Customer Ratings & Reviews

Great all in one printer. Purchased for my home office.

Challenging and time consuming to set up, but it works very well when networked with all devices. Printing from a mobile device is most impressive.

Ink that came with the printer had dried out. Had to order new cartridges immediately.

This is an amazing printer. I’m glad I bought it. It works so well.

I would give zero stars if I could. The printer never worked correctly, error messages would pop up that didn't make sense (i.e. saying it was out of paper when it wasn't). Then after just over a year it started saying the legitimate (full price from Target) ink cartridges were counterfeit and refusing to print, and no one at HP or Best Buy could help even though we paid for the additional extended warranty. Don't buy a printer from HP.

Working fine just a problem with the geek squad who take advantage of the elderly

The printer is great. The pages come out crisp and clear. My only issue is that the ink does not last very long. It's not too expensive, but it just doesn't last as long as the Canon that I had to upgrade.

Features i was told exist but are not available on this printer

We love it so far. We order the ink on line not through HP.

It looks nice on my desk and it seems to work well. I have had no trouble with the printer so far.

East to set up and colo copies are great. I would recommend using the HP instant ink program.

Seems to work fine, needed just for copying and scanning; a little complicated to set up

works fine, does what I need it to do, not perfect for my needs but does ok

Haven't used long enough to judge the ink program but it was a good price

After I finally got it all set, I like it. It was supposed to be set up but did not work and took some time to make it work

Works like a dream, beautiful, great features, but I just wish I could of do fax from the printer instead from my phone

I've had HP computers and printers for years and was finally in need of replacing it. After reading reviews I finally decided on this one and was very hesitant on the instant ink idea. Now 3 months in to this purchase, I realize this was a BIG MISTAKE to purchase. The setup was a nightmare - and I work in IT. Printer installs are typically very simple. No matter how many times I installed the ink cartridges it would still give an error that no ink cartridge was installed. Ended up spending half a day on the phone with HP support troubleshooting before finally it miraculously recognized the ink cartridges. Apparently this is common on these based on our support conversation. Definitely not plug and play. Now 3 months in to my purchase I've had several other issues: - HP smart app seems to always say 'no paper' even though there is paper and it will print. - Letter size paper doesn't stay in the printer well. You place it in the paper tray, but when you close the tray the paper moves - making the printer think there is no paper. So you have to keep repositioning the paper. - Print quality is very poor. I don't print much - usually shipping labels or kids homework. Every time I print something it prints poorly on the first try -with white blank lines through it. Upon re-printing it will then print fine. But of course this wastes paper and ink - which you are now charged for by the page because it's Instant Ink. Seems kind of odd that now that I'm being charged by the page I have to print everything atleast twice. Instant Ink - I was skeptical of this to begin with but even more so now. What a sham. The printer comes with a cartridge of instant ink. Once you install it you're basically registered and paying monthly per page - different plans based on how many pages/month. If you go over your limit then you're charged by the page. Customer service: Less than 3 months into my purchase the print quality is so bad it's unreadable. Printer says ink levels are good and so does the HP smart app. Reached out to customer service and went through lots of troubleshooting of the cartridges and printer. After wasting another 20 pages of my plan troubleshooting with them, they decide my cartridges need to be replaced and they'll ship out more. So much for the instant ink concept of them shipping it before you're out. And now I'm left with a printer that doesn't print when of course my kid has a paper due tomorrow. Overall: Would not recommend based on the print quality - especially for the price. And skip the instant ink.

STILLBTRING TO WORK OUT THE PHOTO PORTION. THANK YOU

Kind of a pain to connect to computer but once done it works great. Good color printing.

searching for an all in on printer for months and found it at Best Buy on sale and it came w/6 months of ink. very happy