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Customer Ratings & Reviews

$199.00

Customer reviews

Rating 4.5 out of 5 stars with 2022 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

88%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 91 Showing 1,801-1,820 of 2,022 reviews
  • Pros mentioned:
    Print quality

    Rated 5 out of 5 stars

    Great purchase

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Much faster than our old HP printer had the ink is MUCH ales expensive.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Just ok

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nothing fancy and a bit expensive compared to other . But was the only one I could get quickly for my dad

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Maddie

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Finally got it installed yesterday so I can't honestly give a review.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Slow printer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just OK Slow start to print Printing is not fast enough

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    HP Printer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The quality of color printing is not very good. On black and white, it seems to print better.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Were did the istallation information go?

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Over the past 30 years I have owned installed seven HP printers without and technical assistance. This printer came with no instruction at all. The HP web cite of no help. I ended up spending $200.00 additional dollars to have a technician do the installation!

    No, I would not recommend this to a friend
    • Brand response from HP Team
      Posted .

      Hi, Anne.

      I’m sorry that you encountered such difficulty setting up your printer. Your exasperation comes as no surprise, considering you found no instructional material in the printer and had to hire a tech professional to assist you. I want to help you understand what might be the cause of the missing material, and also help you get the most from the device going forward. I hope the information and resources below serve that end.

      First, I can’t say for sure what happened in your case, but your printer should have had what’s called a setup poster for help with installation. Materials and components can go missing when a printer is sold, returned to the seller, then sold again to a different buyer without being adequately inspected before shipment. I would recommend contacting the seller, but it sounds like you got the printer working OK. I will point out, however, that basic support such as setup assistance is covered under the printer’s warranty.

      Looking to the future, to learn more about your printer and all its features, or for help solving problems, you can access user manuals, how-to documents, troubleshooting guides and software updates here:
      - support.hp.com/us-en/product/model/2100402069

      You can also visit a page on our support site that has diagnostic tools for various tasks and issues, including connectivity, print quality and cartridge installation. You can find the page here:
      - support.hp.com/us-en/topic/diagnostics

      If you need assistance with anything, I suggest that you contact us directly so we can help you assess what’s happening and find the proper course of action. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
      - hp.com/plus-help

      Keith
      HP Care
      hp.com/support HP

  • Rated 2 out of 5 stars

    Design problem with this printer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ink cartridges would not move. Would not print in color. "Out of paper" message appeared every time something was sent to print - but it printed anyway. Geek Squad helpful in arranging an exchange. Second one was no better. The printer has design issues. Bought a different printer and am very plesed.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Printer.

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had problems setting this product up and connecting to wifi.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Pamlico

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent printer, only buy HP printers— easy to use & setup

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Mrs Mary Lou Maddock

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    easy to operate Easy to update Easy to correct problems

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Dont buy

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Half the time wont print docs from my phone, wont let you use recycled cartridges, cartridges are too expensive to buy, they're ink service is a bad joke, cant even talk to a live person.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Dint scan well

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Slow connection and don't scan well.,..................

    No, I would not recommend this to a friend
  • Pros mentioned:
    Print quality

    Rated 5 out of 5 stars

    White printer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Work well, love how fast it is. Love how it looks.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    New printer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The perfect printer for me glad I made this choice

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not worth it

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This printer to replace an older model, however the print speed is slower than the older one. Additionally, I have to keep restarting it to get it to recognize the wifi in order to print. A huge buyers remorse for me.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    printer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Would not connect to wifi. Spent over 5 hours and $40.00 with Geek Squad for assistance. They could not figure out the problem; I returned the printer.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Fair to middlin' printer.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Slow printer; hard to set up. Needed and received online help from HP.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Printer

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Seems to connect to my computer only when it wants to. It does have a delay with connection even though my Wi-Fi connection has been excellent.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Only can scan one sheet at a time

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Terrible if you have to scan. Can only do one sheet at a time.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Buyer beware

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Item broke after 2 weeks was trying to figure it out looked on line and realized a part inside broke. Took to Best Buy in Murrieta and they said oh it’s a few days after the 14 you are out of luck. They would only help if I was a member( I cancelled it in December)asked for # to HP she said don’t have it. NEXT. This is why I don’ t shop here anymore.

    No, I would not recommend this to a friend