Customer Ratings & Reviews
- Model:
- ENVY Inspire 7255e/1W2Y9A#B1H
- SKU:
- 6492187
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers find value in the Envy Inspire 7255e printer's ease of use and great print quality. Many appreciate its overall performance, easy setup, and reliable connectivity. However, some customers have noted that the printer has a delicate paper tray.
This summary was generated by AI based on customer reviews.
DON'T BUY!
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely worthless. Printer will work some days, and not connect other days. I have to try from several devices each time I need to print. Scanner is incredibly slow.
No, I would not recommend this to a friendMY printer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great printer it could be faster though. Overall quality is ok
I would recommend this to a friendNot worth it
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cheap and bulky. Not worth it. The plastic to ope for scanning is so cheaply made. So expensive and not great. I returned the next day.
No, I would not recommend this to a friendDo not buy!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible! Do not buy! Employee at BB said it was a laserjet as no information was on the product in the store. Well, it’s an inkjet and sucks the toner dry quickly. Also, uses HP 64 toner, but claims the HP 64 toner is incompatible. I’m stuck with this expensive paperweight now.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that your printer has not accepted the ink cartridges you bought for it, and that you got inaccurate information about the device from the retailer. It’s no surprise you’re exasperated here. I want to help you out of this dilemma, so I’ll provide a resource aimed at making that happen.
I can’t tell from your review why the printer hasn’t recognized the cartridges. I recommend that you contact us directly so we can help you assess what’s happening and find the best course of action. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies – and that warranty extends to two years with an HP+ account – so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
Cartridges fail if not used frequently enough
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Used sparingly and will have to replace the cartridges after less than one year. Probably dried up due to lack of use. May have printed 10 pages max since I purchased it 10 months ago. Not getting color or black ink to work.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Steve.
I’m sorry your printer has not processed black or color ink properly. I can certainly understand why this would be a disappointment, considering you’ve used the device so little since you purchased it. I want to help you resolve the situation, so I’ll suggest some resources that I hope will reach that end.
First, I recommend following the steps listed in a guide on our support site to improving print quality. Issues covered include color or black ink not printing properly – or at all. Find that guide here:
- support.hp.com/us-en/document/ish_4804440-4201223-16
If print quality doesn’t adequately improve, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess what’s happening and find the best course of action. To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Printer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Customer service was great at my home Christopher
I would recommend this to a friendLowest Quality printer I have ever purchased
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Printer constantly would loose connection and have to be restarted. Ink ran out after less than 50 pages printed. Will never buy an HP printer again.
No, I would not recommend this to a friendMr.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor piece of equipment. Inconsistent hookup with internet. Uses too much ink. Poor print quality. Don't purchase.
No, I would not recommend this to a friendZero Stars
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a good printer. Ive replaced the cartridge twice and still won't produce a quality printed sheet. I would return it if I could.
No, I would not recommend this to a friendDo not buy this
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very poor quality printer, especially for the price. I tried several types of paper and nothing seems to make this printer any better. Highly disappointed
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Skavi.
I’m sorry you’re dissatisfied with your printer. I can’t tell for certain what you mean by “poor quality,” but because you mention trying different types of paper, I suspect you mean print quality. If that’s accurate, I can wholly understand your frustration and disappointment. I want to help you resolve this problem. I hope the resources I’ve listed below guide you to that end.
First, I recommend following the steps listed in a guide on our support site to improving print quality. Issues covered include faded or streaked prints, color or black ink not printing properly or at all, and blurred or fuzzy text. Find that guide here:
- support.hp.com/us-en/document/ish_4804440-4201223-16
If print quality does not improve to your satisfaction, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess what’s happening and find the best course of action. To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Do not purchase.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I returned this. It would only print when it felt like it. It constantly changed the default setting and it ran through ink. Do not purchase.
No, I would not recommend this to a friendTerrible
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.While it was easy to set up, I’ve had nothing but trouble with the printing. I’m on my third set of ink cartridges in less than a month and the color is horrible. I’m going to take it back.
No, I would not recommend this to a friendLESS THAN 6 MONTHS, GONE WRONG
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had less than 6 months, and it is not recognizing the color cartridge it came with. Geek Squad did a trouble shoot and advised me to bring to store to replace.
No, I would not recommend this to a friendNOT working
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We purchased this printer 2/19/22. Had to wait 3 weeks for the Geeks to install. The printer was defective. Had to exchange for new. Now waiting another 4 weeks for the Geek Squad to install this one. Not happy!
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry that you’ve run into such difficulty after your printer purchase. It’s no surprise you’re frustrated here, considering you received a defective printer and now you have a lengthy wait for technical assistance with the new one. I want to help you out of this dilemma, so I’ll provide some resources aimed at making that happen.
Rather than waiting for assistance, I recommend that you follow a setup tutorial specific to your printer you can find on our support site. On the same page you can also access user manuals, troubleshooting guides, how-to documents and software updates. Do that by following this link:
- support.hp.com/us-en/product/model/2100402069
You can also visit a page on our support site that has diagnostic tools for various tasks and issues, including setup and connectivity. You can find the page here:
- support.hp.com/us-en/topic/diagnostics
If you need further assistance with setup, connectivity or anything else, I suggest you contact us directly so we can help you assess what’s happening and find a solution. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
Keith
HP Care
hp.com/support
bad
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I spent 6 hours & 4 different people in tech support & I never did get it to connect right. So I returned it!
No, I would not recommend this to a friendPrinter
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had to return this printer. An error message kept occurring during the set up and would not allow me to do anything. I was very disappointed.
No, I would not recommend this to a friendUseless now unreturnable
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This has been one problem after another Connectivity shows connection to wifi but when trying to air print no printers found & hp support was unavailable
No, I would not recommend this to a friendBadPrinter
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bad buy Customer service really bad. Missing cartridges. I went and bought HP cartridges. But still needed a special sent with printer. They would send they expected I had to pay for it
No, I would not recommend this to a friendBuyer
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not near as good as the older models. Keeps going off line.
No, I would not recommend this to a friendA bust!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The printer stopped working after one use. Burned ink cartage. Returned and bought different model.
No, I would not recommend this to a friend