Customer Ratings & Reviews
- Model:
- ENVY Inspire 7955e/1W2Y8A#B1H
- SKU:
- 11006146
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
to a friend
Complicated printer. Do not recommend.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very difficult to connect to my home network. Continues to give error msg that printer needs paper, yet prints anyway since printer has plenty of paper. Salesperson very lacking in knowledge about printer.
No, I would not recommend this to a friendIncredibly frustrating for a home printer.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's unbelievable how HP has managed to mess up printing so much. Unless you're printing once a week, it takes an hour of troubleshooting to get the printer back recognized on the network. If you take the printer off the subscription service, it takes an immense amount of work to get all the features working again. I needed to do hours of research to get scanning back. Also it loves randomly shredding paper. Owned two HP printers before this and never had that issue. This unfortunately is my last HP printer and likely last HP product.
No, I would not recommend this to a friendOk printer
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The images sometimes have lines after like 3 months.
No, I would not recommend this to a friendIT GET THE JOB DONE
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.LOVE MY PAPER WORK VERY GOOD PRINTER , MY HUSBAND IS VERY HAPPY WITH THE PRINTER
I would recommend this to a friendIts ok
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ita a good printer...too bad it uses ink really fast.
I would recommend this to a friendPrinter
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.works like a charm with a great price. The storm person was also very helpful.
I would recommend this to a friendAllInOneTheySaid
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I thght I purchased an ALL IN ONE that can send and receive fax :-(
No, I would not recommend this to a friendUses way to much ink
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I make calendars and bookmarks. Bought this one and it only printed half a calendar before it ran out of ink. Tried the xl cartridge and idraft printing and it only printed 1 calendar (28 p pages before it ran out, wish i could return it but its over the date.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Shar.
I’m sorry that your printer has used ink more rapidly than you’d anticipated. I can wholly see why that would be exasperating, considering you bought the printer to make calendars and bookmarks. I want to help you understand what’s happening and remedy the problem if one exists, so I’ll provide some information and resources toward that end.
First, I’ll point out that the XL cartridges designed for your printer have estimated yields of 415 to 600 pages, while the regular size cartridges are expected to produce 165 to 200 pages. That said, how cartridges perform in your own printer varies according to numerous factors, including resolution, how dry the air is and how absorbent the paper is. I imagine you’re working with images of very high resolution for the calendars and bookmarks.
Without knowing more about the resolution, colors and paper type, I can’t tell what an approximate page yield should be for the uses you cite. I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a way to improve page yield if one exists. To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Worst HP and Instant Ink Printer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This printer worked great until I installed an instant ink cartridge last week. I spent over 10 hours speaking with the Instant Ink department and HP. The Supervisor Viv of Instant Ink who had no idea how to help a customer solve a problem. She didn’t even know what an IP address was. During discussing a problem with the supervisor Viv she quietly hung up on me. Now because of the problem this printer does not work at all. Tech Service from HP did their checks with no problem, but leading to the Instant Ink issue. I need HP Help immediately or I will submit to BBB tomorrow.
No, I would not recommend this to a friendEnvy Printer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not need this printer because my old printer started working again.
I would recommend this to a friendPiece of Garbage
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First one I purchased arrived defective. Kept getting an error message so I exchanged it for another. Second one I was able to set up, but the scanner tray wouldn't grab my documents. It kept jamming, even with 3 pages! Very disappointed HP would make such a piece of junk! My observations: - internal mechanisms are all plastic. Definitely planned obsolescence. - HP pushing their monthly ink package. Does not make economical sense for the home user. Avoid. - Cannot set up printer or troubleshoot without downloading the app and managing through your phone. No advantage other than to cause frustration when phone and printer stop communicating and you're stuck with the spinning wheel and have to restart multiple times before it works. - Printer prints paper or pictures and tray stop doesn't automatically open like other Envy printers so prints fall to floor. - Price. For $269.99 I expected at the very least, a printer to function properly. DO BETTER HP!!! Look elsewhere at another brand.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that you’ve encountered such difficulty with your printer purchase. The frustration you express comes as no surprise, considering you returned a faulty unit and then experienced paper-feed and software problems with the replacement. If you’ve not returned the second printer, I want to help you remedy the issues you face, so I hope you’ll use the resources below to make that happen.
