Customer Ratings & Reviews
- Model:
- ENVY 6455E/223R1A#B1H
- SKU:
- 6454287
Rating by feature
- Value
Rating 4.2 out of 5 stars
- Quality
Rating 4.2 out of 5 stars
- Ease of Use
Rating 4.0 out of 5 stars
Customers are saying
Customers love the ENVY 6455e's ease of use, print quality, and compact size. Many appreciate its affordability and quick setup, while also noting the quiet operation and good performance. However, some users experienced issues with connectivity and the lack of a display screen, and occasional paper jams were also reported.
This summary was generated by AI based on customer reviews.
Can’t get the ink in stores
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought the printer only to find that the ink is not available in stores. Apparently HP wants to force me to sign up for automatic ink delivery. Won’t work given the massive variation in volume for the printer. Never getting HP again
No, I would not recommend this to a friendAnother Crap HP Product
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Biggest piece of junk I have ever owned. From day one it would not print and I still cant get it to print. Takes me an hour to get it to work every time and thats absolute crap.
No, I would not recommend this to a friend- Pros mentioned:Size
Lots of features in a small package
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I really enjoy having this printer. I like that it has more features and is smaller than my current business printer. It prints a little slower but it's not noticeable. It's a little odd to not have a touch screen but honestly I don't normally use them. I like that the printer was able to print and scan at the same time. This is very useful with multiple people using the same printer. With scanning, I'm very impressed with the quality. Not only does it do a good job with documents, I challenged it with scanning patches and coins. It was able to capture all the detail and not cause any artifacts. The double sided printing was useful and easy. I printed a couple photos on photo paper and they turned out awesome. I signed up for HP Instant Ink and it seems like a great service. For my personal needs I don't think I print enough to justify the service but it seems extremely convenient to have ink auto ordered for you. It's provided for free for 6 months to try out. The only negatives I can think of with this printer is that you have to use your smartphone to get it setup and there's not ethernet port. Since there's a lack of a touch screen, you need to download the HP Smart app to connect the printer to WIFI. And without an ethernet port you can't just connect the printer hard line to the router so you don't have to worry about WIFI availability. For my situation these weren't major cons but I could see them being an issue for others.
I would recommend this to a friend Worst product
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Broken after one month, worst product ever And unfortunately I didn’t have time to give back , when i did it they told me was to late I printed same picture and stopped works
No, I would not recommend this to a friend- Pros mentioned:Print quality
Great Home printer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love my new HP Envy 6455 e. It is an amazing printer. I was able to use the printer as soon as I took it out of the box and add the ink. The setup was very easy and all I had to do was plug it in and put the ink that came in the Box into it. The printer has a very Sleek design and fits perfectly into my room. I like the bright colors that I get when I print and the printer is very quiet. I love that I can open and close the feed tray. Ended I speak about Hall amazing the print quality is. I am still excited and ready to continue to print projects with the printer another great feature that stood out to me is the fact that I can automatically get ink ordered and I can use the printer wirelessly. The scan feature of the printer is very easy to use. I really love this printer and I received it at a discountrd price.
I would recommend this to a friend Awful printer can't use
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I can't get it to turn on. There are next to no directions. I got it st Best Buy and it's practically impossible to get someone on the phone. I dislike texting
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that your printer has not powered up like it should, and that you’ve been unable to set it up. I can imagine how puzzling and frustrating that would be, especially considering you lack adequate instructional materials, so I’ll offer a resource and some information I hope will help.
I can’t tell from your review why your printer won’t turn on, so I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
Mess to set up
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I cannot get it to work. Did not realize must be set up by app and no way to just do a quick job . Takes forever to set up. I would return if had not had to wait so long to set it up. What had happened to HP ?
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that your printer would not complete the process of setup and connection. I can understand why that would be a frustrating start to owning a printer, so I’ll offer some resources and information I hope will help.
First, you can access a setup tutorial as well as user manuals, troubleshooting guides, how-to documents and software updates for your printer on our support site. Do that by following this link:
- support.hp.com/us-en/product/hp-envy-pro-6400-all-in-one-printer-series/29256678/model/29256679
You can also visit a page on our support site that has diagnostic tools for various tasks and issues, including setup and connectivity. You can find the page here:
- support.hp.com/us-en/topic/diagnostics
If you still need assistance, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and guide you through any applicable troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Worked once
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Printer is beautiful but only worked once. Kept saying out of paper when it was a paper inside and the tray was closed. Followed steps how to fix problem online but still didn’t work. Returning product for an Epson.
No, I would not recommend this to a friendHP printer still not printing!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hard to set up. Arrived without ink or set up instructions. Purchased ink & still can set up because it needs the “set up” ink. HP customer service is terrible. Had for 3 weeks now & still can’t use it!
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Nina.
I’m sorry to hear that your printer arrived without the necessary setup ink cartridges. I can imagine how disappointing and disconcerting this must have been, so I want to make sure that I provide information to help you make it right.
