Customer Ratings & Reviews

Very difficult to connect to my home network. Continues to give error msg that printer needs paper, yet prints anyway since printer has plenty of paper. Salesperson very lacking in knowledge about printer.

Did not need this printer because my old printer started working again.

does not grab paper each time will print then next time won't

I replaced an older HP model that finally broke with this model. I think some features regressed. The touch screen is more difficult to navigate, and I cannot scan to a thumb drive. Otherwise it is acceptable. I signed up for the ink program which extended my warranty and is saving me on ink costs.

Average printer. Does what I need and color is nice. Seems to blow through ink though. Can also be quite picky about the paper setting for example thicker paper vs regular print paper.0

Perfect size and does exactly what I want but the only down fall is that it prints very slow.

It's an ok printer for the price. At times it doesn't print the true colors

A one star only because I can’t choose 0! This printer sucks and HP nickel and dimes you after purchase before you can even use it!

It's unbelievable how HP has managed to mess up printing so much. Unless you're printing once a week, it takes an hour of troubleshooting to get the printer back recognized on the network. If you take the printer off the subscription service, it takes an immense amount of work to get all the features working again. I needed to do hours of research to get scanning back. Also it loves randomly shredding paper. Owned two HP printers before this and never had that issue. This unfortunately is my last HP printer and likely last HP product.

Easy to set up. Easy to use. Works like a dream. Good solid machine.

NOT A HIGH VOLUME RODUCT. RAN OUT OF INK IN THREE DAYS

Not the best, ink runs out pretty quick not my fav.

Performs all the functions as stated. Good quality on all functions

Can't get the remote printing to work. Thats the main reason I bought the thing.

Not the quality I expected compare to my previous ho printer

This printer worked great until I installed an instant ink cartridge last week. I spent over 10 hours speaking with the Instant Ink department and HP. The Supervisor Viv of Instant Ink who had no idea how to help a customer solve a problem. She didn’t even know what an IP address was. During discussing a problem with the supervisor Viv she quietly hung up on me. Now because of the problem this printer does not work at all. Tech Service from HP did their checks with no problem, but leading to the Instant Ink issue. I need HP Help immediately or I will submit to BBB tomorrow.

The printer would not set up. I spent a considerable amount of time trying to set it up, got the blue screen/flashing lights so then had to (without a car) take it back. I returned it to the store and they sent me a new one, which set up with no problem. My complaint is with the first printer that was sent to me, the defective one, which was packed directly into the outer box. By contrast, the replacement was packed in a white HP box that was then packed inside the outer box. So it would appear that the defective printer I was sent had previously been opened, repackaged and then sent out. This is not a standard of service that I would expect from Best Buy.

Easy set up, great quality printing. Good value for the money

Perfect for my home needs and more...I love all it can do.

Horrible HP service, printer could not print yellow. 4 hours with HP Support, you have purchase HP + cartridge subscription, printed 10 - 12 color documents and support said I needed to purchase replacement cartridge, very slow color printing. Returning to Best Buy and purchase alternative brand. FYI, with HP+ they can remotely lock printer.