Customer Ratings & Reviews

What a dud. This was my worst printer experience ever and I have had some bad printers. Spent hours trying to get it to work and no go. HP says I have to return it so I hope best buy doesn't give me a hard time. What an incredible waste of my time buying this printer.

The ink is not working properly. I will be returning the printer.

Great product. Great price and well worth it. Best Buy has the best around. Be a total tech member well worth it. …………………… app is great and so is the help.

had an HP all in one for 8 years and the head went bad, went right back to the next level HP and not disappointed at all. Very easy to s/u less than 5 min.

Stupidly complicated to set up. Spent hours on phone with HP. What happened to the plug and play concept?

I have used HP printers for decades and was always a fan. But this printer is a huge disappointment! It is extremely slow when printing and it drinks ink. The standard HP64 color cartridge will only print 5 and a half pages of photos!! At $36. that makes each page $6. to print. And it was not a cheap printer. Going to the "tri-color" cartridges may sell ink, but it was a huge mistake. It also does not play nice with Windows 11. I will not be buying another HP. I would NOT recommend this printer.

I've RMA'd this printer two times in the three years since I've purchased it. Once using a Best Buy warranty, then through HP+. The first RMA was due to the scanner dying on me. The second RMA was due to banding issues on printouts. I tried multiple Instant Ink cartridges and that didn't resolve the issue. Unfortunately HP isn't producing quality consumer printers like it once did. I hear complaints frequently about the quality of consumer printers, particularly when it comes to the Instant Ink, cartridge razor shaving model. In retrospect I should have spent a little extra and bought a Brother laserjet. I'll likely do this if the RMA (still waiting for it) comes back and breaks. The only plus side to this adventure is that the support through HP and Best Buy was solid. Now if I could get that quality into a functional consumer printer.

Disappointed in this printer. I’ve always been an HP user but this one would constantly disconnect and I’d have to go and manually reconnect. It also gave me issues with printing from my iPhone. So I returned it.

Unable to use printer until a "double agent" is available to help with connection to my chrombook . Unable to schedule an appointment due to lack of staff at store.

Prints slow. Has wifi and usb but it decides which one to use. Not me. Always in color even though I set to black and white. Have to change each printing.

Its advertised as being an All-In-One printer (i.e copy, scan, fax, print). It doesn't fax. At all. But its going to useful for what i need it for except fax.

Cheap made. It just feels flimsy. When I pulled the paper drawer out it felt as if it was going to skip out of the guides. Ease of set-up depends on the computer. Despite what HP claims, Smartprint does not work on every system. It does not work on mine (HP Windows 11 laptop). I spent a couple of hours with an HP tech. Neither of us could get the printer to connect wirelessly. I took it back the next day

Tough to work if you’re a neophyte. Minimal instructions included.

Nice printer, scanner difficult to connect to computers or phones. Free 6 months of ink is convoluted plan and a waste of time

Nice printer but setting it up to print was difficult. Also not easy to print from my mobile android phone very easily.

A great printer that comes with an easy setup. Now my wife and I have the same printer and refill program, Makes life easier.

Bought this printer in July 2023, worked fine for a few months. Multiple issues, it says I am out of paper when I am not. The print is streaking even thought I cleaned the heads. It also says I am not connected to the printer, even though I am hard wired to my PC

Good printer. But the wireless connection is nearly impossible to be consistent. Always dropping the connection.

IT WAS SO EASY TO SET UP....SO EASY TO COPY DOCUMENTS ETC......I'M enjoying working with my HP7955e printer........

Issues with it staying connected to the network, but otherwise print function is great