolve the situation and get the device working to your satisfaction.
I recommend that you contact us directly so we can help you assess the situation and find the proper course of action. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
Keith
HP Care
hp.com/support