First, I can’t say for sure what happened in your situation, but what you describe can occur when a printer is sold, returned to the seller, then sold again to a different buyer without being adequately inspected before shipment.
Because you expected to receive a printer with all the necessary components, I recommend you contact the seller to address this promptly. You can find the seller by scrolling to the bottom of the Best Buy website and clicking Orders & Returns.
If you need to, I hope you’ll contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
JayD
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When this printer works, it does a pretty good job. Problem is, it is not consistent. Continually drops connection over the network. A reboot helps sometimes, sometimes it does not. Don't buy.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
Thanks for the review and description of your experience. While I’m glad that you’re happy with certain aspects of your printer’s performance, I’m sorry to learn that it has failed to maintain a reliable connection. I can understand why that inconsistency would quickly become frustrating. With that in mind, I’ll point you toward some resources I hope will help you get the printer working like it should.
First, I recommend that you visit a page on our support site that has diagnostic tools for various tasks and issues, including connectivity and printer-offline difficulties. You can find the page here:
- support.hp.com/us-en/topic/diagnostics
If you need further assistance, I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
Not a good look hp.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Would not print straight, used 25% of ink using the straighten tool, eventually started printing straight. After that it started shredding paper, thankfully I bought the protection plan.
No, I would not recommend this to a friend- Pros mentioned:Ease of use, Print quality
HP 6455e Envy Printer - SUPER DUPER!!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Really nice printer. Glad i spent a little extra $ to get a better quality of printer. Super easy to setup and use with my iphone. You need a smart phone to use this printer. I can easily print from my phone or HP Chromebook. Also easy to get the ink subscription. Easy to print a double sided document right away. BTW I recommend searching Youtube for videos that walk you through the setup and use of this HP 6455e Envy Printer. If your looking for a good printer and not wanting to break the bank, get this one.
I would recommend this to a friend Do not recommend
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This printer SUCKS! It literally will start printing a document stop at page 5 and restart printing it all over again. It does this all day long. Such a mess and waste of money and time.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Brittanie.
I’m sorry to hear that your printer has performed so poorly. The frustration you express is certainly understandable, considering that your printer repeatedly stops and restarts multipage print jobs without ever finishing them. I want to help you remedy the situation, so I’ll offer a resource and some information toward that end.
I can’t tell from your review what’s causing this problem, so I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
Failed the first print
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Canceled in the middle of the first print job to realign print heads. Stopped printing and printed a document that needed to be placed into the scanner bed. Failed on the first print job.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Frank.
I’m sorry to hear that your printer stopped working during its first print job. It’s easy to understand why that would be a jarring surprise, so I’ll offer a resource and some information I hope will help.
I can’t tell from your review why your printer hasn’t worked like it should, so I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
- Pros mentioned:Print quality
Great All Around Home Workhorse
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Print, Scan, Copy, Photos and Mobile Fax that works via Wifi. Setup is easy and you will be up and running in no time. By now printers are nothing new and are a necessary evil in the home. The 6455 doesn’t have an onboard screen but the HP Smart App facilitates linking of your laptop, tablet etc and helps you with features etc The 6455 is a bit slow to print (about 10 pages per minute) but it’s a livable speed. The paper tray is 100 sheet capacity, 10 envelopes or 40 photo paper, but the photo paper is not in a separate try, you need to switch it out so keep that in mind if you do a lot of photo printing. Photos and general printing look great and if you opt for the innovative instant ink subscription service your operating costs will be fairly reasonable. While the 6455 has Mobile Fax capability for those rare occasions where you need to send a fax now a days, I found the operation a bit clunky and would tend to probably not use it. Overall this is a great choice for your everyday printing needs.
I would recommend this to a friend Cheap and hard to troubleshoot
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This printer worked for a 13 months and then broke right after the warranty was over.
No, I would not recommend this to a friendDO NOT BUY
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.my printer just stopped working for me and i purchased it in august 2020. i would think a printer should last longer than a year and some months?
No, I would not recommend this to a friend- Pros mentioned:Ease of use, Print quality
A good printer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The setup was easy and having the HP app helped. It came with 6 month's free ink and although most people no longer print, I've already received a shipment of ink. I like the chimes it makes when it completes a job also
I would recommend this to a friend HP Printer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Could only make one copy at a time Ink ran out after 100 printed pages Nobody sells ink for this printer including you
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear your printer has not performed well, and that you’re unable to find the ink cartridges you need. Your review is brief, but your frustration is clear – and totally understandable – so I’ll offer some resources and information I hope will help.
First, I recommend you visit a page on our support site that has diagnostic tools for various problems. There you’ll find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
Regarding ink, I apologize that the ink cartridges you need are currently unavailable. For reasons related to the COVID-19 pandemic, we are seeing an effect on some product availability. We are actively working with our supply chain team to minimize these delays. Please check back soon.
If the printing problem persists – and for advice on how to use less ink when you print – I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and guide you through any applicable troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Bad buy
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst printer ever. Had issues getting it to start printing and continuously had to trouble shoot and contact support who couldn’t help.
No, I would not recommend this to a friend