Customer Ratings & Reviews
- Model:
- ENVY Inspire 7955e/1W2Y8A#B1H
- SKU:
- 11006146
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
to a friend
Scanner Tray
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The bypass tray for scanning has quit working. I am trying to figure out why. I select the bypass but it continues to scan from the glass. I’m so disappointed.
No, I would not recommend this to a friend6/10
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The printer itself is nice but the ink runs out really fast.
No, I would not recommend this to a friendNot recommended
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not great for scanning. App crashes too often. Not recommended
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to learn that you’ve encountered difficulty with your printer’s scan feature. Having the software crash frequently I’m sure has quickly become frustrating. I want to help you improve the scanning process, so I’ll point out some resources aimed at reaching that goal.
First, I recommend you visit a page on our support site that has diagnostic tools for various problems, including scanner issues. There you’ll find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common scanning as well as printing issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
Next, I suggest that you follow a guide to installing and using the HP Smart App, especially the FAQ portion, which covers common questions as well as difficulties users have encountered. Choose the link to whichever document matches your operating system:
- Windows 10: support.hp.com/us-en/document/c04675142
- Mac OS: support.hp.com/us-en/document/c06188214
- Android and iOS: support.hp.com/us-en/document/c03561640
If the problem persists, I suggest you contact us directly so we can help you assess the situation and find a solution. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
Keith
HP Care
hp.com/support
Decent printer less the software.
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unlike my old HP printer, this model is not easy to use. You essentially must use the "HP Smart" software to accomplish any task. For example, I am unable to scan a document from the printer/scanner to my computer using the touchscreen on the unit. Unlike my old printer, I get a message instructing me to use the HP Smart application on my computer. Such a pain! I believe this is a marketing scheme because the application is littered with ways you can spend more with HP. Very disappointing.
No, I would not recommend this to a friendOK
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Trouble setting up without wifi glad I had total tech.support to help.
I would recommend this to a friendSo many issues, BRAND NEW!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I got my printer, and got it set up. It immediately was showing “paper jam” message before I ever tried printing anything. I tried everything that was recommended and did a video call with HP and they said they printer was defective. I drove an hour and a half away to the nearest Best Buy to do an exchange. I got my new printer and drove all the way back home. I got it set up and it prints! Except it’s only PRINTING PINK. I set it up exactly as the instructions say. It’s a brand new printer and it only prints pink. I got two brand new printers within a day and they both have issues. Not impressed at all.
No, I would not recommend this to a friendprinter
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Set up was not intuitive. Was a bit challenging to perform.
I would recommend this to a friendPrinter review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Still struggling to get printer to print from computer.
No, I would not recommend this to a friendGaRbAgE
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This printer is the biggest piece of garbage I have ever had the displeasure of owning. My HP 5140series i bought in 2016 was a more efficient printer with better features. And it was even fast than this hunk of garbage. I cant even belive i paid over 300$ for a constant headache. For the life of me i dont know why I threw out the box essentially marrying me to this nightmare. I knew the minute we brought this home and unboxed it, it would be nothing but a HUGE pain in the butt
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry you’ve had such a troubling experience with your printer. Although you specify in your review that you like your previous HP printer better than this one, I can’t tell what specific issues you’ve encountered. Nonetheless, I want to help you get it working properly, so I’ll offer what I hope are some helpful resources and suggestions.
First, for help solving problems, you can visit a page on our support site that has diagnostic tools for various tasks and issues, including connectivity (which I suspect might play a role in what you describe) as well as cartridge installation and print quality. There you’ll also find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
For more help with difficulties, or to learn more about your printer and all its features, you can access troubleshooting guides, how-to documents, user manuals and software updates here:
- support.hp.com/us-en/product/model/2100402074
If you need further assistance with anything, I suggest you contact us directly so we can help you assess what’s happening and find a solution. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
Keith
HP Care
hp.com/support
Owner
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s operates very loudly. The toner does not last long and are very expensive. One complete set of toner is more expensive than the actual machine.
No, I would not recommend this to a friendSturdy and reliable
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.very sturdy and seemingly reliable printer. Wireless connection works well. The app on line is not very intuitive so unless I use the printer frequently--like everyday--I have to refresh my memory on how to get everything to work.
I would recommend this to a friendLOUD and horribly designed
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is very loud, does not hold a lot of paper. And it’s hard to get paper in and out of that slot because the photo paper slot is on top. And on top of that is the paper holder. Horrible design! I’m returning it.
No, I would not recommend this to a friendDo Not Buy This Unit
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst piece of sxxx I have ever tried to use. Should be zero stars but that is not an option. Software download does not work as admitted by HP Support. Best Buy should not be selling this junk they are better than this. And it is embarrassing to have the HP logo on it. I have never been this upset at a product to write a single negative review.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry that your printer has not completed the setup and installation process. I can wholly understand why being unable to download the software and not receiving the support you need would be a dreadful start to ownership. I want to help you out of this dilemma. I hope the resource below makes that happen.
I can’t tell from your review what prevented the software download from working like it should, nor can I tell what means you used to reach support. If you’ve not done so already, I recommend that you contact us directly so we can help you assess what’s happening and find the best course of action. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
Keith
HP Care
hp.com/support
DO NOT BUY SCAM
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was the worst purchase I have ever made. I got this printer only to find out that if you do not pay the monthly printer fee you are not able to print at all and they do not send you the ink for the subscription that you sign up for. I am not able to use this at all it just sits on my desk. RUN RUN FROM THIS PURCHASE IF I COULD GIVE NO STARS I WOULD
No, I would not recommend this to a friendNOT FOR ME
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I WANTED A TOUCH-PAD AND THIS MODEL DID NOT HAVE IT
I would recommend this to a friendOk
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Seems I have to have a monthly payment plan to get ink. And it doesn’t print nearly as easily from my iPhone as I expected. Not sure if there’s a better choice, but no, not thrilled with this choice.
No, I would not recommend this to a friend??
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Having so much trouble printing Plus spent $100.00 for help The help was good but NOT THE PRINTER
No, I would not recommend this to a friendWould not connect wirelessly
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This computer printer was a waste of money for me. It was supposed to be wireless but never could 'connect' with any of my technology pieces. Disappointing...
No, I would not recommend this to a friendNot compatible with Apple computers!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Prints ok but will not send scans to Apple computers so if you have an Apple DON'T BUY THIS PRINTER.
No, I would not recommend this to a friendworthless
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.don't waste your money. I did ,because it prints very slow and I mean slow and it won't print 2 sided, it is a waste of time and money. already looking foe another printer like epson.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry you’re disappointed with your printer. I can certainly understand why slow printing and the lack of the printing feature you’d expected would be unwelcome surprises. want to help you improve the speed issue and learn more about the device so you can get the most from it. I hope the resources below will guide you to that end.
First, I recommend that you follow a guide on our support site that covers improving print speed; it contains sections on Windows as well as Mac OS. Find that guide here:
- support.hp.com/gb-en/document/ish_2817150-2408088-16
Also, updating the firmware can often help improve print speed and other performance. You can find out how to do that here:
- support.hp.com/us-en/document/c02919168
If you need further assistance, I hope you’ll contact us directly so we can help you assess what’s happening and find a solution. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
Keith
HP Care
hp.com/support