First, I recommend you follow the steps in this guide to document feeders that pull through too many pages at once or fail to pick up paper at all:
- support.hp.com/us-en/document/c01728503
You might also gain useful information from guide on our support site to installing and using the HP Smart App, especially the FAQ portion, which covers common questions as well as difficulties users have encountered. Choose the link to whichever document matches your operating system:
- Windows 10: support.hp.com/us-en/document/c04675142
- Mac OS: support.hp.com/us-en/document/c06188214
- Android and iOS: support.hp.com/us-en/document/c03561640
If any problem persists, I suggest you contact us directly so we can help you assess the situation and find the best course of action. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
Keith
HP Care
hp.com/support
Some Good, Some Bad
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I replaced an older HP model that finally broke with this model. I think some features regressed. The touch screen is more difficult to navigate, and I cannot scan to a thumb drive. Otherwise it is acceptable. I signed up for the ink program which extended my warranty and is saving me on ink costs.
I would recommend this to a friendJust ok
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Average printer. Does what I need and color is nice. Seems to blow through ink though. Can also be quite picky about the paper setting for example thicker paper vs regular print paper.0
I would recommend this to a friendOFFLINE OFFLINE always OFFLINE
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.OFFLINE issues, always offline issues. When the HP Smart app works and shows the Printer online, it works great. But when the printer is offiline, you definitely will have those OFFLINE issues. Couple of times i had a time deadline to print out my documents, and HP failed me with the always OFFLINE issue. Currently looking at Canons and Brother printers... I dont know why HP sucks so bad now
No, I would not recommend this to a friendPerfect
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to set up. Easy to use. Works like a dream. Good solid machine.
I would recommend this to a friend. Don’t bother this printer is terrible
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So this review went from reviewing a terrible printer to a terrible website or app and a terrible printer thank you very much Best Buy for wasting my time. I’ve never done one of your reviews and I did a detailed description on this and all the way down till everything out as I should on this page I clicked on the terms and conditions and when I clicked back my review was gone Form just reset. Imagine how many stars you’re getting Best Buy. That’s for this printer? This printer is made incredibly cheap is the only way I can describe it it functions sounds and feels like it was just put together from what HP had left in a lab and from 1989. Don’t even bother with it there’s a reason is the only one left on the shelf and it is way over price for that kind of headache .
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Adam.
I’m sorry to learn that you’re so profoundly dissatisfied with your printer. I can’t tell from your review what specific roadblocks or difficulties you’ve encountered, but I’ll nonetheless provide some resources I hope will help you remedy whatever issues are at hand and get the most from the device.
First, for help solving problems, you can visit a page on our support site that has diagnostic tools for various tasks and issues, including setup, cartridge installation, print quality and connectivity. There you’ll also find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
For more help with difficulties, or to learn more about your printer and all its features, you can access a setup tutorial – if you still need it – as well as troubleshooting guides, how-to documents, user manuals and software updates here:
- support.hp.com/us-en/product/model/2100402074
If you need further assistance, I suggest you contact us directly so we can help you assess what’s happening and find a solution. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
Keith
HP Care
hp.com/support
Not my fav
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not the best, ink runs out pretty quick not my fav.
No, I would not recommend this to a friendExcellent printer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Performs all the functions as stated. Good quality on all functions
I would recommend this to a friendunhappy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to find someone to help me, also you were out of stock with all the printers except one kind
No, I would not recommend this to a friendpaper jams and can't be repaired
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked well for a few months and now paper jams after an ink cartridge replacement. HP wants $ to help.
No, I would not recommend this to a friend