Customer Ratings & Reviews

Hi, Kay.

I’m sorry to learn that you’ve run into trouble with your printer. I can’t tell from your review what’s gone wrong, but I can wholly understand why encountering difficulty but not getting the support you need would be quite unsettling. I want to help you out of this dilemma, so I’ll suggest some resources aimed at making that happen.

I recommend that you contact us directly so we can help you assess what’s happening and find the proper course of action. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help

I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies – and that warranty extends to two years with an HP+ account – so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty

Keith
HP Care
hp.com/support

Hi, John.

I’m sorry you’ve had a disappointing start with your printer. I can certainly understand why not finding the auto-duplex feature you expected and encountering compatibility issues with your operating system would be a discouraging combination. I want to help you remedy the problems you can here, so I’ll suggest some resources aimed at making that happen.

First, I recommend you follow a guide on our support site to printer compatibility with Mac OS. It covers several software and support options for printing with Mac OS on HP devices. Find that guide here:
- support.hp.com/us-en/document/ish_2635044-2489772-16

You might also get useful information from these other Mac OS and iOS guides regarding connectivity and other printing issues:

Printer offline or not responding:
- support.hp.com/us-en/document/ish_2026537-1681507-16

Problems printing via iPhone and iOS:
- support.hp.com/us-en/document/ish_1946968-1947068-16

If you need further assistance, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess what’s happening and find the best course of action. To expedite the process, I recommend gathering the following information before the call:

- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)

Keith
HP Care
hp.com/support

Hi, Kimberly.

I’m sorry that you encountered so much difficulty with your printer. Even more so, it's awful to hear about the experience you had when reaching out to support. Unfortunately, support feedback of that nature is often linked to fraudulent companies or individuals.

There is no charge for standard support during your one-year warranty period (which extends to two years with an HP+ account), and assistance should come before any other suggestions. In case you need to, you can double-check the warranty status of your printer here:
- support.hp.com/checkwarranty

We know that fraudulent companies and individuals find their way to people by many means, and often they appear totally legitimate. On our support site we have a section that contains information on how to protect yourself from scams, and what to do if you’ve been the victim of one. Visit that page here:
- support.hp.com/us-en/document/c05404707

If you need help at any point, we're always here for support. Please contact us directly so we can help you assess what’s happening and find the proper course of action. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help

Keith
HP Care
hp.com/support

Hi there.

I’m sorry to hear that you’ve encountered difficulty setting up your printer and getting it to work like it should. I can’t tell from your brief review whether you were able to complete the setup process, but I’ll nonetheless provide some resources aimed at helping you get the device working to your satisfaction.

If you still need to complete setup and installation, you can access a tutorial specific to your printer on our support site. Regardless, on the same page as the tutorial, you can find user manuals, how-to documents, software updates and troubleshooting guides. Find those materials here:
- support.hp.com/us-en/product/model/2100402074

You can also visit a page on our support site that has diagnostic tools for various tasks and issues, including setup and connectivity difficulties as well as cartridge installation and print quality. There you can find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. You can find the page here:
- support.hp.com/us-en/topic/diagnostics

If you need further assistance with setup, connectivity or anything else, I suggest you contact us directly so we can help you reach a resolution. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help

Keith
HP Care
hp.com/support

Hi there.

I’m sorry you’ve had such a difficult time with your printer’s software. Your review is brief, but your frustration is wholly understandable. I want to help you have a better experience, so I’ll suggest some resources that I hope will serve that end.

First, I recommend that you follow a guide on our support site to installing and using the HP Smart App, especially the FAQ portion, which covers common questions as well as difficulties users have encountered. Find that guide here:
- support.hp.com/us-en/document/ish_1716406-1413451-16

Also, updating the firmware can often help improve various types of printer performance. You can find out how to do that here:
- support.hp.com/us-en/document/ish_1776648-1643972-16

If software performance does not adequately improve, I hope you’ll contact us directly at +1 800-474-6836 so we can help you assess what’s happening and find the best course of action. To expedite the process, I recommend gathering the following information before the call:

- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)

Keith
HP Care
hp.com/support

Hi, Jim.

I’m sorry to learn that your printer was so difficult to set up, and that it’s unexpectedly loud. I can understand why that would be a frustrating start to owning a new device. I want to help you have a better experience with the printer from here forward, so I’ll direct you to some resources aimed at meeting that goal.

First, to learn more about your printer and all its features, or for help solving problems, you can access user manuals, how-to documents, troubleshooting guides and software updates here:
- support.hp.com/us-en/product/model/2100402074

You can also visit a page on our support site that has diagnostic tools for various tasks and issues, including print quality, operating-system compatibility and connectivity. There you can find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. You can find the page here:
- support.hp.com/us-en/topic/diagnostics

If you need further assistance with anything – including input on how to mitigate the noise the printer is making – I suggest you contact us directly so we can help you assess what’s happening and find the proper course of action. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help

Keith
HP Care
hp.com/support

Hi, Connie.

I’m sorry your printer is not working. I can wholly understand your frustration, considering an ink cartridge or the mechanism that holds the cartridges became stuck, and the retailer won’t exchange the item. I want to help you out of this dilemma, so I’ll suggest some resources aimed at making that happen.

I recommend that you contact us directly so we can help you assess what’s happening and find the best course of action. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help

I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies – and that warranty extends to two years with an HP+ account – so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty

Keith
HP Care
hp.com/support