Customer Ratings & Reviews
- Model:
- ENVY Inspire 7955e/1W2Y8A#B1H
- SKU:
- 11006146
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
to a friend
Not happy with this HP Envy printer.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Continually prints pages you didn't ask for. You print one item and then it keeps going until paper runs out.
No, I would not recommend this to a friendDo not Recommend
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolute worst printer ever purchased. It took 8 hours of being on the customer support line with HP to even get the printer set up and working and now after only 7 months the printer has hardware issues and sometimes just prints 30 pages of non sense or you have to turn the printer on and off to get it to print and even then it doesnt always work. I would not recommned this printer to anyone.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, William.
I’m sorry you’ve had such a dreadful experience with your printer. Your exasperation wholly understandable, considering you had such a difficulty setup process and now, seven months later, the device has stopped working properly. I want to help you out of this dilemma, so I’ll provide some resources I hope will serve that end.
I recommend that you contact us directly so we can help you assess what’s happening and find the proper course of action. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies – and that warranty extends to two years with an HP+ account – so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
Terrible printer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awful product. I had to return it because it jammed up every time I tried to print something.
No, I would not recommend this to a friendDonna
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wouldn’t feed paper. AND I paid for a tech to come out and install it
No, I would not recommend this to a friendThis printer is garbage
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This printer is garbage. Don't waste your money. The HP warranty is worthless unless you want to spend a full day of your life navigating their customer service and tech support maze.
No, I would not recommend this to a friendHP Printer not the best for the money
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this a little over a year ago. I like the printer but it keeps dropping the Wif
No, I would not recommend this to a friendPoor quality printer
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This printer is garbage from day one it would print for a bit then say paper jammed. I have had it for two months and it completely stopped working due to a power strip wrapping around a gear inside and braking off. It seems like you have to spend thousands of dollars to get a good printer. I would not recommend buying this printer.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry your printer has performed so poorly. I can wholly understand your frustration, considering the device experienced frequent paper jams before suffering the broken gear you describe, rendering it inoperative. I want to help you out of this dilemma, so I’ll provide a resource and some information aimed at making that happen.
I recommend that you contact us directly so we can help you assess what’s happening and find the best course of action. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies – and that warranty extends to two years with an HP+ account – so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
Disappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Even though I keep it turned on and let it sleep (which is what HP recommends me to do), I always have to restart it when I need to print (it loses network connection). So what’s the purpose of leaving it on? Very frustrating. Photo printing is subpar. I should have kept my HP 5200. Unfortunately return window was only 15 days.
No, I would not recommend this to a friendScanner Feed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've had this printer for a month now and have had issues with the feed scanner. I put the paper in and it does not detect it.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Angelica.
I’m sorry to learn that your printer has not performed well. I can easily understand why the scanner’s document feeder not recognizing when paper is loaded would be confounding. I want to help you remedy this problem, so I’ll direct you to some resources I believe might serve that end.
First, I recommend you follow a guide on our support site to document feeders that fail to pick up paper or pull through too many pages at once. Find that guide here:
- support.hp.com/us-en/document/ish_3833686-1493864-16
If the feeder problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess what’s happening and find the best course of action. To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies – and that warranty extends to two years with an HP+ account – so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
Gambling
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sprinter is a form of legalize gambling because I never know what it’s going to do. Will take me one minute or 20 minutes to print a page.
No, I would not recommend this to a friendNot Recommended!
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not good lots of issues. Stoped working. Says I have to buy ink from them. I had to call the geek squad out and pay them to tell me I was signed up for ink and I had changed my credit card number. So HP would let me print. Total nightmare. Had to pay Geek squad to change settings. Never again for HP. They are greedy.
No, I would not recommend this to a friendHorrible printer
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I used 4 ink cartridges in one week. They send ink long after your out. Doesn’t hold lots of paper.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry that your printer has gone through so much ink. I can certainly understand why using multiple cartridges in a week would be an unwelcome surprise. I want you to understand what’s happening with the device and remedy the problem if one exists, so I’ll offer what I hope are helpful resources and information.
First, I can’t tell from your review how many pages you’ve printed, or how that compares with the cartridges’ estimated page yields. I also don’t know whether you’ve gone through four cartridges total (two blacks and two tri-colors) or four sets of each. The XL cartridges designed for your printer have estimated yields of 415 to 600 pages, while the regular size cartridges are expected to produce 165 to 200 pages. How cartridges perform in your own printer varies according to numerous factors, including resolution, how dry the air is and how absorbent the paper is.
