Customer Ratings & Reviews
- Model:
- ENVY 6455E/223R1A#B1H
- SKU:
- 6454287
Rating by feature
- Value
Rating 4.2 out of 5 stars
- Quality
Rating 4.2 out of 5 stars
- Ease of Use
Rating 4.0 out of 5 stars
Customers are saying
Customers love the ENVY 6455e's ease of use, print quality, and compact size. Many appreciate its affordability and quick setup, while also noting the quiet operation and good performance. However, some users experienced issues with connectivity and the lack of a display screen, and occasional paper jams were also reported.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Display
Set-up not intuitive
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned to store because it was too difficult to connect to wi-fi. It shouldn't require a phD or special app to get connected. Why so complicated and not display screen? Waste of my time.
No, I would not recommend this to a friend Ms.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had so many problems with this printer and now it is not printing at all. I have tried 2 different laptops. Keeps saying offline and I have so many documents waiting to print.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that your printer has performed so poorly for you and gone offline so frequently. Although your review is relatively brief, the frustration you express is totally understandable. With that in mind, I’ll suggest some resources that I hope will help you get the printer reliably connected and working to your satisfaction.
First, I recommend that you visit a page on our support site that has diagnostic tools for various tasks and issues, including wireless connectivity and printer-offline issues. You can find the page here:
- support.hp.com/us-en/topic/diagnostics
If you need further assistance, I hope you’ll contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Frustrated with setup.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I haven't had any luck with setting up my printer. It's connected to wifi but not the internet. I'm frustrated and tried all the suggestions on HP Smart. I wish I had gotten a printer with a display, they're much easier to set up.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that your printer has not completed the process of setup by connecting to the internet. It’s easy to understand why that would be a tremendously frustrating start to owning a printer. I would love for you to get the device connected and working to your satisfaction, so I’ll offer some resources aimed at helping you reach that goal.
First, I recommend that you follow a setup tutorial specific to your printer you can find on our support site. On the same page you can also access user manuals, troubleshooting guides, how-to documents and software updates. Do that by following this link:
- support.hp.com/us-en/product/model/29256679
You can also visit a page on our support site that has diagnostic tools for various tasks and issues, including setup and connectivity. You can find the page here:
- support.hp.com/us-en/topic/diagnostics
If you need further assistance with internet connection or any other issue, I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
- Cons mentioned:Connectivity
Do not recommend
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This printer gave me so many problems I had to return it. Every time I printed something I had to unplug the printer and plug it back in and it would print 30 mins later. I do not recommend
No, I would not recommend this to a friend Disappointed.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Although the printer works it is very difficult to get communications. Only a Red X indicates something is wrong. Goes through ink so much faster than the Canon I previously owned which was very easy to use. I would not repurchase.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to learn that your printer has not performed reliably and has been difficult to use. I can understand why this, coupled with rapid ink use, would be a tremendous frustration. With that in mind, I’ll point you toward some resources I hope will help you get the printer working reliably like it should.
First, I recommend that you visit a page on our support site that has diagnostic tools for various tasks and issues. There you’ll find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning difficulties. You can find the page here:
- support.hp.com/us-en/topic/diagnostics
Here are some facts on ink use that might help you get more prints without too much extra effort:
- A high-density print (such as an image or graph) uses ink more quickly than a text-only document, particularly if the paper is highly absorbent and the environment is dry.
- Using the draft and black only settings on your printer can help save on ink, particularly the colors.
- Shutting the printer down between uses can result in some savings. However, always use the power button on the printer itself to turn it off. That will let the printer to 'park' so that the nozzles that spray the ink onto the paper are protected from excess drying.
If you need further assistance, I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
- Cons mentioned:Connectivity
Disappointing
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was always difficult to stay connected to WiFi, but after having it for 5 weeks, it is offline and I have to remove the printer from my list an add it back in.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry that you’ve experienced connectivity issues with your printer and that now it frequently appears offline. I can easily see why needing to remove it from your computer’s printer list and then add it back so often would quickly add to the frustration you’d already known. I want to help you resolve these problems, so I’ll guide you to some resources I hope will make that happen.
First, I recommend you visit a page on our support site that has diagnostic tools for various issues, including wireless connectivity and printer-offline difficulties. You can find that page here:
- support.hp.com/us-en/topic/diagnostics
If either problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
WISH I HAD DONE MORE RESEARCH ON PRINTERS
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This printer was certainly more complicated to setup and actually use than a HP Model 8610 I used for several years. I wish at times I still had the HP Model 8610.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to learn that you’ve encountered difficulty setting up your printer. I can certainly understand why that would be a frustrating start to owning a new device, especially considering you had an easier time with your previous HP printer. I can’t tell from your review whether you were able to complete setup and installation, but I’ll nonetheless provide some resources aimed at helping you get the machine working to your satisfaction.
