Customer Ratings & Reviews
- Model:
- ENVY Inspire 7255e/1W2Y9A#B1H
- SKU:
- 12130736
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Printer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Set up was harder than other printers that i set up in the past. It took us two days, it was very frustrating! Dosen't always print on the first try either. I've been tempted to just return it. I can't rate quality and better, because we are frustrated with it.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that you’ve had such a frustrating start to owning your printer. It comes as no surprise that you’re considering a return, after a two-day setup process and unreliable performance. I want to help you get the device working to your satisfaction so you can have a better experience going forward. I hope the resources below will reach that end.
First, for help solving problems, you can visit a page on our support site that has diagnostic tools for various tasks and issues, including wireless connectivity – which I suspect might play a role here – as well as cartridge installation and print quality. There you’ll also find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
For more help with difficulties, or to learn more about your printer and all its features, you can access troubleshooting guides, how-to documents, user manuals and software updates here:
- support.hp.com/us-en/product/model/2100402069
If any difficulty persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess what’s happening and find a solution. (Please note that because of restrictions on workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Poor Quality
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This printer is not worth the money. The printer quality is bad. The ink is quickly used up. I decided to buy another Epson after a year and a half of use.
No, I would not recommend this to a friendCouldve been great.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It seems to be good other than the ink that came with the printer is faulty and will not print blue so all of my prints (including just black) look super funky and unsuable. Hopefully itll be resolved with new ink.
I would recommend this to a friendBrand response from HP Team
Posted .Hi, Makayla.
I’m sorry that your printer has rendered prints of poor quality. I can wholly understand why seeing prints that don’t include enough blue ink would be tremendously disappointing after buying a new device. I want to help you out of this dilemma, so I’ll direct you to some resources aimed at making that happen.
First, I recommend following the steps listed in a guide on our support site to improving print quality. Issues covered include color or black ink not printing properly – or at all. Find that guide here:
support.hp.com/us-en/document/ish_4804440-4201223-16
If the problem persists, I suggest you contact us directly so we can help you assess what’s happening and find the proper course of action. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies – and that warranty extends to two years with an HP+ account – so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
HP not the best choice
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very basic printer. The interface software is a little buggy and HP really tries to make you sign up for their subscription ink plan, denying access to some functions if you don’t.
No, I would not recommend this to a friendNot satisfied
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don’t recommend this printer cuz ink is really expensive
No, I would not recommend this to a friendStill trying
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm sure this is a great printer but.... contrary to the salesman's opinion I have not been able to hook it to my laptop yet. I've had it a month. I try and give up and try again.
No, I would not recommend this to a friendTri-color ink cartridge systems = lousy color
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Set up was routine. Out of the box there were fine printed lines 1 to 2 dots wide - hard to tell which, color or black, of the mini-new product-designed to run-out-in-a-week-cartridges. Since I signed up for HP+ they expedited replacements. Same problem. Faulty print head? I returned within the 15 days allowed. Additionally, I had to tweak photo's yellow scale to full to get normal skin tones. Hate tri-color ink tech! Yellow is consumed TWICE as fact as cyan and magenta. It's the nature of CMYK. When the yellow runs out you lose 50% of the value of the cartridge... "It's all part of the plan..."
No, I would not recommend this to a friendReally proves that “printers are evil”
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is hands down the worst printer ive ever owned in terms of network connection and reliability. Half the time i cant print from my computer, i have to airdrop it to my phone to print from the HP smart app. Occasionally, it will randomly print pages i had printed HOURS before and cancelled. The only way to consistently get it to print is to plug it in or to use the hp smart app. Do not recommend.
No, I would not recommend this to a friend- Cons mentioned:Paper tray
Don't buy this!!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't work. Would constantly give a paper jam notice so I could not print.
No, I would not recommend this to a friend Disappointed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It uses so much ink. I had 5 yr old printer that wasn’t broken but I replaced it because of its age and it used less ink and printed faster
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that your printer has used ink more rapidly than you’d anticipated. I can certainly understand why that would be a jarring surprise, considering your previous printer used less. I want to help you understand what’s happening and to improve the rate of ink use if possible. I hope the information and resources below will reach that goal.
First, I can’t tell from your review how many pages you’ve printed and how that compares with the estimated page yields of the cartridges. The XL cartridges designed for your printer have estimated yields of 415 to 600 pages, while the regular size cartridges are expected to produce 165 to 200 pages. How cartridges perform in your own printer varies according to numerous factors, including resolution, how dry the air is and how absorbent the paper is.
Regardless, if your results differ dramatically from the estimates above – and for advice on improving print speed – I suggest you contact us directly so we can help you assess what’s happening and find a solution. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
Keith
HP Care
hp.com/support
Issues with ink cartridges
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ink cartridges didn’t work. After many tries finally worked; but, ran out of ink after 25 pages. New cartridges, didn’t work at first either.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Jean.
I’m sorry that you’ve had such a hard time getting ink cartridges to work properly in your printer. I can’t tell from your review precisely what’s causing the trouble you describe, but I want to help you resolve the situation, so I’ll suggest a resource that I hope will guide you to that end.
I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find the best course of action. To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Worst printing
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The worst printing I never use no ink and not working properly
No, I would not recommend this to a friendNice printer with fewer cartridges.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Printer works well and has only one cartridge instead of 3 for color. Less fuss. Never saw the need for 3. When one was low all 3 were low! Finally makes sense.
I would recommend this to a friendBad printer
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Over and over again this printer hopped off the selected WiFi and attached itself to a WiFi I could not print from. Crazy to have to reset every time I wanted to print. The printer would only print from the 2.5 wifi. My use of my computer and tablet was of course at the 5.5 wifi. Moving back and forth was an unacceptable irritation
No, I would not recommend this to a friendNO INSTANT INK
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After two weeks, I returned this HP Printer to Best Buy because it would not print with the retail ink cartridges I bought from Best Buy. HP locks you into Instant Ink. I DO NOT WANT INSTANT INK.
No, I would not recommend this to a friendBad choice
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bad decision to purchase this printer. Could never get it to finish the "set up" procedure. Tried on line help which took hours to complete. Final decision was the printer was "defective"- took it back to the store and started all over again looking for a printer; elsewhere.
No, I would not recommend this to a friendDefective cartridge or printer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Brand new, out of the box and won't print cyan. An hour online with HP support did not resolve. Agent did agree to send me a replacement color cartridge but when he said that it will take two weeks to arrive(!) I decided to just box this up and take it back to Best Buy. Setup was not easy either, multiple snags and the align printer routine consistently reports 'alignment unsuccessful'. What terrible product experience.
No, I would not recommend this to a friendWARNING: HP Ink Mandatory
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.HP Ink Enrollment Mandatory. I did not want automatic deliveries. New cartridges triggered printer shutdown. HP customer support refused to tell me how to turn off 'cartridge protection'. "HP Recommends", "cannot Guarantee", "make sure you are using genuine inks". HP just strung me along.
No, I would not recommend this to a friend??
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Printer doesn’t hold enough paper and not convenient to load the paper ink runs out much too quickly and is costly
No, I would not recommend this to a friendDisappointed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Has more problems than worth the price! We are very disappointed with our purchase!
No, I would not recommend this to a friend