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Customer Ratings & Reviews

Your price for this item is $295.00

Customer reviews

Rating 4.4 out of 5 stars with 3030 reviews

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    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

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    Rating 4.4 out of 5 stars

87%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 130 Showing 2,581-2,600 of 3,030 reviews
  • Rated 5 out of 5 stars

    Printer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great printer/scanner. Does everything we were told and more.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    HP Envy Printer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works for us. Not fast at all, but we don't print a lot antmore.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not that great!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The quality is ok. My broken Officejet was way better over 10yr.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    POOR excuse for a printer.

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Whatever you do, DO NOT TAKE THE BAIT and enroll in the Instant Ink Program which HP pushes as soon as you bring this item home. Despite hours of time on the phone with what HP considers tech support, the printer allegedly never managed to communicate with HP. So, we never got replacement ink. Somehow though, HP was able to FREEZE the printer in its tracks and despite using new ink purchased at a store, the printer will not work at all, not even to copy documents. Meanwhile, Best Buy says it could only be returned in the first two weeks so we cannot return a completely nonfunctioning printer for which we paid over $280.00. Disgusted with Best Buy and HP.

    No, I would not recommend this to a friend
    • Brand response from HP Team
      Posted .

      Hi there.

      I’m sorry to hear that you’ve had a negative experience with Instant Ink. I can certainly understand your exasperation, especially considering you were unable to use your printer after installing cartridges you’d bought at a retailer. I want to help you understand what’s happened and remedy the problem. I hope the resources and information provided below guide you to that end.

      First, as you probably already know, Instant Ink is a printing plan in which you identify the number of pages you’d like to print each month, and replacement cartridges are shipped as needed based on usage. I’m sorry your printer did not adequately communicate its status and you did not receive the ink you needed. Unfortunately, if your printer is enrolled in Instant Ink, other cartridges will not work while that enrollment is active.

      I recommend that you contact us directly so we can help you assess what’s happening and find a solution. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
      - hp.com/plus-help

      I hope this helps and, again, our sincerest apologies.

      Keith
      HP Care
      hp.com/support HP

  • Rated 2 out of 5 stars

    HP Instant Ink Bad for user bad for Earth

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Printer works well, the HP app works well. I had a trial of HP Instant ink and used if for about 6 months but wasn’t printing often enough to justify the monthly subscription (although it was cheep). Once my subscription ended all the ink I had stored (4 cartridges) were disabled. HP actually made me throw away 4 good ink cartridges (waste of money, bad for Earth) because I canceled the subscription.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Printer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent printer that has all the features anyone would ever want !

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Home office

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great printer and it meets my needs for my home office.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Printer for Home Office

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good quality and performance. Service and delivery were great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    none

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Big improvement what with document feeder and large paper capacity

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    An Enviable HP Printer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent printer. We really enjoy the HP Smart app!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth the money

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this printer so far. Much better than the envy 5500.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Poor Color

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the color printing is not very good. tried several items always the same. Does not look like the original picture.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Not worth the money

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Printer is just ok, the print quality is ok. My main issue is how quickly the ink runs out, Not worth the money paid.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    unresolved error indication.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Twenty days after purchase, I still get an error notice that the printer is out of paper, although there is paper in the tray. I have had the Geek Squad come out to try to correct this problem with no success.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Angering

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like HP but not this one doesn't the job hard to manage. and the paper Trate is limited.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Envy 7955e

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Horrible printer. Scanning is almost impossible and print quality is poor

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Best Printer HP currently sells

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Printer I have had in couple of years. I would recommend highly

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Crazy Printer

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product would break down constantly. Until it just kept jamming. Only had it 1 year and a half.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Good printer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice printer for the price. Did have some problems with set up. Colors are good and not to noisy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great Printer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this printer does all I had hoped it would do and more

    I would recommend this to a friend