Customer Ratings & Reviews
- Model:
- ENVY 6555E/714N5A#B1H
- SKU:
- 6590105
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers have good things to say about the Envy 6555e's print quality, ease of use, and overall performance. Many appreciate its straightforward setup and compact size, finding it ideal for smaller spaces. However, some users experienced connectivity problems. A few also noted that the paper tray's capacity could be improved.
This summary was generated by AI based on customer reviews.
Low WiFi signal
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This wireless printer has a low WiFi signal. I had to put my laptop right next to it to get it to work. I exchanged it for a different HP printer.
No, I would not recommend this to a friendMac Users Beware
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy this printer if you have a Mac. It took 3 hours to set up, including downloading and app, and doing multiple restarts, and so much troubleshooting. And after all that, it won't print from a computer (laptop or desktop), because of an "invalid certificate." Only works from mobile devices. You must pay for HP's customer service and also for Best Buy assistance ($39).
No, I would not recommend this to a friendFair printer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don’t like the way paper loads. The touch pad is difficult to use. Understanding the touch pad symbols is not easy. I would return it for a different printer if I could.
No, I would not recommend this to a friendprinter
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.not easy to set up. gave printer to son staff at store unable to help. They demonstrated limited knowledge of product.
No, I would not recommend this to a friendHighly Disappointed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have bought HP printers and desktops exclusively for years. This was the lowest quality I have ever had. The power plug did not fit snugly, so it was a problem getting power every time I used it. It scanned properly the first two days. After that, it lost internet connectivity and I gave up after trying all troubleshooting tricks. I would not recommend that anyone purchase this item.
No, I would not recommend this to a friendBest Buy fails to price match
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Buyer beware! Best Buy claims to offer price match guarantees, but when it comes down to getting reimbursed, they do NOT follow through.
No, I would not recommend this to a friendNot Recommended!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The set up for this printer is terrible!! It took over 2 hours on the phone toget it to work. After 5 days it would not print due to faulty ink cartridges. Spent another 90 minutes on the phone to diagnose problem.HP sent new cartridges which fixed the problem but had to wait 1 week for delivery
No, I would not recommend this to a friendBuyer beware!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ii have owned HP printers all of my life and this is by far the worst I have ever purchased. It keeps losing Wifi signals and will not connect to my laptop two days in a row. I had HP support on the line who downloaded another driver and set my computer up to print, but the very next day, it lost connectivity! Save your money and stay away from this one.
No, I would not recommend this to a friend- Pros mentioned:Print quality, SetupCons mentioned:Paper tray
Not The Best Printer Around
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.When I got this printer, I was expecting a little more than what I got. Let's talk about the good. This printer sets up very easily with the downloaded app which walks you step by step through the process. I didn't have any issues there. When I printed an article with photos, the colors were very vibrant and mostly true to what I saw on my screen. This printer also does automatic double sided through the app so you don't have to manually turn the paper over to get that feature. It does it by itself which I really like. The issues, I had are that even if you are printing black and white, this printer is slower than others I've had in the past. The paper try looks like it holds more than it actually does, which was disappointing. The paper scanner on top doesn't hold as many sheets as I thought it would either and even with paper correctly loaded in it, I still could not get it to scan from there and I haven't been able to figure out why. Also, I'm not a fan of the paper catch arm. When printing large photos, the paper bends on this arm even when it's all the way out in the proper position. I definitely wouldn't use it for photos you need to keep flat. This won't work. But other than that this printer is great. It is very quiet.
I would recommend this to a friend This copy machine to slow
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hp no honor the 2 month free inks after y submit the request
No, I would not recommend this to a friendHP printers no longer connect automatically.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It cost me more to connect this printer with a new HP Desktop than the printer hardware itself.
No, I would not recommend this to a friendPoor HP Suppprt
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this new. Had a technical problem with it. It was impossible to get support from HP. Spent hours trying. I will not buy HP products again
No, I would not recommend this to a friendNot reliable. Unusable with new HP ink cartridge
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ran out of ink and won't accept a new authentic HP cartridge. Printers in general already have too many points of failure and HP created another one in the software restricting choice of cartridges, and in this case blocked it's own cartridge. It is unusable now.
No, I would not recommend this to a friendCheap Printer doesn't work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The printer hasn't worked since the first day I set it up. It's cheaply constructed, all fragile components that are easily breakable. Spend more money and buy a better printer.
No, I would not recommend this to a friendPrinter
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had difficulty to install and took me a while to install
No, I would not recommend this to a friendNO THANKS
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.QUITS IN THE MIDDLE OF PRINT FOR NO REASON NOT USER FRIENDLY
No, I would not recommend this to a friendPrinter
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Slow your rep did not know what she was telling me was not right
No, I would not recommend this to a friendNo comment
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Went through ink in 1 day would not recommend this
No, I would not recommend this to a friendJunk!! And junk customer service
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No stars....allready stopped printing took back to the store [ at 22 days] and was told nothing we can do ..all i wanted was an exchange
No, I would not recommend this to a friendBad printer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this printer got home and it kept giving error on the ink Took it back to the store in less than an hour and I was told just get another one. Your store didn’t have another printer so I got a refund.
No, I would not recommend this to a friend