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Customer Ratings & Reviews

Your price for this item is $149.99

Customer reviews

Rating 4.4 out of 5 stars with 3042 reviews

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    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

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    Rating 4.4 out of 5 stars

87%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 138 Showing 2,741-2,760 of 3,042 reviews
  • Rated 1 out of 5 stars

    sales person lied about its features

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I never took this home. I ordered it, discovered the sales person had lied about its features, and returned it within 15 minutes while still at the store.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Dont waste your time

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this and had to return it 5 hours later. Had issues with the paper tray not feeding to the printer. Loaded it with paper and was only able to print ONE page before it failed.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Will return printer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Error message says out of paper. It is not out of paper and prints anyway. Will not print in color. This is a defect and I plan to return printer.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Mrs. L

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This printer is garbage. Worse printer I ever had. It doesn’t stay connected to the internet and we had HP support and did everything they said to do. We have to unplug it and plug it back in to make it work. I do not recommend this one. Our last HP printer was great, but this is a lemon. We only had it for less than 2 years and looking at getting a new printer.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Don’t waste your money

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Paper tray doesn’t hold paper where it recognizes it has any. Keeps displaying out of paper when it’s not. Quite frustrating.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    inkless

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can only give two stars because the six months ink is a lie because you have to use a card and after the six months it turns into a subscription.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    don't buy this model

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would definitely not purchase this maching again. Nothing but problems. Have to keep shutting it off and turning it back on again, to get it to connect with my computer to print. Keeps loosing connection. Very aggravating. Had to call Support, the very day I set it up. Took him forever to get it to work properly. It also keeps saying that the paper is not installed properly. What a pain.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Waste of a Purchase

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This printer is not worth the money. In fact, I'd bet that most HP Printers are not the money. All of sudden, I can no longer print PDF's from my PC (in and out of the dumb HP Smart App), and also from my phone. This printer has been nothing by minor problems since the day I bought it.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Did not like this printer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have used HP printers for year. I returned this one because it would not print a complete document consistently. The quality of printing was low for the price of the printer.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Terrible

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would not recommend it for anything in the world, it is noisy, complicated. 100% disposable.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    be wary of service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    printer is able to rapidly scan pages. HP is very slow in providing free ink cartridges for the 1st six months(10 days). will be wary of buying printer again

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Printer 2022

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far this printer is performing. Had to replace the JP Envy which was older and would connect with wi-fi. I have not tried the photo copying but hoping it will be superior. It is still large, was hoping for smaller in size.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    CUSTOMER SERVICE- NONE

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    HORRIBLE & ABSOLUTELY NO CUSTOMER SERVICE!!!!!!! Me nor agent could not help install download for 2 days. I also have a 9015e machine, UNDER WARRENTY & currently in 7th week trying to get help with print/scan issues. No relief YET but lots of "I"m sorry...here for you...transferring you ..." etc. NIGHTMARE. I'll never buy hp anything again.....NIGHTMARE...NIGHTMARE...

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Broke after printing less than 50 pages

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Broke after printing under 50 pages. It would not register the ink location.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Poor quality

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Streaks through my pages printed. Teied to fix multiple times but still nothing. Then customer service is poor.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Good printer, bad included ink

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought two of these printers, thinking that the first one had a print head issue - turns out the ink cartrage that comes with it (both printers) has an issue with Cyan.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Not useful for me.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quickly Returned. Only printed 40-pages and it needed ink. There’s no tray that catches prints.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Free ink LOL

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was a pain to set up the “free ink” advertising for 6 month but I only got 2 … I’m so over HP next printer I’ll go with something else!!!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    HP Envy Inspire 7900e printer.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased a new HP Envy Inspire 7900e. Couldn’t get it to print an email from my Deoo computer. The Geek squad changed the password. They finally got it to print. Next day it would not print. Then they said they would send out a Geek tec for $99.00. I said no then they said they would walk me through for $39.00. My mistake was I paid for the printer.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    May be it should be a trash compactor

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have never seen a printer that needs wait time for the ink to dry. That's just one problem. The poor design for loading paper, holding the paper in place for printing is truly a disgusting oversight given that printing is the only job this machine has. I was lured in by the two-tone color. It is pretty, and it is completely useless.

    No, I would not recommend this to a friend