Customer Ratings & Reviews
- Model:
- ENVY 6455E/223R1A#B1H
- SKU:
- 6454287
Rating by feature
- Value
Rating 4.2 out of 5 stars
- Quality
Rating 4.2 out of 5 stars
- Ease of Use
Rating 4.0 out of 5 stars
Customers are saying
Customers love the ENVY 6455e's ease of use, print quality, and compact size. Many appreciate its affordability and quick setup, while also noting the quiet operation and good performance. However, some users experienced issues with connectivity and the lack of a display screen, and occasional paper jams were also reported.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Print qualityCons mentioned:Connectivity
Uses much more ink than what HP says it does...
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.First, I bought this HP-Envy6455e because it had pretty much all the features that I was looking for (copy, automatic feeder, scan, wireless), and for those reasons I give it 3-stars and not just 1 or 2. I read some reviews about the hassle some owners/users had with wireless connectivity and high ink usage, and boy those were right! To start, the printer often goes off-line. I confirm that the wireless light is on, run diagnostics, etc. Only way to bringing it online again is to turn it off and back on as well as removing and reinstalling the device from my PCs. But what's worse is how much ink it uses. After going through 3 black and 2 tri-color cartridges in 5 months knowing I don't use it often, I decided to be very cautious and mindful to document each page I printed starting from 3/25/22 till 09/01/22. Black ink cartridge is gone after printing only 58 pages and most in 'draft' quality (none on high quality). The color cartridge is about 70% used with only 21 pages printed (none on high quality). So the ~120 black ink pages and ~100 color ink pages that HP advertises for this product in not near what I'm getting. At a price of ~$15.99 for black and ~$17.99 for color cartridge, the cost per printed page seems to be ~$0.28 for black and estimating ~$0.59 per color printed page! Stay away from this printer if you plan to use it heavily to print and you don't mind the wireless connectivity issues reported by other users. Scanning feature is as expected/advertised.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry that your printer has not performed well. I can wholly understand your exasperation, considering the device has gone offline frequently and used ink more rapidly than the cartridges’ estimated page yields. I want to help you out of this dilemma, so I’ll suggest some resources aimed at making that happen.
First, I recommend you visit a page on our support site that has diagnostic tools for various issues, including printer-offline difficulties. You can find that page here:
- support.hp.com/us-en/topic/diagnostics
Regarding ink use, how cartridges perform in your own printer varies according to numerous factors, including resolution, how dry the air is and how absorbent the paper is. That said, it does seem like yours should have printed more pages, considering most of the prints were in draft mode or lesser-quality resolution.
For more input on what might be happening – and if the offline problem persists – I suggest you contact us directly so we can help you assess what’s happening and find the best course of action. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
Keith
HP Care
hp.com/support
Buyer Beware...
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awful, will not connect to internet, only connects mobile phone and that works intermittently. Do not buy this piece of junk!
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that your printer has failed to maintain a reliable wireless connection and has not connected at all in some cases. I can easily understand why this would quickly become exasperating, so I’ll suggest some resources and information I hope will help you get your printer connected and working to your satisfaction.
First, I recommend you visit a page on our support site that has diagnostic tools for various issues, including wireless connectivity and printer-offline difficulties. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
If any problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Printer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very dissatisfied with this printer. There is not even a print button on the machine to manually print or copy a document.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that you've not had the experience you expected with your printer, and I'm sorry for any resulting inconvenience. We aim to provide a reliable experience with our printers and support, so I’ll try to offer some helpful suggestions.
First, to learn more about your printer and all its features, or for help solving problems, you can access a setup tutorial (if you still need it), user manuals, how-to documents, software updates and troubleshooting guides here:
- support.hp.com/us-en/product/model/29256679
You can also visit a page on our support site that has diagnostic tools for various tasks and issues, including cartridge installation, print-queue difficulty and connectivity. There you’ll also find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
If there's any specific way that we can help you, I hope you’ll get in touch with us directly for support. We're always here and would be more than happy to help you make the most of your experience with the printer. On our site you can get help from a virtual agent, search our extensive knowledge library or check your printer’s warranty status. Get in touch via this link:
- support.hp.com
Keith
HP Care
hp.com/support
- Pros mentioned:Print quality
Wow!
