Customer Ratings & Reviews
- Model:
- ENVY 6455E/223R1A#B1H
- SKU:
- 6454287
Rating by feature
- Value
Rating 4.2 out of 5 stars
- Quality
Rating 4.2 out of 5 stars
- Ease of Use
Rating 4.0 out of 5 stars
Customers are saying
Customers love the ENVY 6455e's ease of use, print quality, and compact size. Many appreciate its affordability and quick setup, while also noting the quiet operation and good performance. However, some users experienced issues with connectivity and the lack of a display screen, and occasional paper jams were also reported.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Print quality
Good for most people
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.THE GOOD ~ Relatively small ~ Fast ~ wireless THE BAD ~set up instructions ~Old USB Port THE MEH (Could go either way) ~ Noise ~ Set up ~ Print quality It's a decent printer and gets the job done. It's a tad louder than I expected, but not horrible. It's still a little quieter than my old printer. It took me forever to actually get the printer set up. It may not take some people as long to set up if they are printing from a phone or completely wireless computer. In all, it took a couple days to get it working properly. For starters, you have to go download HP software and install an app from there. This is immaterial to the review, but I hate the idea of "apps" for a computer...just another Microsoft screw-up. After downloading the app, I tried for hours to find the printer and never could. It asks if the printer has a touch screen and if not, says to plug in a usb cable. Fortunately, I had an old-school USB from 10 years ago still. Eventually, it found the printer but still would not connect or do anything. I gave up and decided to try another day. It took a while and many attempts, but suddenly, my computer (hardwired via ethernet to the internet & wifi router) recognized/found the printer. It still wouldn't print and kept saying the printer was offline, even though it was turned on. My desktop also has a built-in wifi, so I disconnected the ethernet and connected to the 5g. It still didn't find the printer. I had to connect it to the 2.4g and it finally synced up. This was beyond frustrating. I have, however, since reconnected my computer via ethernet and it now prints quickly and easily. Text files print very quickly and cleanly. There is no fuzz or bleed around the letters. Printing a photo from photoshop took longer--as expected. The print quality (on standard paper) wasn't as good as I anticipated. It is a sharp image taken with a good camera and L-series lens. The image is tack sharp in PS but a little soft on the paper. Again, I used standard paper, so some could be ink bleed and paper quality. My bigger issue was that the image prints much darker on paper than it shows on screen. At the same time, some areas were blown out. The image printed cooler, especially in brighter areas. More shaded areas of the photo printed as if under-exposed. If you are looking for a pro-grade or even high-grade image printer, I don't think this is the best one. If you are looking for something that will quickly print invoices, reports, school papers, and such this would be a good go-to. As far as scanning, it does a very good job. The ultimate question people have is: Would you recommend it to a friend? I will quote my father. "Always use the right tool for the job." This is the right tool for the job when someone isn't concerned with printing professional quality photos. It's the right tool for small businesses, students, writers and heavy text prints. For those people, for my parents and my wife's business, I would recommend it. For someone who wants to print out all those digital photos of the kids and store them in a photo album, I would probably pass and opt for something geared more for photos.
I would recommend this to a friend Office equipment
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I did not like this product won't let you print or copy if ink for one is low.
No, I would not recommend this to a friendPrinter
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Paper sensor is not working well. I need to reset it each time I need to use it.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Eva.
I’m sorry to hear that your printer’s paper-feeding system is not working properly. Your review is brief, but it’s easy to understand why resetting the device each time you need it would quickly become exasperating. I want to help you resolve this problem, so I’ll provide some resources aimed at making that happen.
First, I recommend that you follow the steps in this troubleshooting guide for printers that display an out-of-paper error and do not pick up paper:
- support.hp.com/us-en/document/c00786157
If the problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
WHAT A TERRIBLE PRINTER, NEVER RAN SMOOTHLY AT ALL
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This printer is AWFUL. Ironically, I literally just trashed this printer a little over 30 days from buying it! NEVER ran good from the very 1st day out of the box. CHEAPEST printer I have ever seen put together by plastic parts. In the garbage finally where it belongs. DO NOT BUY THIS PRINTER EVER!
No, I would not recommend this to a friendTv great viewing and no hassle!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV!! We enjoy the big beautiful color and all the amazing choices in channel selections.
