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Customer Ratings & Reviews

Your price for this item is $149.99

Customer reviews

Rating 4.4 out of 5 stars with 3042 reviews

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    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

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    Rating 4.4 out of 5 stars

87%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 130 Showing 2,581-2,600 of 3,042 reviews
  • Rated 5 out of 5 stars

    Good Printer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great and was super easy to set-up wifi connection

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    No Envelopes Please

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Initially the printer worked well, until a couple days ago I attempted to print an envelope. The printing was in the proper locations, but was totally illegible!

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Good printer, no major issues except ink life

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall good printer but runs out of ink pretty fast

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love The Printer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the printer! To bad it cannot recieve fax by a cell phone!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Too many alerts. Printer won't work. Exchanging.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am getting so many alerts on the screen: "The print carriage can't move. Open the cartridge access door. clear any paper jam or obstruction . . . " (The carriage moves fine, and there has been no paper in the tray yet.) "The indicated cartridges are not communicating . . ." (Well, they came with the printer, so . . .)

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great replacement

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a purchase using the protection plan when my old printer died.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Just what we need

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lightweight yet sturdy, and everything we need in a multi-function printer

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Printers

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great. Can print from the 3rd floor to the basement

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    HP printer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Durable, best quality printer. The best printer I bought

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Printer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great printer/scanner. Does everything we were told and more.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    HP Envy Printer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works for us. Not fast at all, but we don't print a lot antmore.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The mother of all!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent printer. You can never go wrong with HP.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    POOR excuse for a printer.

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Whatever you do, DO NOT TAKE THE BAIT and enroll in the Instant Ink Program which HP pushes as soon as you bring this item home. Despite hours of time on the phone with what HP considers tech support, the printer allegedly never managed to communicate with HP. So, we never got replacement ink. Somehow though, HP was able to FREEZE the printer in its tracks and despite using new ink purchased at a store, the printer will not work at all, not even to copy documents. Meanwhile, Best Buy says it could only be returned in the first two weeks so we cannot return a completely nonfunctioning printer for which we paid over $280.00. Disgusted with Best Buy and HP.

    No, I would not recommend this to a friend
    • Brand response from HP Team
      Posted .

      Hi there.

      I’m sorry to hear that you’ve had a negative experience with Instant Ink. I can certainly understand your exasperation, especially considering you were unable to use your printer after installing cartridges you’d bought at a retailer. I want to help you understand what’s happened and remedy the problem. I hope the resources and information provided below guide you to that end.

      First, as you probably already know, Instant Ink is a printing plan in which you identify the number of pages you’d like to print each month, and replacement cartridges are shipped as needed based on usage. I’m sorry your printer did not adequately communicate its status and you did not receive the ink you needed. Unfortunately, if your printer is enrolled in Instant Ink, other cartridges will not work while that enrollment is active.

      I recommend that you contact us directly so we can help you assess what’s happening and find a solution. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
      - hp.com/plus-help

      I hope this helps and, again, our sincerest apologies.

      Keith
      HP Care
      hp.com/support HP

  • Rated 5 out of 5 stars

    Printer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent printer that has all the features anyone would ever want !

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    HP Instant Ink Bad for user bad for Earth

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Printer works well, the HP app works well. I had a trial of HP Instant ink and used if for about 6 months but wasn’t printing often enough to justify the monthly subscription (although it was cheep). Once my subscription ended all the ink I had stored (4 cartridges) were disabled. HP actually made me throw away 4 good ink cartridges (waste of money, bad for Earth) because I canceled the subscription.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Home office

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great printer and it meets my needs for my home office.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Printer for Home Office

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good quality and performance. Service and delivery were great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    none

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Big improvement what with document feeder and large paper capacity

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    An Enviable HP Printer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent printer. We really enjoy the HP Smart app!

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Poor wifi connectivity

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very "hit and miss" wifi communication between printer and PC.

    No, I would not recommend this to a friend