Customer Ratings & Reviews
- Model:
- ENVY Inspire 7955e/1W2Y8A#B1H
- SKU:
- 11006146
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
to a friend
Don't waste your money - just like every other HP
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.You spend the extra money thinking you can avoid some of the typical problems you have with HP printers but end up just having an expensive printer that can never connect despite HPs app saying you're connected.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi Garrett,
I’m sorry that you are having connectivity issues with your printer. It’s easy to see why that would add up to a frustrating start to ownership. I want to help you remedy these problems. I hope the resources listed below make that happen.
First, I recommend you visit a page on our support site that has diagnostic tools for various issues, including setup and connectivity. You can find that page here:
- support.hp.com/us-en/topic/diagnostics
Next, I suggest that you to try our troubleshooting guides, how-to documents, user manuals and software updates. You can find it here:
- support.hp.com/us-en/product/hp-envy-inspire-7900e-series/2100385902/model/2100402074
If any problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess what’s happening and find the best course of action. To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Agata
HP Care
hp.com/support
Perfect addition printer
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got for office/personal use. Havent used just yet but HP is always a great product!
I would recommend this to a friendDO NOT BUY!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the worst printer HP has ever made. It MUST be connected to the internet to work. The software that must be used to connect it to the internet does not recognize the printer and so the printer cannot be configured. Completely unusable. Returning!
No, I would not recommend this to a friendPrinter
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.prints slow and ink does not last long prints about 100 sheets
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry that your printer has rendered prints slowly, and that the device has used ink more rapidly than you’d anticipated. It’s easy to understand why these would create a disappointing start to ownership. I want to help you get the machine performing to your satisfaction. I hope the resources below make that happen.
First, I recommend that you follow a guide on our support site that covers improving print speed; it contains sections on Windows as well as Mac OS. Find that guide here:
- support.hp.com/us-en/document/ish_2817150-2408088-16
Regarding ink use, the XL cartridges designed for your printer have estimated yields of 415 to 600 pages, while the regular size cartridges are expected to produce 165 to 200 pages. How cartridges perform in your own printer varies according to numerous factors, including resolution, how dry the air is and how absorbent the paper is.
If you’d like further input on this – and if you need further assistance with print speed – I suggest you contact us directly so we can help you assess what’s happening and find a solution. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
Keith
HP Care
hp.com/support
Na
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Na nothing else to say. Bbbbbbbnbbbnbbnnnnnnnnnnnn
I would recommend this to a friendOnly Prints from phones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its a really good printer if you only print from a phone, BUT is useless for Windows 10 HP laptop printing...it doesn't print. HP says its a problem with the Windows 10 print spooler. Don't buy if you need to print from a laptop.
No, I would not recommend this to a friendWorst printer Ever - don't buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the worst printer I have ever purchased. It does not work. Worked for the first two weeks and stopped working. We are in school and cannot print anything. Meanwhile, we are two weeks past the return period. This is a total waste of money and so frustrating.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry that your printer stopped working. I can wholly understand why this would be a shock after only two weeks of ownership – and considering that the retailer’s return period has ended. I want to help you resolve the situation, so I’ll provide a resource I hope will make that happen.
I can’t tell from your review what issue the printer faces or why it stopped working. I recommend that you contact us directly so we can help you assess what’s happening and determine the best course of action. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
Keith
HP Care
hp.com/support
Nope
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Slow- loud- burns through ink Looks aren’t everything
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Brittany.
I’m sorry that your printer has performed poorly for you. I can wholly understand why slow and noisy printing alongside rapid ink use would be a frustrating combination. I want to help you remedy the print speed and noise issues and troubleshoot the ink consumption situation. I hope the resources below serve that end.
First, I recommend that you follow a guide on our support site that covers improving print speed; it contains (among other things) instructions on updating firmware, which can help improve print speed and other performance. Find that guide here:
- support.hp.com/us-en/document/ish_2817150-2408088-16
Next, I can’t say for certain what happened with the ink supply in your case, but some printers come with what are known as setup cartridges, which have a lower capacity than regular or XL cartridges, and less still than ones in our Instant Ink program. If you’ve gone through only the cartridges that came with the printer, this could explain what you’re seeing.
However, if you’ve installed replacement cartridges, the XL cartridges designed for your printer have estimated yields of 415 to 600 pages, while the regular size cartridges are expected to produce 165 to 200 pages. How cartridges perform in your own printer varies according to numerous factors, including resolution, how dry the air is and how absorbent the paper is.
Regardless, if any problem persists – and for input on what might be causing the excessive noise – I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find the best course of action. To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
The worthless 7955e
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is my 2nd 7955e in one week. They do not want to print, making them rather worthless! These models need to be recalled! The 7855 Envy (previous model) didn't have any of these problems.
