Customer Ratings & Reviews

I never took this home. I ordered it, discovered the sales person had lied about its features, and returned it within 15 minutes while still at the store.

Bought this and had to return it 5 hours later. Had issues with the paper tray not feeding to the printer. Loaded it with paper and was only able to print ONE page before it failed.

Error message says out of paper. It is not out of paper and prints anyway. Will not print in color. This is a defect and I plan to return printer.

This printer is garbage. Worse printer I ever had. It doesn’t stay connected to the internet and we had HP support and did everything they said to do. We have to unplug it and plug it back in to make it work. I do not recommend this one. Our last HP printer was great, but this is a lemon. We only had it for less than 2 years and looking at getting a new printer.

Paper tray doesn’t hold paper where it recognizes it has any. Keeps displaying out of paper when it’s not. Quite frustrating.

I can only give two stars because the six months ink is a lie because you have to use a card and after the six months it turns into a subscription.

I would definitely not purchase this maching again. Nothing but problems. Have to keep shutting it off and turning it back on again, to get it to connect with my computer to print. Keeps loosing connection. Very aggravating. Had to call Support, the very day I set it up. Took him forever to get it to work properly. It also keeps saying that the paper is not installed properly. What a pain.

This printer is not worth the money. In fact, I'd bet that most HP Printers are not the money. All of sudden, I can no longer print PDF's from my PC (in and out of the dumb HP Smart App), and also from my phone. This printer has been nothing by minor problems since the day I bought it.

I have used HP printers for year. I returned this one because it would not print a complete document consistently. The quality of printing was low for the price of the printer.

I would not recommend it for anything in the world, it is noisy, complicated. 100% disposable.

printer is able to rapidly scan pages. HP is very slow in providing free ink cartridges for the 1st six months(10 days). will be wary of buying printer again

So far this printer is performing. Had to replace the JP Envy which was older and would connect with wi-fi. I have not tried the photo copying but hoping it will be superior. It is still large, was hoping for smaller in size.

HORRIBLE & ABSOLUTELY NO CUSTOMER SERVICE!!!!!!! Me nor agent could not help install download for 2 days. I also have a 9015e machine, UNDER WARRENTY & currently in 7th week trying to get help with print/scan issues. No relief YET but lots of "I"m sorry...here for you...transferring you ..." etc. NIGHTMARE. I'll never buy hp anything again.....NIGHTMARE...NIGHTMARE...

Broke after printing under 50 pages. It would not register the ink location.

Streaks through my pages printed. Teied to fix multiple times but still nothing. Then customer service is poor.

Bought two of these printers, thinking that the first one had a print head issue - turns out the ink cartrage that comes with it (both printers) has an issue with Cyan.

Quickly Returned. Only printed 40-pages and it needed ink. There’s no tray that catches prints.

It was a pain to set up the “free ink” advertising for 6 month but I only got 2 … I’m so over HP next printer I’ll go with something else!!!

Purchased a new HP Envy Inspire 7900e. Couldn’t get it to print an email from my Deoo computer. The Geek squad changed the password. They finally got it to print. Next day it would not print. Then they said they would send out a Geek tec for $99.00. I said no then they said they would walk me through for $39.00. My mistake was I paid for the printer.

I have never seen a printer that needs wait time for the ink to dry. That's just one problem. The poor design for loading paper, holding the paper in place for printing is truly a disgusting oversight given that printing is the only job this machine has. I was lured in by the two-tone color. It is pretty, and it is completely useless.