Customer Ratings & Reviews

One week of use, too many problems. It’s unfortunate, as the HP Envy 6500e is a great looking printer with a compact form factor, bright, easy to use LED display, and very crisp print on text and images. Starting with setup, the first thing you’ll notice is that there are only two print cartridges, black and color. This is a big issue, as colors do not run out uniformly. Having a single cartridge forces you to purchase more ink than necessary. It is both economically and environmentally a bad move, one which solely benefits HP’s bottom line. I say HP’s bottom line, because the firmware looks for a chip in the ink cartridges that shows they are from HP and refuses to accept third party cartridges. On to the app. The HP Smart app is better than it was when first introduced, but it still has some serious bugs. Setup is done through the HP Smart app. Trying the setup procedure through the Windows 11 app proved to be a non-starter, so I switched to my iPhone. This worked, although after the setup appeared to be complete the app hung and had to be manually killed. Even now, the Windows app tells me to click to complete my setup, but when I click on the button all that happens is a wheel spins for a few seconds and it goes back to telling me to click to complete setup. Sometimes the app recognizes that the printer has a document feeder, other times it does not and thinks that scanned items are placed, one sheet at a time, on the glass. There’s simply no excuse for not thoroughly testing an app on Windows. Now to printer operation. It’s easy to load ink and paper, the print quality is great, and the LED screen operates as you would expect it to. Sadly, this is where the good news starts and stops. The printer occasionally drops from the network, even though it is 10’ from a router that is powerful enough to cover a 3700 sf home and its 1000’ of decking (meaning it’s not a connection problem). When it drops from the network, it still shows connected on the screen and on the WIFI indicator light, but no devices can find it. The small power button under the power light has no tactile feel, and actually doesn’t seem to do anything. The only way to power the printer down is to unplug it. Cycling power has fixed the issue, but it’s just silly to have to do this. Overall, it’s a really nice-looking printer that works well when it works. It just has too many downsides for me to recommend it.

This is not a very good printer for multiple reasons. Firstly, even though I am quite tech-savvy, it was a pain to setup this printer. I kept getting errors on the HP Smart app everytime I tried to pair it. Additionally, when trying to print using a computer, it kept on giving me an error when I tried to add this printer to my list of printers. Both of these issues (the HP Smart error and the computer error) werr somehow resolved the next day but it still wasn't a pleasant experience. Secondly, the printing speed is frustratingly slow. It takes forever just to print a few pages, especially when printing color. Thirdly, the ink cartridge finished after less than 10 sheets of printing. That's actually crazy; I would expect a new cartridge to last at least a couple hundred pages, but no, instead it lasts not even a day's worth of printing. A pack of ink cartridges is around fifty bucks. It's too much to pay each month just for 10 pages of printing. Overall, this HP Envy printer isn't a very good printer.

The HP Envy 6555e All-in-One Printer is a product that could’ve been great, but is a spectacular letdown due to the user experience. While I was excited to try this product, I was disappointed with how this printer operates, and relies on technology that is wholly unnecessary. Unboxing the HP Envy 6555e is straightforward, and everything is protected nicely and well organized, making the initial set-up process pretty easy. I thought that installing the included ink cartridges was a task that was smooth and simple, and I didn’t mind going through the set-up process where you get to calibrate both the printer and scanner. Where I think things went wrong is when it becomes clear that you must download an App to use this printer. Not only that, but you must also create an account, and then must download another App on each device that wants to use the printer. In my case, this meant I first downloaded an app on my iPhone, and then a similar app on my MacBook Pro. I also did not appreciate that this app then wanted access to my entire photo library on my MacBook, which I’m not entirely sure why it would need, since all I want to do is be able to print things on demand. And that's where I have the biggest problem with this printer. Unlike virtually every printer I have ever used over the past 2+ decades, you cannot just plug this printer in, find it with your computer, and print. Everything is controlled via apps, at least that was my experience, as I could not find a way to print without including the app in the process. I noticed that while the app was installed on my MacBook, I could select “file” and then “print” and it would actually work. However, when I uninstalled the app, it would no longer retain this functionality. I had a family member see if they could get the printer to work outside of an app, and they had no luck as well. As for the printing, it does a great job, as the papers and images I printed out came out quickly with no errors and looked perfectly fine. I haven’t tested the scanner outside of the calibration, but I would assume it does a great job too. I don’t know how long the included ink will last, as the paperwork included has an offer for free ink, yet it’s a subscription after that. Okay, so that’s multiple apps, creating an account with my email and a password, access to all of my photos, and a monthly charge for ink. All of this when all I really want is to be able to click the “print” button and have the task completed, as it’s been done for the past 25 or so years. It's a real shame because this seems like a well-built, functional, inexpensive printer that I would absolutely love to use, if it weren’t for all of these “modern” nuisances. There is no need for an app to control how I use my printer; there is no need for me to create an account; there is no need to access the photo library on my computer; and there is no need for a monthly subscription for a product I will simply purchase when the time comes. I seriously can’t deal with the headache of making such a simple task a convoluted nightmare, and so I can’t recommend this printer to anyone. I am somewhat used to things and services in our modern world being regulated by apps, accounts, and subscriptions, but when it comes to me just wanting to print something, I have to draw the line there. I’m giving this printer 1 star because it does technically print and scan; had HP made this a simple printer that works on-demand and doesn’t require apps and accounts to control, this easily could’ve been a 4 or 5-star product. Overall, this was extremely disappointing and the complete opposite of a product being a joy to use.

Great printer !!!!!!!!!!!!!!’ !!!!!!!!’!!!!!!!!!!!

Good printer, some oportunities áreas in WiFi connection, not to easy to download drivers and programming.

Does not do 2 side copies unless the person flips the paper. I have to go to print shop for big print jobs.

I have had hp printerw for decades and they get worse every time I have to get a new one. This is the worst one I've had by a lot! Sometimes , in fact most of the time, it simply won't print, for starters. The screen is on the bottom layer and I have to stand up to read what it says, or to get it to do what I want it to do. You have to remember to pull out the arm that keeps copies from falling to the floor. It was a pain for my son, who is tech savvy, to set up. The ink doesn't last. and the printing is mediocre. Haven't tried any photos yet. I really hate this machine.

Would give it a zero. Would not retain a connection to the WiFi.

Sadly disappointed with this product. The straw that did it is I am printing out 17 simple pages and it is taking over 1/2 hour. I already cancelled it once and re-started it and it is still printing horribly slow. It also does use an excessive amount of ink, more that I have every seen. I also doesn't always print out a full page. The feed for scan doesn't work, I get error messages. It is sincerely a waste of time, ink and paper. Very disappointed in HP, again, just my humble experience.

Did they even test this product before releasing it? Simply does not print anything from the computer without working through numerous errors. It cannot stay on the wifi network. It has a plug for a USB connection, but there's no way to make it use that connection to print. Always defaults to the network connection that it dropped. Weirdly, it prints from a phone consistently, although you have to pull the plug to wakeup the printer and it takes a few minutes to start printing. Returning.

VERY HARD TO SETUP it has taken hours to set up. We still don’t know if all functions are working correctly.