Customer Ratings & Reviews

Hi, Nate.

I’m sorry to hear that your printer has altered images that you’ve copied. I can wholly understand why that would be an unwelcome surprise after buying a new device. I want to help you remedy this problem. I hope the resources and information provided below guide you to that end.

First, I recommend that you follow a guide to resolving copy problems you’ll find on our support site; it covers copy-quality and copy-speed issues as well as copiers that stop working:
- support.hp.com/sk-en/document/ish_2281791-2076363-16

If the problem persists, I suggest that you contact us directly so we can help you assess what’s happening and find a solution. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help

Keith
HP Care
hp.com/support

Hi there.

I’m sorry that you’ve encountered such difficulty and poor performance after your printer purchase. Your review is brief, but your disillusionment is easy to understand after you’ve dealt with slow print speed, noisy operation, and wasted ink and paper. I want to help improve your experience, so I’ll provide some resources I hope will solve some of the issues at hand.

First, I recommend that you follow a guide on our support site that covers improving print speed; choose whichever of the following two links matches your operating system:
- Windows: support.hp.com/us-en/document/bud03409
- Mac OS: support.hp.com/us-en/document/c01928898

Also, updating the firmware can often help improve print speed and other performance. You can find out how to do that here:
- support.hp.com/us-en/document/c02919168

I can’t tell from your review what type of noise the printer has made or what’s causing it. Similarly, I’m not sure what issues have come up with ink and paper. Regardless, for input on these problems – and if the print speed does not improve – I suggest that you contact us directly so we can help you assess what’s happening and find the best path to a resolution. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help

I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies – and that warranty extends to two years with an HP+ account – so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty

Keith
HP Care
hp.com/support

Hi, Carla.

Thanks for the review and the feedback. While I’m sorry that the first printer you received had to be exchanged, I’m glad a new one is on its way to you. I want to help you have the best experience possible with the new device when you get it, so I’ll direct you to some resources aimed at meeting that goal.

First, for setup and installation, you can access a tutorial specific to your printer on our support site. Beyond that, to learn more about the printer and all its functions, on the same page as the tutorial you can find user manuals, how-to documents, software updates and troubleshooting guides. Find those materials here:
- support.hp.com/us-en/product/model/2100402069

You can also visit a page on our support site that has diagnostic tools for various tasks and issues, including setup, cartridge installation, print quality, operating-system compatibility and connectivity. There you can find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. You can find the page here:
- support.hp.com/us-en/topic/diagnostics

If you need further assistance with anything, I suggest you contact us directly so we can help you assess what’s happening and find the proper course of action. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help

Keith
HP Care
hp.com/support

Hi there.

I’m sorry that your printer has not printed or scanned like it should. I can easily understand why this would be puzzling as well as frustrating, especially considering you followed setup instructions but the printer still won’t work. I want to help you get the device operating to your satisfaction, so I’ll provide a resource I hope will lead you to that end.

I recommend that you contact us directly so we can help you assess why the device won’t print or scan and find the best course of action. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help

Keith
HP Care
hp.com/support

Hi there.

I’m sorry to learn that your printer has not worked even though you’ve had it a month. Your review is brief, but your dilemma is clear. I want to help you get the device working properly, so I’ll provide a resource I hope will reach that end.

I recommend that you contact us directly so we can help you assess what’s happening and find the best course of action. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help

Keith
HP Care
hp.com/support

Hi, Phoenix.

I’m sorry that you’ve not been able to use your printer yet. I can certainly understand why waiting until the end of the month for the retailer’s technical team to help you set it up would be something of a disappointment. I want to help you get the device connected and working, so I’ll provide resources aimed at making that happen.

First, I recommend that you follow a setup tutorial specific to your printer you can find on our support site. On the same page you can also access user manuals, troubleshooting guides, how-to documents and software updates. Do that by following this link:
- support.hp.com/us-en/product/model/2100402069

You can also visit a page on our support site that has diagnostic tools for various tasks and issues, including setup and connectivity. You can find the page here:
- support.hp.com/us-en/topic/diagnostics

If you need further assistance with setup, connectivity or anything else, I suggest you contact us directly so we can help you assess what’s happening and find a solution. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help

Keith
HP Care
hp.com/support

Hi there.

I’m sorry that your printer did not connect to your Wi-Fi network during the setup and installation process. Your review is brief, but your frustration is quite clear. I want to help you out of this dilemma, so I’ll direct you to some resources aimed at making that happen.

First, if you’ve not done so already, I recommend that you follow a setup and connectivity tutorial specific to your printer you can find on our support site. On the same page, you can also access user manuals, troubleshooting guides, how-to documents and software updates. Do that by following this link:
- support.hp.com/us-en/product/model/2100402069

You can also visit a page on our support site that has diagnostic tools for various tasks and issues, including setup and connectivity. You can find the page here:
- support.hp.com/us-en/topic/diagnostics

If the printer still won’t connect, I suggest you contact us directly so we can help you assess what’s happening and find a solution. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help

Keith
HP Care
hp.com/support

Hi there.

I’m sorry you’ve encountered difficulty with your printer. I can’t tell from your review what’s the nature of the concern, but I’ll nonetheless provide some resources I hope will help you resolve whatever issue is at hand.

First, for help solving problems, you can visit a page on our support site that has diagnostic tools for various tasks and issues, including connectivity, print quality and cartridge installation. There you’ll also find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics

You can also find troubleshooting guides specific to your printer in addition to user manuals, how-to documents and software updates here:
- support.hp.com/us-en/product/model/2100402069

If any problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess what’s happening and find a solution. To expedite the process, I recommend gathering the following information before the call:

- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)

Keith
HP Care
hp.com/support