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$199.00

Customer reviews

Rating 4.5 out of 5 stars with 2022 reviews

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    Rating 4.5 out of 5 stars

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    Rating 4.5 out of 5 stars

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    Rating 4.5 out of 5 stars

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88%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 102 Showing 2,021-2,022 of 2,022 reviews
  • Rated 3 out of 5 stars

    Low Quality Printing, Slow scanning

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Scanning is difficult & slow. Print quality on colored text is much worse than my previous HP printer.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Jams after EVERY SINGLE PAGE

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    UNreal. Worst, most infuriating printer ever experienced.

    No, I would not recommend this to a friend
    • Brand response from HP Team
      Posted .

      Hi there.

      I’m sorry you’ve had such a rough time with your printer. I can certainly understand why experiencing a paper jam every time you use the device would very quickly become exasperating. I want to help you out of this dilemma, so I’ll provide some resources aimed at getting you there.

      I can’t tell from your review whether the jams are occurring inside the device or at the document feeder. If it’s the former, I recommend going through the steps to clearing and avoiding paper jams that you’ll find in this troubleshooting guide on our support site:
      - support.hp.com/us-en/document/ish_4803362-4149788-16

      If it’s the latter, I suggest you follow a guide on our support site to document feeders that pull through too many pages at once or fail to pick up any paper at all. Find that guide here:
      - support.hp.com/us-en/document/ish_3833686-1493864-16

      If the jams continue, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess what’s happening and find the best course of action. To expedite the process, I recommend gathering the following information before the call:

      - Model number
      - Serial number
      - Your location
      - Case number (from any previous contact with HP support)

      I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies – and that warranty extends to two years with an HP+ account – so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
      - support.hp.com/us-en/checkwarranty

      Keith
      HP Care
      hp.com/support HP