If you still need to complete setup, you can access a tutorial specific to your printer on our support site. Regardless, on the same page as the tutorial, you can find troubleshooting guides, user manuals, how-to documents and software updates. Find those materials here:
- support.hp.com/us-en/product/model/2100187516
You can also visit a page on our support site that has diagnostic tools for various tasks and issues, including setup and connectivity difficulties. You can find the page here:
- support.hp.com/us-en/topic/diagnostics
If you need further assistance with anything, I suggest that you contact us directly so we can help you assess what’s happening and find the proper course of action. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
Keith
HP Care
hp.com/support
- Pros mentioned:Print quality, Setup
Printer That Does It All
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.With the HP Smart App, setup is fairly simple. Just plug in the printer, install the app on your computer and follow the directions. You have the choice to connect via a USB port or to use Wi-Fi, you decide. If you want to print from your phone, you just need to download the HP Print Service Plug-In. This printer has a top feeder which holds up to 35 pages, so that you can place your documents in it and it will automatically pull the papers in to copy or scan them. It has a small footprint compared to other printers. I have too many devices cluttering my computer room and love that I can save even a little bit more room. If you want, you can scan old photographs, receipts, etc. with the flatbed style scanner and send them anywhere. You can also use this printer as a copier as with any all-in-one printer options. The paper tray holds up to 100 pages at a time which is nice if you have a small home business. This is not a fast printer, but it does print about 10 black and white pages per minute and 7 color pages per minute. One feature I really like for saving paper is that it prints on both sides of the page. This really comes in hand. The print quality is good, but I found that photo printing is mediocre compared to other printers I have had, but then again, they were more expensive. There is a 6 month free trial called Instant Ink that will send your ink in the mail when you sign up (during setup) for the subscription of your choice. Have your credit card handy. You will never have to worry about running out of ink again. It will be delivered right to your door. They have flexible plans you can choose from. HP will even give you prepaid packaging to send them your used cartridges to be recycled. HP knows when your ink is low and will send it straight to you automatically. If you don’t print the allotted amount of pages for your plan, the pages will rollover to the next month. If you print more than your allotted pages, you will automatically buy more sets of pages that will be put on your charge card. I never knew something like this existed and never used it because I didn’t want to have a huge stock of extra ink that I didn’t need. I find this very handy since I have been working from home. I don’t have to leave the house to get more ink. HP never fails to give a good quality printer for a good price. I have gone through a lot of printers in my lifetime and always find HP good to have good quality printers. This one is no exception.
I would recommend this to a friend - Cons mentioned:Connectivity
trash
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.in about a month it wouldn't work because i couldn't switch the wifi network to my new modem waste of money never again.
No, I would not recommend this to a friend Power Button Stopped Working
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this printer 6 months ago and the power button works about 25% of the time. There is a light that remains on and is pretty bright at night. I have to unplug the power cord in order to turn this off.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Priya.
I’m sorry to hear that your printer has performed so poorly. I can certainly understand why an unresponsive power button would be quite an unwelcome surprise after having the printer only six months, not to mention inconvenient because of the need to extinguish the printer’s light that bothers you at night. I want to help you remedy this situation, so I’ll direct you to a resource and some information I hope will reach that goal.
I can’t tell from your review why the power button is not working most of the time or whether a remedy exists, so I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find the best course of action. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
- Pros mentioned:Price
Does not last
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Price is Right but the Printer Cartridges do not last. Even using the HP XL cartridges if I get 15 color pages I am surprised. I do not recommend this Printer.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that your printer is going through so much ink. It concerns me that the cartridges you’ve received have performed so poorly. Even if you were printing mostly high-density prints, it does seem like you should have been able to print more.
Here are some things you can consider:
- If it appears that a cartridge was low on ink to begin with, or that the poor page yield was caused by a defective cartridge, you can always contact the seller who sent you the cartridge about that.
- Contact us if the supplies are defective genuine cartridges that are not replaced by the vendor (and they are still within the “warranty ends” date on the cartridges). Reach out to us via this link: support.hp.com/us-en/contact-hp
Here are some facts on ink use that might help you get more prints without too much extra effort:
- A high-density print (such as an image or graph) uses ink more quickly than a text-only document, particularly if the paper is highly absorbent and the environment is dry.
- Using the draft and black only settings on your printer can help save on ink, particularly the colors.
- Shutting the printer down between uses can result in some savings. However, always use the power button on the printer itself to turn it off. That will let the printer to 'park' so that the nozzles that spray the ink onto the paper are protected from excess drying.
If the problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
- Cons mentioned:Connectivity
Don't bother
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolute crap. Printer goes offline in minutes and takes forever to bring back online. Never working when I need it. Worst HP printer I've had to maintain!!