I would recommend this to a friendYou need the app to use
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I could not download the app because I have a work computer it was not possible for me to use
No, I would not recommend this to a friend- Pros mentioned:Ease of use, Setup
Great function, but rapid ink depletion
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Being a student, I needed a new printer and came across the HP - ENVY 6455e. It's a sleek looking printer, but I can see where some folks may run across some issues in attempting to set this printer up. Starting with setting up the printer, this will be done using your phone or computer. I followed a few app instructions and was up and running in no-time. The printer connected to my existing wifi with ease, and there were absolutely zero issues there. With that being said, if you are expecting an LCD screen setup directly on the printer, this is not the case. The HP - ENVY 6455e does NOT have an LCD printer. You will be able to print and scan using existing buttons on the printer. On to the biggest issue with this printer, and the reason for my rating. I'm not sure what HP is thinking, but the ink cartridges (67 ink) are not enough to get the amount of prints that I need. As a student, I do a lot of printing and do not like having to change ink cartridges very often. Plus, it can get expensive having to replace them so often. I installed the HP - ENVY 6455e last week and I am already running low on ink. Even with HP's ink service, the new cartridges have not been delivered yet. I will probably be out of ink before the new cartridges arrive, so that's a problem for me. HP needs to start using bigger ink cartridges on their printers, or better yet, ink tank systems. As for function, the printer has been performing without issues. I was able to remotely print without any issues, so that's a big plus for me. The printer is a bit loud at the beginning of prints, but that is not a problem for me. Overall, the printer functions without issues and is easy to use. If you are not so good with apps, this may not be the printer for you. The biggest flaw, in my opinion, is the use of such small ink cartridges. I really hate running out of ink so fast, which is the reason behind my rating. I am happy with the performance, but if you print frequently, this might not be the printer for you.
I would recommend this to a friend A disappointment!
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Shockingly unreliable! It gets into paper jams easily. Also HP ink service is a joke@
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that your printer has experienced frequent paper jams and that you’ve had poor results with our Instant Ink program. That seems like a frustrating combination, which is not what one envisions when buying a printer. I want to help you remedy these problems and get the most from the device, so I’ll direct you to some resources I hope will reach that goal.
First, if you’ve not done so already, I recommend going through the steps to clearing and avoiding paper jams that you’ll find in this troubleshooting guide on our support site:
- support.hp.com/us-en/document/c06575809
Next, I can’t tell from your review why you’re dissatisfied with your printing plan, so I suggest that you contact our Instant Ink program at +1-855-785-2777 so we can help you assess and resolve the situation.
If the paper jam problem persists or you need further assistance with anything, I hope you’ll contact us directly at +1 800-474-6836. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
Frustrating
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product is frustrating! The settings are confusing. Hard time keeping it connected to wifi.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that your printer has failed to maintain a reliable wireless connection and has been difficult to use overall. Your review is brief, but your frustration is perfectly understandable, so I’ll point you toward some resources I hope will help.
First, I recommend that you visit a page on our support site that has diagnostic tools for various tasks and issues, including connectivity. You can find the page here:
- support.hp.com/us-en/topic/diagnostics
You can also access user manuals, how-to documents, troubleshooting guides and software updates for your printer here:
- support.hp.com/us-en/product/hp-envy-pro-6400-all-in-one-printer-series/29256678/model/29256679
If any problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Cheap printer but you buy ink weekly
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Printer runs out of ink way too quickly. Dosappointed in this purchase.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hello,
I'm very sorry to hear that you are not satisfied with the output of your cartridges. This is certainly not the experience we are aiming to provide with our products so let me help you.
Please, consider these tips to improve the yield of your cartridge:
- High density prints (such as photos, for example) usually use more ink than low-density prints (such as text, for example), especially if the type of paper absorbs more or if the environment is particularly dry.
- Using the “draft mode” option when printing can help save ink.
- Turn off the printer at intervals when it is not being used, it helps prevent the cartridges from drying out.
- You could consider accessing the Instant Ink service, which sends you new cartridges when you need them, with flexible monthly plans for your needs. You can find our official Instant Ink here: www.hp.com/printers/instant-ink.html
Konrad
HP Care
hp.com/support
Unreliable and Difficult
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the worst printer ever. It routinely disconnects from my network, so I have to turn it off and on every time I want to use it. I've tried HP support — horrible. I just tried to scan, and there's an error. Shocker. I very much regret the day I bought this.
