Customer Ratings & Reviews

It's an ok printer for the price. At times it doesn't print the true colors

does not grab paper each time will print then next time won't

Perfect size and does exactly what I want but the only down fall is that it prints very slow.

Not the quality I expected compare to my previous ho printer

Easy set up, great quality printing. Good value for the money

NOT A HIGH VOLUME RODUCT. RAN OUT OF INK IN THREE DAYS

Can't get the remote printing to work. Thats the main reason I bought the thing.

Perfect for my home needs and more...I love all it can do.

The printer would not set up. I spent a considerable amount of time trying to set it up, got the blue screen/flashing lights so then had to (without a car) take it back. I returned it to the store and they sent me a new one, which set up with no problem. My complaint is with the first printer that was sent to me, the defective one, which was packed directly into the outer box. By contrast, the replacement was packed in a white HP box that was then packed inside the outer box. So it would appear that the defective printer I was sent had previously been opened, repackaged and then sent out. This is not a standard of service that I would expect from Best Buy.

Excellent printer everyone should try buying one of these

Awesome printer with beautiful pictures and print outs

Awesome does everything we ask for and more it the best

For some reason the drivers won’t stay installed, the printer is useless from my computer, but works great from my phone. Quality of prints are great though.

its a good printer but it has conectivity issues sometimes

Very efficient and easy to use, definitely recommend

It took 3 hours to connect to wifi HP customer service said that this printer needed to be within 10 feet of my router. After 3 hours - I said I would have to return it because I could not place it within 10 feet. SUDDENLY it connected - after 3 hours when i threatened to buy a different printer it connected. Now 6 months later it will not connect and I am not wasting another 3 hours on a Saturday. WASTE oF TIME AND MONEY

Love it nice big printer easy to use like the ink.

Horrible HP service, printer could not print yellow. 4 hours with HP Support, you have purchase HP + cartridge subscription, printed 10 - 12 color documents and support said I needed to purchase replacement cartridge, very slow color printing. Returning to Best Buy and purchase alternative brand. FYI, with HP+ they can remotely lock printer.

it was very hard to set it up the printer. i wish i did not buy the printer.

I really don’t understand why this printer has so many high reviews. It’s relatively pricey for a printer. I had trouble setting it up and after 4hrs. Yes, 4 HOURS, the HP help team didn’t have any idea. I called up an IT buddy who remotely signed into my computer and figured out what the issue was within 2 MINUTES. I’ve had it a month and it’s constantly getting paper jams and the HP smart ink runs out 10x faster than my Cannon did. After 50pages the ink is severely compromised and fades, but continues to print that counts towards my pages per month & is unreadable. I replaced my first cartridges with ones that were sent directly from HP & got an error instantly that I can not use “store bought” cartridges. Really? HP sent them to me. I honestly don’t think “Hate” is a strong enough word I feel for this purchase. I wish I could return it.