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This printer is amazing. I used HP printers for sometime and never really got one with more than the basic printing features. This one has scan, print, fax. The setup was super easy, just downloaded the hp smart app and it walks you through each step, took about 10 minutes for everything. The wireless setup was a breeze. I love the color light on the bottom of the printer that indicates what step your on and once it’s connected to WiFi. The power button is on the bottom back of the printer which I prefer, especially if you have small children who like to touch every button they see. The control buttons are hidden in the front panel and only light up when you are going to use it, this is another great feature to keep little hands from pressing them. The scan tray on top is also hidden by a flap that when you need you just pull it down. Installing the cartridges are easy and only needs two, one black and one color. With the hp smart app you can select to automatically send new ink when running low. They have very affordable packages. From the app you can control everything with your printer. The app is real simple to use. Printer is a decent size good for a home office for moderate use. If your running a business I would say you probably need a larger printer that has more capabilities and can store more paper. This printer tray for paper isn’t that large. Perfect for the average user. I like this printer and it’s been the best one yet I have used from HP.
I would recommend this to a friend Printer HP
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product stopped working as well smh first the tv and now the printer
No, I would not recommend this to a friendOff connection
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My head will explode with this one, Hp. The connection is out everytime .
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Glen.
I’m sorry to hear that your printer has failed to maintain a reliable wireless connection. Your review is brief, but your frustration is clear – and wholly understandable – so I’ll offer some resources and information I hope will help.
First, I recommend you visit a page on our support site that has diagnostic tools for various problems, including wireless connectivity issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
If you need further assistance, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and guide you find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don't buy this printer...I've had nothing but problems and HP support is non-existent
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that your printer has performed so unreliably for you, and that you’ve not gotten the support you need. It’s no surprise that you’re disappointed here. I can’t tell from your review what specific roadblocks you’ve encountered, but nonetheless I’ll offer some resources that I hope will help you remedy whatever issue you face.
First, for help solving problems, you can visit a page on our support site that has diagnostic tools for various tasks and issues, including setup, cartridge installation, print quality and connectivity. There you’ll also find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
For more help with difficulties, or to learn more about your printer and all its features, you can access troubleshooting guides, how-to documents, user manuals and software updates here:
- support.hp.com/us-en/product/model/29256679
If any problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Never by from best buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.best buy returns never return don't even by at best buy especially hp printers envy 6400 series all in one
No, I would not recommend this to a friend- Pros mentioned:Print quality
Great versatile printer for home or home office
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The HP Envy Pro 6455 is a winner of a home printer. It does everything a person could reasonably ask for in an attractive, stylish package. Print (including 2-sided), scan, copy, and fax are all supported. Print quality is very good and speed is decent, with B&W being a bit faster than color. Including a document feeder for copying/scanning is especially helpful since flatbed scanning a large number of documents is very tedious, so if you're someone who does this on a regular basis, this is a great feature. The feeder can support up to 35 pages. While it does all of the things expected of it well, I really liked the HP Smart app. The Smart app does the setup process with you--the out of the box experience is to have the app ready on your device, remove the packaging, and plug in the printer. It walks you through the rest--paper loading, ink installation, wireless configuration. The app itself is very useful and I found myself using it on my phone for printing than I did for my PC. The app can hook into various cloud services like Google Drive or OneDrive, so you can print some documents directly from them. All of your printer management can be done via the app as well. It's very convenient and far easier than digging through a driver control panel. The printer includes an optional subscription service that can automatically order ink for you at a discount as you get low. Overall, it's hard to envision a stronger home printer for a family or a small home office. The hardware features alone make it worth it, but I did find myself--contrary to my expectations--really liking the HP Smart app to manage and use the printer.
I would recommend this to a friend Not happy
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to reload drivers each time to print. No phone number to call, best buy would not help, returned it
No, I would not recommend this to a friendGood All-In-One Printer with a Frustrating Setup
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have had my new Hp Envy 6455e for about a week now and I have come to the conclusion that this device is pretty solid. And that is saying something because during the first few hours I was cussing this thing out! I have had several Hp models for home and work over the years as well as an Epson and a Canon. So I feel I have pretty good experience in this field. Though I am not giving it 5*s for a couple reasons. First off I need to rant for a moment. Set up was horrible. I was genuinely surprised by this. I have 3 other Hp printers that I set up with the same app that were easy. This thing was not….easy. This was in large part to the horribly incomplete instructions it comes with. Ultimately I just decided the quick start guide was useless to me and I went online in search of the manual that Hp doesn’t feel should be included. Which honestly, I’m ok with that decision. We don’t all need a print out of the full book. However with that said, some more info beyond plug it in, look for a purple light and follow the instructions on the app might be helpful. Like, might I suggest, what to do if the purple light goes away never to return lol! Once I found the manual online I eventually discovered my problem, err problems and got it working. I did get it working on my Chromebook and Android pretty easily. But I mostly print from my Windows PC and that’s where all my issues were coming from. As a printer, it’s solid. Don’t buy this thing expecting to be able to print photo quality pictures. But for most anything you would need for work or school it should suffice. The scanner and copier functions are solid. I played around scanning and copying things and these features get a solid thumbs up. The auto feeder for scanning/copying is great. The self healing Wi-Fi feature is also pretty nice. I have it on another Hp printer and it’s fantastic. If you have unstable Wi-Fi like I do and have had wireless printers disconnect from your system definitely look for a printer with this feature. Two sided printing works like a charm. Hp offers what they call 6 months of free ink. This is sort of true. There is a limit and you have to offer up a credit card and after the 6 months you will start to be billed monthly. Of course you can cancel but overall I am not a fan of what you have to do to get your free ink. But I know many will be fine with that, so for you folks that are fine with that process the ink is a nice little bonus. If you go thru a fairly consistent amount of ink and don’t want to mess with getting replacement cartridges yourself it’s not a bad deal. All in all I’m happy with this device. The app on Windows was horrible (did I mention it froze up repeatedly during set up) to use. The ink cartridges are annoyingly small. But as a budget priced all in one unit, it’s a solid 4*s. Good printer and an excellent scanner for an affordable price in my humble opinion. And if you are looking for an All-In-One in this price range, I would absolutely recommend this to a friend.
