Customer Ratings & Reviews

I was very excited by this simple home office printer, until I started noticing if I didn't do print jobs within 5-10 minutes of start up, the printer would go off-line without anyway of it coming back unless I get on my hands and knees, pull it out from under my desk, unplug, then plug it back in. This would otherwise have been a 5-star review, but I'm so annoyed at the constant unplugging and plugging back in, 1-star all the way. There's a million other printers out there, don't buy this one.

I never write reviews on products but this time I felt I had to. I bought this printer because it was fairly priced and meant for everyday printing. Set up was easy and smooth. App works great. But thats when things start going wrong. A) the printer won't stay connected to the network. It will show that it is connected, but when you try print, nothing happens. You need to unplug and replug. B) this thing guzzles ink like I've never seen. Officially a 67 cartridge can print 3,000 copies. I don't think I even got 200 out of it. C) the print quality is very poor. Words are faided and not clear at all. D) printing speed is very poor. E) it doesnt seem like you can print double sided when you scan documents. In short, this printer has cool lights and touch buttons but it will frustrate you to no end. Buy something else.

I am a PC expert and I just tossed this printer in the garbage outside. Had enough of it never connecting either wireless or by USB. You have to log in and PW just to print something. Scanning has never worked. I just called HP support on their own website and they get all your info and then ask to take control of your camera and PC. Scammers. They are in India. The capital of all the U.S. scamming. I was floored. This printer is a problem even for certified Windows expert. The problem is not me.

Taking it back wife has arthritis buttons to hard to use

The worst home printer ever. Full of glitches, hard to use. Prints partial pages when it even prints. I have three printers and have had many in the past, no complaints with any of them, but this one is so poorly designed that I will NEVER by another HP product of any kind. Top that off with the totally nonexistent product support from HP; their bots don't even work.

I was so excited about getting this printer. I went through the set up including WiFi without trouble. All was fine until I got to align the printer and that is as far as it got. It printed the alignment paper and I saw an error message of E9 and looked it up and saw that I was not the only one who had this problem. The E9 message suggested I do this and I do that, which I had already done before I looked up the E9 error message. It stated that if all that fails it must be a hardware issue! That did it. I am taking this printer back. I was so disappointed. All my printers were bought from Best Buy including my computers and everything else that goes with laptops, etc.

Have had the printer for about ten days and if you are not printing through the day the printer goes offline, even if the wifi connection light is illuminated. I have called HP trouble shooting three times and every time the fix is to turn the power off, delete the printer and re-install the printer to get the wifi connection. They say there is no way to enable the printer to say online. I would not recommend this printer at all ,unless you are happy to continuously turn the power off and re-install the printer every time you need to do a print job.

This hunk of junk is nothing but trouble. It constantly has software problems. You'll select to print something and your computer will not recognize that the printer is even there. Or, you'll print something and the printer will print blank pages. You'll contact support and spend hours fixing the problem...which they will identify as a problem with HP and not Windows or your OS....and this cycle will repeat over 70% of the times you try to print. Absolute disaster. I'm going to go Office Space on this garbage!

I bought this printer in emergency and because I liked the cost cartridges. It was very easy to set it up and it works very well.

I've had this printer for about six months now. At first it worked perfectly, but then it started refusing to print or scan, and I would get error messages even when the printer was turned on and connected to the Internet. Lately the problem has gotten worse, so that I have to unplug the printer every time I get that error message (which is almost every time I need to print) and then plug it back in, in order for it to work. I spent several hours online with an HP technician who did his best to resolve the problem, but it is back again. I wish I had not purchased this printer.

Worst printer ever, neither Bestbuy nor HP will stand behind it. Supposedly have a credit for ink but have only replaced cartridges once before they changed to subscription and printer will no longer work until I give HP a credit card number. That’s not to mention that this “wireless” printer is almost never available over wifi, we normally have to plug into it to print.

Don’t buy this printer! I’ve had paper feeder issues, connection with wifi issues and general printing issues. It takes up to a minute to send the document to print. Ended up returning printer for an upgrade. Only owned it 6 weeks.

this printer i Recommend the standard ink for black is $15.99 and color $16.99 total at check out is $35.70 it a deal trust me

Works beautifully at times but too often "moody," unreliable, and time consuming. Frequently goes offline even though connected to strong wifi equipment. Often delays printing for several minutes after hitting Print command. Each time you use this printer you never know what you will get. Total Tech guys have tried to help but without success. Given the price, I would not buy again.

Bought the printer and it stopped working one month after purchase. Spent over 12 hours, 5-6 technicians, and multiple weeks to get a replacement printer, which also arrived defective from the box. 15 hrs on the phone later got a gift card from the HP shop to buy any other printer. Bought the HP 8035e and that one ALSO did not work from the box, Jammed paper alert without having printed a single page. Therefore "DO NOT BUY ANY HP PRINTERS" Quality assurance at the factory has gone down enormously. HP does not build quality printers like they used to :-(

Ohhh this printer. You would not believe the issues I have with this thing. Printing is not the issue the issue is my printer is NEVER online. I will walk into my home office and open the app and then the printer just decided to go offline, and with it being offline I still can magically print. HP support says to restart the router and printer after an hour responding with a robot and sadly that never works. I have never used a more diva of a printer. I literally have to uninstall the device, uninstall the app, reinstall the app, and reinstall the device manually by IP address and it still will decide to go offline anytime I really need the printer. My thought process for buying this printer was to have an all in one system. I previously had the HP 7250 series and loved it until I decided to stop working. The HP app never works every time I open it's just a blank screen for 10 minutes. Tried to get a real person to help me for support and I got an answer that my printer was not under any warranty and I might have to pay to talk to someone about an issue that is not my fault. Just save yourself and don't buy this thing.

Can't see anything. eeda readout. Printing is errativ. Can't san to doument file. lHATE IT HATE IT HATE IT.

The HP printer is a total loss. I am literally throwing it in the recycle bin after having spent 4 hours on line with support, getting a replacement printer because they could not get the original working, and having the replacement fail to accept the instant ink that HP supplied. Their support team is the WORST I have ever encountered. They wasted my time and money. Do not buy an HP printer.

Good quality for the money; the print quality for the printer is very good.

Absolute nightmare! I ordered a printer that was out of stock and got talked into this pile. The set up was terrible and it doesn’t work half the time. My printed pages are not what I’m printing at all half the time. It is wasting my time and money not happy do not buy this junk!