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Bob.
I’m sorry to hear that your printer has performed so poorly for you. I can certainly understand why the device frequently going offline and needing long periods of time to connect again would quickly become exasperating. We want our customers to have a more reliable experience that what you’ve endured, so I’ll offer some resources and information I hope will help you remedy the situation.
First, I recommend you visit a page on our support site that has diagnostic tools for various issues, including printer-offline and connectivity difficulties. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
If the problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
Absolute garbage
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awful. To print or scan, you have to create an HP account and sign in once every week or so. Why in the world would I need to sell my personal info to HP to use a freaking printer? Besides that, print quality is pretty bad and ink constantly dries up if not used for a few weeks. Don't recommend.
No, I would not recommend this to a friendNO control panel??
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I hate this printer. It is far too complicated because there is no control panel and i cannot find out how to use it at all. I had an HP Office Jet for 20 years, which I used for my small law practice, and I loved it. It had a great control panel which gave instructions when needed, did trouble shooting, and was very easy to use. I have the printer set up to my wifi, but it keeps going offline and there is no control panel so I cannot figure out how to use it at all. No idea. Can any provide guidance. I have had it for a week and I don’t know if I can bring it back now that I have personalized it. HELP!!!
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that you’ve encountered difficulty in operating your new printer. It’s easy to understand why a new printer with no control panel like your former printer had, plus having no access to manuals, would be extremely frustrating. With that in mind, I’ll point you toward some resources and provide some information I hope will help.
First, to learn more about your printer and all its features, or for help solving problems, you can access video tutorials, user manuals, how-to documents, software updates and troubleshooting guides here:
support.hp.com/us-en/product/hp-envy-pro-6400-all-in-one-printer-series/29256678/model/29256679
For help with any problems you might encounter, you can visit a page on our support site that has diagnostic tools for various problems, including a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
If you need further assistance, I recommend that you contact us directly at +1 800-474-6836 so we can guide you through the proper troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Prints slow ink runs out fast
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Prints slowly colors are good but ink is expensive the auto ink order was ok but it uses ink extremely fast two print jobs and ink was gone. Returned it.
No, I would not recommend this to a friendWon't stay connected to wifi
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a nice printer when it actually prints, but trying to wake it up and get it reconnected to wifi every darn time is completely frustrating. If I didn't already throw out the box I would be returning it.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Melissa.
Thanks for the review and feedback. While I’m glad to hear that you like the print quality of your printer, I’m sorry to hear that it has failed to maintain a reliable wireless connection. It’s easy to understand why that would be extremely frustrating, so I’ll offer some information and resources I hope will help.
First, I recommend you visit a page on our support site that has diagnostic tools for various problems, including wireless connectivity and printer-offline issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
If the problem persists, I hope you’ll get in touch with us directly for support at +1 800-474-6836 so we can help you assess the situation and guide you through any applicable troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Junk
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After less than a year of use the document feeder stopped working to scan pages. Even though the glass scanner was useable for one page at a time, after scanning about 5 documents all the lights flash and you are unable to scan any more. I have also had to throw out brand new ink because for some reason it has rejected ink occasionally and gives an error message (yes it was the correct ink put in properly).
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Sarah.
I’m sorry that your printer’s document feeder stopped working for scans, that the flatbed scanner won’t work after processing five documents and that the device has rejected new ink cartridges. I can certainly understand why this would be exasperating. I want to help you resolve the situation, so I’ll provide a resource and some information I hope will make that happen.
I can’t tell from your review what’s causing these problems or whether they’re related to one another, so I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find the best course of action. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
LASER JET IS THE BEST, EVEN IF IT'S JUST FOR HOME
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.INK USED TOO MUCH TO FAST, PRINTED VERY SLOW AND LOW- MED QUALITY. HARDER TO USE, SCANNIG PRINTING COPYING ETC. WAS TOO CROWEDED/COFUSED.
No, I would not recommend this to a friendWhat kind of title?
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ok, I'm having trouble trying to print from my computer to the printer. I heard that there are some problems with the HP printers with a MACos computer. What do I need to do to get this resolved??
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear your printer is not working like it should. Your review is relatively brief, but your frustration is clear – and totally understandable – so I’ll offer a resource and some information I hope will help.
I can’t tell from your review why your printer has not printed from your computer, so I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Busted after 4 months and 30 pages of work
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolute piece of trash. Had it for 4 months now just for light printing. I've maybe printed 6 files from it totaling 30 pages or less and it's already broken. Opened up the paper tray to add more paper for the second time ever and the tray is already busted; It won't close and when I did managed to get it in, now its displaying a general error with no code or anything. Stay away from this printer, waste of 130 bucks,
No, I would not recommend this to a friend