No, I would not recommend this to a friendEsther Prosser
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i got my printer and we have not been able to install it i have had two different people help me and not been successful so i am not happy what so ever with this product , it is a waste of money , i have no way to install it or anyone else to help me install it
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that your printer would not complete the process of setup and connection. I can understand why that would be a frustrating start to owning a printer, so I’ll offer some resources and information I hope will help.
First, you can access a setup tutorial as well as user manuals, troubleshooting guides, how-to documents and software updates for your printer on our support site. Do that by following this link:
- support.hp.com/us-en/product/hp-envy-pro-6400-all-in-one-printer-series/29256678/model/29256679
You can also visit a page on our support site that has diagnostic tools for various tasks and issues, including setup and connectivity. You can find the page here:
- support.hp.com/us-en/topic/diagnostics
If you need further assistance, I hope you’ll contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
Do NOT Buy.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Run. Do not buy. First, it was a complicated set-up for me and I'm computer savvy. I cannot get the printer to start. A few times, unistalling helped. Now--nothing. It's going back to Best Buy in the morning. This is the first HP Printer I've had an issue with.
No, I would not recommend this to a friendjust okay
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For a new printer the quality wasn't all that great and ended up returning it
No, I would not recommend this to a friendPrinter
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Without a touchscreen on the printer this is not user friendly to scan documents
No, I would not recommend this to a friendNever buy this printer
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have issue with login all time if I switch off this printer. I have to install it again and again. I address my question to HP support but they don’t come back to me for days. Highly don’t recommend to buy this device. Previously I had Canon and never had such issue.
No, I would not recommend this to a friendNot impressed.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Originally thought this would be a great printer especially working from home now days. Printer started off great loved the compatibility with your iPhone/iPad printing. After the first 4 prints went down hill, printer kept on losing connection which became frustrating. Ended up returning the printer to Best Buy.
No, I would not recommend this to a friendDO NOT buy this printer
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awful, cartridge has no longevity. Initially thought it was requiring replacement too soon. On third change since June. Monitored it, installed on Sept 17 and less than fifty total pages printed. Needs replacement again! I ignored the few such reviews I read before purchase. Recommend you do not do so.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that your printer is going through so much ink. It concerns me that the cartridges you’ve received have performed so poorly. Unless you were printing mostly high-density prints, it does seem like you should have been able to print more.
Here are some things you can consider:
- If it appears that a cartridge was low on ink to begin with, or that the poor page yield was caused by a defective cartridge, you can always contact the seller who sent you the cartridge about that.
- Contact us if the supplies are defective genuine cartridges that are not replaced by the vendor (and they are still within the “warranty ends” date on the cartridges). Reach out to us via this link: support.hp.com/us-en/contact-hp
Here are some facts on ink use that might help you get more prints without too much extra effort:
- A high-density print (such as an image or graph) uses ink more quickly than a text-only document, particularly if the paper is highly absorbent and the environment is dry.
- Using the draft and black only settings on your printer can help save on ink, particularly the colors.
- Shutting the printer down between uses can result in some savings. However, always use the power button on the printer itself to turn it off. That will let the printer to 'park' so that the nozzles that spray the ink onto the paper are protected from excess drying.
A third possibility is the printer is not reading the cartridges correctly and is giving an inaccurate reading. Regardless, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and guide you through any applicable troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Mister
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Difficult to install and unsatisfactory to operate. Item returned.
No, I would not recommend this to a friendNot happy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This printer is a big disappointment. I cant get it to print at times . it will show its paired with my laptop ,but i have to disregard the devise and set it up over and over. It is supposed to scan but i got very little direction to do so. I will print out how to but it does not always work.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that your printer has failed to maintain a wireless connection and print reliably. The continuing need to reinstall it as well as the scanning difficulty sounds like a mix of frustration and disappointment, so I’ll offer some resources I hope will help.
First, I recommend that you visit a page on our support site that has diagnostic tools for various issues, including wireless connectivity. There you’ll also find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
If you need further assistance, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and guide you through any applicable troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support