Regardless, I believe the matter deserves further examination. If your results differ dramatically from the estimates above, I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find the best course of action. To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Quinn
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was extremely disappointed in this printer, I chose HP because I have a HP laptop that has been the best laptop I have ever had however this printer was unable to connect to the internet because it had a bad wi-fi module, I think it sat in on a ship for a while and in a hot environment and it toasted the electronics I guess on line support was painful so just returned it.
No, I would not recommend this to a friendfeeder jamming
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.dont buy. Document feeder keeps jamming. Not suitable for large documents to scan.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry that your printer’s document feeder has jammed frequently. Your dismay and frustration come as no surprise, especially considering that scanning large documents is one of your printing needs, and a functional feeder is crucial for this. I want to help you resolve this situation, so I’ll direct you to some resources designed to make that happen.
First, I recommend you follow a guide on our support site to document feeders that pull through too many pages at once or fail to pick up any paper at all. Find that guide here:
- support.hp.com/us-en/document/ish_3833686-1493864-16
If the problem persists, I recommend that you contact us directly at +1 800-474-6836 so we can help you assess what’s happening and find the best course of action. To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies – and that warranty extends to two years with an HP+ account – so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
Disappointing HP Printer!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am not happy with this printer. It did not come with a manual, just tiny instructions on the printer, hard to read. The printer is not intuitive at all. I am still trying to figure out how to get it to do the simplest things. I used to love HP printers, but this one makes me change my mind!
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry you’ve had such a frustrating start to owning your printer. I can wholly understand why inadequate instructional materials and confusing functionality would quickly become exasperating. I want to help you get the most from the device, so I’ll offer what I hope are some helpful resources and suggestions.
First, to learn more about your printer and all its features, or for help solving problems, you can access user manuals, how-to documents, software updates and troubleshooting guides here:
- support.hp.com/us-en/product/model/2100402074
You can also visit a page on our support site that has diagnostic tools for various tasks and issues, including cartridge installation, print quality and connectivity. There you’ll also find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
If you need further assistance with anything, I suggest you contact us directly so we can help you assess what’s happening and find a solution. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
Keith
HP Care
hp.com/support
Bad printer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It never would print colors properly. HP printers are well designed but their ink refills expensive Took it back
No, I would not recommend this to a friendApp issues
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Connection issues with app. Having to be linked up to the printer network vs just my own Wi-Fi
I would recommend this to a friendBrand response from HP Team
Posted .Hi, Faith.
I’m sorry that your printer has run into problems with connectivity and the HP Smart App. I want to help you get the device connected properly, so I’ll provide a resource aimed at making that happen.
I recommend that you contact us directly so we can help you assess what’s happening and find the best course of action. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
Keith
HP Care
hp.com/support
CPA
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We purchased this printer as we had several ink cartridges in our stock from our old printer that would work in this printer. This printer only lasted 3 weeks. The 3 months of instant ink ran out in less than 3 weeks. We needed a printer as we were working on urgent issues so we had to buy another one. I would not recommend.
No, I would not recommend this to a friendDont buy hp printers
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This machine is so ridiculous when it comes to just simple printing. You have to download 2 apps and if you want 6 months of hp ink you have ti commit to buying hp ink for the life of the printer. I never was able to print anything because the apps were not working on my phone or computer. So i brought it back and bought a Canon. Hp used to be great. Now, not so much
No, I would not recommend this to a friendHP with Apple is not suggested
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pain to get loaded and printing. May need to swap, cant get it to print color. Fir the cost, not very impressed.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry you encountered compatibility issues with your printer and your Apple device or devices during setup, and that the machine has not printed in color. I can certainly see why these would make for a poor start to ownership. I want to help you navigate these problems, so I’ll provide some resources aimed at reaching that end.
First, I recommend you look through these troubleshooting guides specific to Mac OS and iOS that you can find on our support site related to setup and connectivity.
Printer not found by software of device during setup (Mac OS and iOS):
- support.hp.com/us-en/document/ish_1738997-1676497-16
Printer offline or not responding:
- support.hp.com/us-en/document/ish_2026537-1681507-16
Next, I suggest you follow the steps listed in a guide on our support site to improving print quality. Issues covered include color or black ink not printing properly – or at all. Find that guide here:
- support.hp.com/us-en/document/ish_4804440-4201223-16
If any problem persists, I suggest you contact us directly so we can help you assess what’s happening and find the proper course of action. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies – and that warranty extends to two years with an HP+ account – so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support