Customer Ratings & Reviews
- Model:
- ENVY Inspire 7955e/1W2Y8A#B1H
- SKU:
- 10187438
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
to a friend
Jayjay
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent printer everyone should try buying one of these
I would recommend this to a friendAwesome printer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome printer with beautiful pictures and print outs
I would recommend this to a friendPrinter
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome does everything we ask for and more it the best
I would recommend this to a friendOFFLINE OFFLINE always OFFLINE
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.OFFLINE issues, always offline issues. When the HP Smart app works and shows the Printer online, it works great. But when the printer is offiline, you definitely will have those OFFLINE issues. Couple of times i had a time deadline to print out my documents, and HP failed me with the always OFFLINE issue. Currently looking at Canons and Brother printers... I dont know why HP sucks so bad now
No, I would not recommend this to a friendok
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.its a good printer but it has conectivity issues sometimes
I would recommend this to a friendNot happy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For some reason the drivers won’t stay installed, the printer is useless from my computer, but works great from my phone. Quality of prints are great though.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Toni.
Thanks for the review and feedback. While I’m glad you’re able to print from your mobile phone, and that you like your printer’s print quality, I’m sorry you’ve run into trouble with the drivers and are unable to access it from your computer. Your unhappiness comes as no surprise here. I want to help you remedy this problem, so I’ll offer a resource designed to make that happen.
I can’t tell from your review what’s behind this issue. I recommend that you contact us directly so we can help you assess what’s happening and find the proper course of action. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
Keith
HP Care
hp.com/support
More HP printer junk
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible HP service, printer could not print yellow. 4 hours with HP Support, you have purchase HP + cartridge subscription, printed 10 - 12 color documents and support said I needed to purchase replacement cartridge, very slow color printing. Returning to Best Buy and purchase alternative brand. FYI, with HP+ they can remotely lock printer.
No, I would not recommend this to a friendEasy printer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very efficient and easy to use, definitely recommend
I would recommend this to a friendjmarie
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.it was very hard to set it up the printer. i wish i did not buy the printer.
No, I would not recommend this to a friendGreat
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it nice big printer easy to use like the ink.
I would recommend this to a friendpaper jams and can't be repaired
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked well for a few months and now paper jams after an ink cartridge replacement. HP wants $ to help.
No, I would not recommend this to a friendWorst printer I’ve EVER owned
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really don’t understand why this printer has so many high reviews. It’s relatively pricey for a printer. I had trouble setting it up and after 4hrs. Yes, 4 HOURS, the HP help team didn’t have any idea. I called up an IT buddy who remotely signed into my computer and figured out what the issue was within 2 MINUTES. I’ve had it a month and it’s constantly getting paper jams and the HP smart ink runs out 10x faster than my Cannon did. After 50pages the ink is severely compromised and fades, but continues to print that counts towards my pages per month & is unreadable. I replaced my first cartridges with ones that were sent directly from HP & got an error instantly that I can not use “store bought” cartridges. Really? HP sent them to me. I honestly don’t think “Hate” is a strong enough word I feel for this purchase. I wish I could return it.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to learn that your printer has performed so poorly. Your exasperation is no surprise, considering that you’ve endured paper jams, poor print quality and an error message after installing Instant Ink cartridges. I want to help you out of this dilemma, so I’ll offer a resource and some information aimed at reaching that goal.
I can’t tell from your review why the printer has performed the way you describe. I recommend that you contact us directly so we can help you assess what’s happening and find the best course of action. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies – and that warranty extends to two years with an HP+ account – so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
6/10
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The printer itself is nice but the ink runs out really fast.
No, I would not recommend this to a friendNot recommended
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not great for scanning. App crashes too often. Not recommended
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to learn that you’ve encountered difficulty with your printer’s scan feature. Having the software crash frequently I’m sure has quickly become frustrating. I want to help you improve the scanning process, so I’ll point out some resources aimed at reaching that goal.
First, I recommend you visit a page on our support site that has diagnostic tools for various problems, including scanner issues. There you’ll find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common scanning as well as printing issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
Next, I suggest that you follow a guide to installing and using the HP Smart App, especially the FAQ portion, which covers common questions as well as difficulties users have encountered. Choose the link to whichever document matches your operating system:
- Windows 10: support.hp.com/us-en/document/c04675142
- Mac OS: support.hp.com/us-en/document/c06188214
- Android and iOS: support.hp.com/us-en/document/c03561640
If the problem persists, I suggest you contact us directly so we can help you assess the situation and find a solution. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
Keith
HP Care
hp.com/support
Decent printer less the software.
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unlike my old HP printer, this model is not easy to use. You essentially must use the "HP Smart" software to accomplish any task. For example, I am unable to scan a document from the printer/scanner to my computer using the touchscreen on the unit. Unlike my old printer, I get a message instructing me to use the HP Smart application on my computer. Such a pain! I believe this is a marketing scheme because the application is littered with ways you can spend more with HP. Very disappointing.
No, I would not recommend this to a friendJUST SAY NO
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It took 3 hours to connect to wifi HP customer service said that this printer needed to be within 10 feet of my router. After 3 hours - I said I would have to return it because I could not place it within 10 feet. SUDDENLY it connected - after 3 hours when i threatened to buy a different printer it connected. Now 6 months later it will not connect and I am not wasting another 3 hours on a Saturday. WASTE oF TIME AND MONEY
No, I would not recommend this to a friendOK
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Trouble setting up without wifi glad I had total tech.support to help.
I would recommend this to a friendScanner Tray
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The bypass tray for scanning has quit working. I am trying to figure out why. I select the bypass but it continues to scan from the glass. I’m so disappointed.
No, I would not recommend this to a friendprinter
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Set up was not intuitive. Was a bit challenging to perform.
I would recommend this to a friendPrinter review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Still struggling to get printer to print from computer.
No, I would not recommend this to a friend