Customer Ratings & Reviews

Great product and easy to use and understand, highly recommend

No problem with best buy , great place to shop at, very clean store

Evan did a wonderful job tracking down a printer for me.

I have a hard time keeping it connected to my PC and Laptop. We have to disconnect and connect every time we need to print something since it shows offline. Internet connection is strong which does not give me any problems with other electronics but Printer it's complicated to use. Also, have issues using the scanner as it says there's no printer near by.

Scan feature does not stay connected to computer. You need to install everytime you want to use it!

Do not buy this if you have Spectrum. Spectrum's router won't work with this and you won't be able to print. You can only if you buy a more exensive router. I tried for 3 days to get this to print. Finally an HP tech said "Do you have Spectrum". I said why? He told me this printer won't work with Spectrum's router.

I really do not like this printer. The print quality is ok, but it jams a lot, or says that it has a paper jam even when it does not. I have to feed one sheet of photo paper at a time. When you re-load any paper into the paper tray, it makes lots of sounds and takes much longer than it should for you to be able to actually print with the paper that you loaded. This printer is fairly new but I will be getting something else soon.

great printer and scanner easy to use for home office

A very nice printer indeed. It's done a decent job for me in every respect. The black ink cartridge resisted making a companionship with the printer but after a big shakedown itseems to have taken a hold.

The printer works. Set-up has been a nightmare. I tried using the "app" and ended up having to cancel a credit card because a bunch of unrequested charges showed up on my account. Set-up wouldn't finish. I ended up using the computer, and it was much smoother. The scanner worked twice then quit. Now I'm having to start from scratch. Only bad HP experience I've had.

I’d like to write a review on this printer, but it hasn’t come yet. I ordered it yesterday and paid for same day shipping; it didn’t come! I talked to at least 4 people and one said it will get here when it gets here, and another said it will be here today. Online says there’s one at my Best Buy store. Usually get oodles of updates on orders, crickets right now!

This is the worst printer I have ever owned. It lasted about a month then it would print 2 pages clear and the rest of them would hardly print at all. I used up more ink and paper cleaning the heads and printing test pages than it actually printed documents. Called HP for a refund and they don't give you your money back. After dealing with their customer service. I am done with HP products all together. Horrible product! Horrible customer service! Never again!

absolutly terrible subscription machine you MUST pay monthly or you can't use it not even to make copies WILL NOT ever buy again

This is literally the worst printer I have ever bought. It turns off after 2 hours and you cannot change it, it is preset. It takes itself offline after it turns itself off for x number of hours and simply turning it back on does NO good. You have to unplug it and plug it back in and then go and turn wireless back on (and yes it is close to wireless router, about 10 feet) I am not even going to take it back, I am going to throw in away so no one else is cursed with it.

Worked ok for a while, and then it just stopped printing anything clearly, and now it just prints blank paper. Takes a long time to turn on and get started up. Feels very outdated and not worth the money

This printer didn't work right out of the box. It didn’t print any cyan color at all and the magenta and the yellow printed pale and the color was weak. After each of 7 alignment and cleaning attempts, the printer displayed an alignment failed message. The icons on the screen attacked to the printer are so small that the only way to launch the alignment and or cleaning is from the app.

I've had to call the Geek Squad for help in re-establishing connection to my laptop twice and am ready to call again for help with the same problem. Have owned this new printer only since June 30, 2023. Have owned other HP printers which gave me no trouble for a very long time.

Extremely loud, makes a bunch of unnecessary noise. Quiet mode is a joke. Paper gets jammed every time I print. This thing has been nothing but problems

Took it out, set it up and did all the online account setup stuff only to have it not be able to recognize the ink cartridges that came with it (yes I took the tape off and installed correctly). Returning it tomorrow.

A few weeks after purchase, the printer failed to work and could not be repaired by The Geek Squad. I returned it and bought another HP printer at more than twice the price.