Customer Ratings & Reviews
- Model:
- ENVY 6455E/223R1A#B1H
- SKU:
- 6454287
Rating by feature
- Value
Rating 4.2 out of 5 stars
- Quality
Rating 4.2 out of 5 stars
- Ease of Use
Rating 4.0 out of 5 stars
Customers are saying
Customers love the ENVY 6455e's ease of use, print quality, and compact size. Many appreciate its affordability and quick setup, while also noting the quiet operation and good performance. However, some users experienced issues with connectivity and the lack of a display screen, and occasional paper jams were also reported.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Connectivity
Don't Do It
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible printer. I never expected newer HP models like this to be so bad and it's rare for me to really bash something like this. Should really be like a $50 printer tops given how inconsistent/buggy this is. It's a printer with little to no physical buttons which has to be done completely from the HP app. Meaning there's an extra step to every simple printer task. You have to deal with the bugs of the app, the printer disconnecting, constantly logging back in. This things sucks.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Jessy.
I’m sorry that you’ve encountered such difficulty with your printer. I can wholly understand why software and connectivity trouble would be an unwelcome combination with a new device. I want to help you resolve these problems, so I’ll suggest some resources aimed at reaching that end.
First, I recommend that you follow a guide on our support site to installing and using the HP Smart App, especially the FAQ portion, which covers common questions as well as difficulties users have encountered. Find that guide here:
- support.hp.com/us-en/document/ish_1716406-1413451-16
You can also visit a page on our support site that has diagnostic tools for various issues, including wireless connectivity. You can find that page here:
- support.hp.com/us-en/help/printer
If any problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess what’s happening and find the best course of action. To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Significant usage difference with Document Copying
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Isn't there a labeling error in the HP-Envy 6455e All-In-One Printer? Having 3-5 HP All-in-One Printers over 15-20 years, I never had one where a document copied from the printer would emerge in REVERSE page order from the originals. Apparently, those who user their printers predominantly with their computers don't always need the pages from document copying to emerge like they are used to with computer-originated printing. After consulting with two technical people at HP, they finally referred my request to an engineer who recognized that the design of this model did not allow anything but reverse order printing of documents. When you work with large manuscripts or legal documents, it is inconvenient and inaccurate to reverse the order of copied documents. I'm going back to the tried and true designs of the past!
I would recommend this to a friendHP ENVY 6300e printer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am enjoying my new HP-ENVY printer. It was delivered quickly and easy to setup.
I would recommend this to a friend3 Non- working Replacements NEVER RESOLVED ISSUE
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Update!! 3rd Replacement, 8+ hours on the phone with Tech Support, still no remedy to my issue. Their refurbished printers are junk, all 3 didn't work. Calling this week to see if they can just send me a DIFFERENT model. I'm going thru the warrantee. Nightmare! I used to recommend HP but the poor customer service ruined that. My Envy 6455e will be one year old in March 2024. I have spent over 6 hours on the phone with Tech Support, Insta Ink, and they even tried blaming my internet provider to pass the buck. I still have a non-working printer. I have not been able to print in almost a month. I've escalated the call today with a supervisor and they are sending me another set of Ink Cartridges because the last brand-new ones didn't fix the issue. The one-year warranty is a joke, and they continue to send non-working replacements. This will be my 3rd when the ink doesn't fix the issue. The last replacement came dirty with coffee drips on it. I've recommended HP for years but they don't seem to care about their customers. I am now shopping for an Epson printer. Never resolved problem. BUT I'M SO HAPPY WITH MY EPSON 3850!!! My goal is to replace all my home and business HP products.
No, I would not recommend this to a friendNew hp printer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good !!! Exactly what I wanted, but time will tell !
I would recommend this to a friendPrinter breakdown
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I keep having issues with my HP envy printers. This is my 3rd one within 4 years. The other two had to be replaced. I don’t use my printer maybe 5 times out of the month.
No, I would not recommend this to a friendNot what I expected from HP
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Having had many HP printers, I was expecting more from this one. It doesn't have a touch screen for easy copying. Instead of a simple light to tell you that the printer is on or that it is connected to your wireless network, it has a weird colored light that pulses all across the front of your printer with 4 different colors for different statuses. It appears to be only for wireless printing and won't allow setup using USB connection to your PC. I regret not going to the store and seeing this printer before buying. Luckily, I do not expect it to last long because it is very difficult to turn off, so it will be on all the time. Then I will get another printer that I like better. Oh, and printing seems slow to me.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry that you’ve found your printer difficult to use and that it has rendered prints so slowly. Considering that you’ve owned and been satisfied with many HP printers, it’s easy to understand why this would be a surprise as well as a disappointment. I want to help you solve the speed problem and get the most from the device, so I’ll direct you to some resources aimed at making that happen.
First, I recommend that you follow a guide on our support site that covers improving print speed; choose whichever of the following two links matches your operating system:
- Windows: support.hp.com/us-en/document/bud03409
- Mac OS: support.hp.com/us-en/document/c01928898
Also, often just updating the firmware can help improve print speed. You can find out how to do that here:
- support.hp.com/us-en/document/c02919168
To learn more about your printer, or for help solving problems, you can find user manuals, how-to documents, troubleshooting guides and software updates for your printer here:
- support.hp.com/us-en/product/model/2100187516
If any problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Ink
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I didn't know I got three months of ink free. I just purchased some ink. How do I get the free ink.
I would recommend this to a friendHp printer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This printer is very good.i am quite satisfied by using this product.