I would recommend this to a friendconnection to PC is very not intuitive !!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.no cable provided bluetooth connection makes it very difficult to connect procedure not clear and not intuitive
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I'm sorry to hear you’ve encountered difficulty setting up and connecting your printer. Your review is short, but your frustration is clear – and understandable – so I’ll make some suggestions I hope will help.
First, I recommend you visit a page on our support site that has diagnostic tools for various problems, including setup and wireless connectivity issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
You can also find video tutorials and user manuals specific to your printer, as well as how-to documents, troubleshooting guides and software updates, by following this link:
- support.hp.com/us-en/product/hp-envy-pro-6400-all-in-one-printer-series/29256678/model/29256679
If the setup and connectivity problems persist, I hope you’ll contact us directly at +1 800-474-6836 so we can guide you through the proper troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
HP PRINTER
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Item was defective and returned.I always bought HP Printers but never again. This was pure junk!
No, I would not recommend this to a friendWorst buy not best buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It arrived broken and they refused to take it back.
No, I would not recommend this to a friendprinter
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.this printer have never worked correctly it will not print all the information
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Nancy.
I’m sorry that your printer has not worked properly. I can’t tell from your review what specific difficulties you’ve encountered, but I’ll nonetheless direct you to some resources that I hope will help you remedy whatever you face and get the printer working to your satisfaction.
First, for help solving problems, you can visit a page on our support site that has diagnostic tools for various tasks and issues, including setup, cartridge installation, print quality and connectivity. There you’ll also find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
For more help with difficulties, or to learn more about your printer and all its features, you can access troubleshooting guides, how-to documents, user manuals and software updates here:
- support.hp.com/us-en/product/model/29256679
If you need further assistance, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and determine the best course of action. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Not up to HP quality
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn't auto scan. Ink Cartridges don't always come out of their hidey hole w/o reboot.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that your printer has been so difficult to use. Your review is brief, but your disappointment is clear – and totally understandable – so I’ll provide some resources that I hope will help you resolve the issue with the print carriage and get your printer working to your satisfaction.
First, I recommend that you visit a page on our support site that has diagnostic tools for various issues, including connectivity, which might be contributing to the carriage issue you describe. There you’ll also find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning difficulties. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
If you need further assistance, I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Its already broken. Messed up all ready in 3 month
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very fragile product! I had this printer not that long and its already broken! Idk who to call.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hello there,
I'm very sorry to learn about this difficult situation. That is definitely far from the reliable experience we are aiming to provide with our products. With that said I would like to clarify the situation and help you to get all the queries about the printer answered.
Please don't hesitate to contact us for support. We'd be more than happy to help, so you can reach us via preferred method here: support.hp.com/us-en/contact-hp
Kacper
HP Care
hp.com/support
DO NOT BUY
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.HP PRODUCTS IS HORABLE. DO NOT BUY. PRINTER STOPS WORKING AND THEN NO WAY TO FIX
No, I would not recommend this to a friendHp printer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had to return. Printer would not maintain WiFi. Wanted a new model but not available
No, I would not recommend this to a friend- Pros mentioned:Print quality
HP Envy Pro 6455
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This printer is very simple to set up and start printing with. Instant Ink is an option that is very beneficial if you're going to be printing a lot. Weigh the options carefully before making the decision on that. You don't have to use Instant Ink to use the printer, though. That flexibility makes this printer a very economical option. The prints look good, and so does the scanner. It has a quiet mode that prints much more slowly, but you can barely hear it, which is nice.
I would recommend this to a friend