Customer Ratings & Reviews

This hunk of junk is nothing but trouble. It constantly has software problems. You'll select to print something and your computer will not recognize that the printer is even there. Or, you'll print something and the printer will print blank pages. You'll contact support and spend hours fixing the problem...which they will identify as a problem with HP and not Windows or your OS....and this cycle will repeat over 70% of the times you try to print. Absolute disaster. I'm going to go Office Space on this garbage!

Have had the printer for about ten days and if you are not printing through the day the printer goes offline, even if the wifi connection light is illuminated. I have called HP trouble shooting three times and every time the fix is to turn the power off, delete the printer and re-install the printer to get the wifi connection. They say there is no way to enable the printer to say online. I would not recommend this printer at all ,unless you are happy to continuously turn the power off and re-install the printer every time you need to do a print job.

Worst printer ever, neither Bestbuy nor HP will stand behind it. Supposedly have a credit for ink but have only replaced cartridges once before they changed to subscription and printer will no longer work until I give HP a credit card number. That’s not to mention that this “wireless” printer is almost never available over wifi, we normally have to plug into it to print.

I bought this printer in emergency and because I liked the cost cartridges. It was very easy to set it up and it works very well.

I've had this printer for about six months now. At first it worked perfectly, but then it started refusing to print or scan, and I would get error messages even when the printer was turned on and connected to the Internet. Lately the problem has gotten worse, so that I have to unplug the printer every time I get that error message (which is almost every time I need to print) and then plug it back in, in order for it to work. I spent several hours online with an HP technician who did his best to resolve the problem, but it is back again. I wish I had not purchased this printer.

Works beautifully at times but too often "moody," unreliable, and time consuming. Frequently goes offline even though connected to strong wifi equipment. Often delays printing for several minutes after hitting Print command. Each time you use this printer you never know what you will get. Total Tech guys have tried to help but without success. Given the price, I would not buy again.

this printer i Recommend the standard ink for black is $15.99 and color $16.99 total at check out is $35.70 it a deal trust me

Bought the printer and it stopped working one month after purchase. Spent over 12 hours, 5-6 technicians, and multiple weeks to get a replacement printer, which also arrived defective from the box. 15 hrs on the phone later got a gift card from the HP shop to buy any other printer. Bought the HP 8035e and that one ALSO did not work from the box, Jammed paper alert without having printed a single page. Therefore "DO NOT BUY ANY HP PRINTERS" Quality assurance at the factory has gone down enormously. HP does not build quality printers like they used to :-(

Ohhh this printer. You would not believe the issues I have with this thing. Printing is not the issue the issue is my printer is NEVER online. I will walk into my home office and open the app and then the printer just decided to go offline, and with it being offline I still can magically print. HP support says to restart the router and printer after an hour responding with a robot and sadly that never works. I have never used a more diva of a printer. I literally have to uninstall the device, uninstall the app, reinstall the app, and reinstall the device manually by IP address and it still will decide to go offline anytime I really need the printer. My thought process for buying this printer was to have an all in one system. I previously had the HP 7250 series and loved it until I decided to stop working. The HP app never works every time I open it's just a blank screen for 10 minutes. Tried to get a real person to help me for support and I got an answer that my printer was not under any warranty and I might have to pay to talk to someone about an issue that is not my fault. Just save yourself and don't buy this thing.

Absolute nightmare! I ordered a printer that was out of stock and got talked into this pile. The set up was terrible and it doesn’t work half the time. My printed pages are not what I’m printing at all half the time. It is wasting my time and money not happy do not buy this junk!

The HP printer is a total loss. I am literally throwing it in the recycle bin after having spent 4 hours on line with support, getting a replacement printer because they could not get the original working, and having the replacement fail to accept the instant ink that HP supplied. Their support team is the WORST I have ever encountered. They wasted my time and money. Do not buy an HP printer.

Can't see anything. eeda readout. Printing is errativ. Can't san to doument file. lHATE IT HATE IT HATE IT.

Good quality for the money; the print quality for the printer is very good.

I have two HP printers and neither work. They disabled printing on this printer because I would not sign up for their cartridge replacement. What a crock of crap. I'm never buying an HP product again.

Unfortunately i’ve been trying to find out how I can do duplex printing from a document on my new printer neither Best Buy or Hewlett-Packard have been able to demonstrate how to do duplex printing

This printer came dead on arrival -- it prints, but it has error code E5, which has to do with the scanner. It won't scan, and its indicators constantly go back to error state. Shame on you, BestBuy, for not exchanging this after 16 days from purchase. Now I have wasted an hour trying to exchange at the store and 2 hours trying to support from HP to exchange or repair it. All for a brand new printer.

We have gone through 4x different HP ENVY 6400s printers in the last 3 years. All of them have had multiple issues. They regularly disconnect and the HP Smart software is the extremely slow and cumbersome. I have an HP laptop and still have issues. Wouldn't recommend to anyone.

This has been the worst printer I have ever used. We use both MAC and PC with it and neither works well. The connectivity is spotty. It often simply does not print or prints half a doc if it does print. I've wasted so much paper and ink. Do not buy this printer. I've been using it for nine months with nothing but problems. I replaced an older HP that worked great only to be stuck with this headache. My unqualified oppinion is that the HP Smart app is at fault. C'mon HP get it together.

Did not work properly hated the hp would not turn on

This is the worst printer i ave ever owned it doesnt have a screen to tell it what you want to do, it doesnt tell you what is wrong when it doesnt work you have to do it on the computer. Most of the time i need a sinle copy made . Hate this thing i had 5500 hp before loved it and all the ones before, keep it simple for home owners