I would recommend this to a friend- Cons mentioned:Connectivity
Peak embodiment of late capitalism
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Disconnects from wifi and always has issues on the rare occasion I am forced to use it. Had to download no less than 2 apps to print anything at all, plus had to download the app on my laptop as well to print from there. HP will try to get you to subscribe to their ink delivery service and sign away your right to use any other brand of cartridges. Unscrupulous and predatory business practices.
No, I would not recommend this to a friend Love it affordable
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’m happy with my printer!!!!!Great product!!!!!!!
I would recommend this to a friendWorks when it wants to
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It started off great, print jobs with no errors, communication between the app and the printer. That didn't last long... I find that with almost every print job, I need to unplug/restart the printer. Very frustrating as you can imagine. Oh, DO NOT sign up for the HP ink plan. They throttle down the print speed drastically and track how much you print, and it really doesn't save much money.
No, I would not recommend this to a friend- Cons mentioned:Connectivity
Spend your money elsewhere
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The name "Envy" is appropriate for this printer, as I now strongly envy anybody who purchased a better printer than this one. Since installing it a few months ago, it has been a constant headache. Frequently, even when trying to print from HP's accompanying app "HP PrintSmart," the printer will simply not respond to print jobs. Almost every time we need to use it, we need to fuss to get reconnected to the printer. Usually this means restarting the printer and the computer, signing back in to the HP web account which we had to create in order to use the printer, and trying again. After going through all of these motions, the printer will then print all of the jobs it refused to before, wasting a stupid amount of ink. It seems to only be able to print PDFs, and the scanning features are also inconvenient and fail frequently. Other, better, things you can buy with $149: 21 pounds of pistachios. 15 kitchen trashcans 500 bouncy balls A better printer.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that your printer has performed so poorly for you. The disappointment you express is certainly understandable, considering you’ve had issues involving unexplained delays, connectivity, scanning and print jobs popping up long after you’ve given up on them. We want our customers to have far more reliable experiences than what you’ve endured, so I’ll provide some resources that I hope will help you get the device working to your satisfaction or remedy the situation some other way.
First, I recommend you visit a page on our support site that has diagnostic tools for various issues, including wireless connectivity, which seems like it’s probably what’s behind the need to frequently reset and reconnect. On the same page you’ll find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning difficulties. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
If any problem persists, I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
Great Help with Printer Purchase
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was a good experience. They listened to my needs and made good suggestions.
I would recommend this to a friend- Pros mentioned:Price
cheap but does the basics
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.cheap, but does all I needed. I saved about $50 by buying it
No, I would not recommend this to a friend All in One inkjet printer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Really good printer, copier, and scanner for the purchase price.
I would recommend this to a friend- Pros mentioned:Print quality
Mac Users Note!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I installed this printer on a Mac running OS 10.13 yesterday. Ran a color test page and it looked good. Ran a color copy, and it looked good. Tried to print a color page and it would only print B&W. Huh? Further research on HP's support forum showed Mac users complaining they were having the same issue, OS 10.13 and higher. After several months of notifying HP ... no solution yet! Unacceptable!!
No, I would not recommend this to a friend Its more a techie paper weight...
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worked fine for a few months...will no longer print after Windows 10 update...perpetual printer error message. Can only print off my Android Cellphone HP app and google chromebook HP app. (Will still error from the webpage or document print page) Sometimes the printer will not respond and wont turn off using the power button...need to pull the power cord...wait..than re-connect to start up again. Not a good impression on HP printers and probably will avoid buying HP in the future.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that your printer stopped working with your computer after you updated your operating system to Windows 10. I can surely understand why this as well as the frequent need to unplug and reset the device would be a tremendous frustration. I want to help you remedy this situation, so I’ll direct you to some resources I hope will accomplish that.
First, I recommend you visit a page on our support site that has various diagnostic tools and services, including our Windows 10 Support Center. On the same page, you’ll find tools for wireless connectivity difficulties, which I believe might be causing the need to reset the printer. You can find that page here:
- support.hp.com/us-en/topic/diagnostics
If any problem persists, HP+ printers come with exclusive concierge support. To call and reach live HP+ experts who can help you assess what’s going on and find a solution, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies – and that warranty extends to two years with an HP+ account – so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
- Cons mentioned:Connectivity
Beyond frustrating
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Beyond frustrating. Never works when I want it to. The need to sign into the HP website to use the printer is ridiculous. It has lights on the printer that are of no help to figure out what is wrong. Constantly unplugging and repluggging the machine to get it to work.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to learn that your printer has performed poorly for you. I can certainly understand why confusing usability and the frequent need to reset would quickly become exasperating. I want to help you get more reliable printing and learn more about the device, so I’ll suggest some resources aimed at making that happen.
First, I recommend you visit a page on our support site that has diagnostic tools for various issues, including wireless connectivity, which I suspect might play a role in what you describe. On the same page, you’ll find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning difficulties. You can find that page here:
- support.hp.com/us-en/topic/diagnostics
To learn more about your printer and all its features – including the way errors are displayed – or for more help solving problems, you can access user manuals, how-to documents, troubleshooting guides and software updates here:
- support.hp.com/us-en/product/model/2100187516
If you need further assistance with anything, I suggest you contact us directly so we can help you assess what’s happening and find a solution. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
Keith
HP Care
hp.com/support
great scanner/printer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.terrific product- great telephone support- quick response time- great patience by team of experts
I would recommend this to a friend