No, I would not recommend this to a friendPrinter
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product, I recommend it to everyone. Still works great after 2 years
I would recommend this to a friendExpensive INK
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It works well, it goes through alot of ink amd the ink is VERY expensive!! Going with ink well printer next. Cost of ink is far less and you get alot more copies
No, I would not recommend this to a friendMr J in Mt Vernon
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First printer had a plastic cord tangled around the printer mechanism so it displayed a "blockage" message on screen. Replacement printer would not print due to connection issues, We must now wait 2 weeks for Geek Squad to come and make it work. Not a happy camper!
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry that you’ve encountered difficulty and delay with your printer purchase. Getting a flawed unit is bad enough, but I’m sure that the setup problem with the replacement is exasperating indeed. I want to help you out of this dilemma, so I’ll provide some resources and information I hope will reach that end.
First, I recommend you visit a page on our support site that has diagnostic tools for various issues, including setup and wireless connectivity difficulties. You can find that page here:
- support.hp.com/us-en/topic/diagnostics
For more help with difficulties, you can access a setup and connectivity tutorial as well as troubleshooting guides and user manuals specific to your printer here:
- support.hp.com/us-en/product/model/2100402074
If you need further assistance, I hope you’ll contact us directly so we can help you assess what’s going on and find a solution. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
Keith
HP Care
hp.com/support
the big printer that couldn't
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.well I am sure its great, if it would ever set up.
I would recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that your printer has not completed the process of setup and connection. Your review is brief, but your predicament is easy to understand. I want to help you get the printer installed and working properly, so I’ll offer some resources and information I hope will reach that end.
First, if you’ve not done so already, I recommend that you follow a setup tutorial specific to your printer you can find on our support site. On the same page, you can also access user manuals, troubleshooting guides, how-to documents and software updates. Do that by following this link:
- support.hp.com/us-en/product/model/2100402074
You can also visit a page on our support site that has diagnostic tools for various tasks and issues, including setup and connectivity. You can find the page here:
- support.hp.com/us-en/topic/diagnostics
If you need further assistance with setup or anything else, I suggest you contact us directly so we can help you assess what’s happening and find a solution. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
Keith
HP Care
hp.com/support
My last HP
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've bought HPs for years and had such good experiences. This is many last HP. Cheap, complicated set up instructions. The ink cartridges are so tiny that this machine will cost our business a fortune. I will be buying a different machine and tossing this one.
No, I would not recommend this to a friendSucks
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The biggest headache. Extremely difficult to connect, sometimes it works and then other times it stops working. Not reliable. Do not waste your money
No, I would not recommend this to a friendWould use another printer.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's hard to get the fax set up.dI have tried numerous times, but the fax kicks in before I answer the phone.
No, I would not recommend this to a friendCopier
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Copier works great. Great customer service. Quick installation.
I would recommend this to a friendDon’t buy
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Makes you pay to print so many pages. Honestly would not purchase ever again
No, I would not recommend this to a friendPoor printer
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy. Super slow, runs out of ink after 8 to 10 small pictures and the black on the pictures eyes, etc. Come out flat black while the rest are glossy. Really creapy, demon like. I regret buying it, its supposed to be for pictures
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry you’ve had a bad start with your printer. I can certainly understand why slow print speed, rapid ink use and poor print quality would be a frustrating combination. I want to help you remedy these issues, so I’ll suggest some resources aimed at making that happen.
First, I recommend that you follow a guide on our support site that covers improving print speed; it contains (among other things) instructions on updating firmware, which can help improve print speed and other performance. Find that guide here:
- support.hp.com/us-en/document/ish_2817150-2408088-16
Next, I can’t say for certain what happened with the ink supply in your case, but some printers come with what are known as setup cartridges, which have a lower capacity than regular or XL cartridges, and less still than ones in our Instant Ink program. If you’re still using the cartridges that came with the printer, this could explain what you’re seeing.
However, if you’ve installed replacement cartridges, the XL cartridges designed for your printer have estimated yields of 415 to 600 pages, while the regular size cartridges are expected to produce 165 to 200 pages. Keep in mind that photos use more ink than text and other prints. Also, how cartridges perform in your own printer varies according to numerous factors, including how dry the air is and how absorbent the paper is.
Finally, I can’t tell from your review what’s causing the print-quality issue you describe. For more input on that – and if you need further assistance with the other issues – I suggest you contact us directly so we can help you assess what’s happening and find a solution. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
Keith
HP Care
hp.com/support
HP Envy Inspire 7955e wireless All-in-one printer
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.this printer is not working right, when I send a document to print all the words are faded. I checked the ink level and its half full and I still cannot print anything.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry your printer has produced prints of poor quality. Your frustration is easy to understand, considering the device has rendered faded text despite having adequate ink in the cartridges. I want to help you remedy this problem. I hope the resources listed below serve that end.
First, I recommend following the steps listed in a guide on our support site to improving print quality. Issues covered include faded or streaked prints, color or black ink not printing properly or at all, and blurred or fuzzy text. Find that guide here:
- support.hp.com/us-en/document/ish_4804440-4201223-16
If the problem persists, I suggest that you contact us directly again so we can help you assess what’s happening and find the proper course of action. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
Keith
HP Care
hp.com/support