Customer Ratings & Reviews
- Model:
- ENVY Inspire 7955e/1W2Y8A#B1H
- SKU:
- 11865082
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
to a friend
Terrible Printer
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First off, the HP monthly free ink is a total scam. HP only sent the original ink the very 1st month, and never once sent ink again. Its a total scam. But now to the printer. After 2 months this printer would not print any ink to the pages. I had to go out and buy ink at Best buy of all places, and that didnt work after changing the ink. Its been an awful printer, and now it just sits and collects dust since it only had a 60 day warranty on it. Im a best buy service member for $179.99 annually so im going to take it in this month to Best Buy. But please everyone, stay far far away from this printer, and HP printers.
No, I would not recommend this to a friendLess Than I Expected
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ink is already running out. Document receiving tray does not come out far enough.
No, I would not recommend this to a friendDO NOT BUY!!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Complete Junk!! Would not print blue tried 3 different ink cartridges and spent over 2 hours on the phone with hp could not get it to work. hp agree to sent a replacement printer it was going to take 15 day. After I got upset they we kind enough to offer to send a print out sooner, as long as I paid the shipping. After telling them they are out of their mind a replacement printer was at my door the the next day. Now printer number two same as the first would not print blue still, again 3 different ink cartridges and a call to hp after an hour on the phone I said I am done. Best Buy is getting the first printer back and I’m sent your replacement printer back. I have always had hp printers and been happy, not anymore product sucks and service is even worse.
No, I would not recommend this to a friendAdequate
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There is nothing special about this printer. It has adequate performance
I would recommend this to a friendHP Printer Envy Inspire
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The tray doesn't hold very much paper and the scanner tends to act up quite a lot.
No, I would not recommend this to a friendEnjoying my new printer
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I found this printer to be very quiet and very easy to use
I would recommend this to a friendIncredibly frustrating for a home printer.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's unbelievable how HP has managed to mess up printing so much. Unless you're printing once a week, it takes an hour of troubleshooting to get the printer back recognized on the network. If you take the printer off the subscription service, it takes an immense amount of work to get all the features working again. I needed to do hours of research to get scanning back. Also it loves randomly shredding paper. Owned two HP printers before this and never had that issue. This unfortunately is my last HP printer and likely last HP product.
No, I would not recommend this to a friendComplicated printer. Do not recommend.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very difficult to connect to my home network. Continues to give error msg that printer needs paper, yet prints anyway since printer has plenty of paper. Salesperson very lacking in knowledge about printer.
No, I would not recommend this to a friendComputer was salesman favorite; may have a lemon.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this printer on Dec. 1, 2021. Someone from Geek Squad came to install it on Dec. 10. On Dec. 29, it quit printing. A Geek Squad representative helped me through the computer, updating some features and having me install two new cartridges. By Jan. 1, and after printing probably less than 5 pages, it was only printing in black and blue. Today, Jan. 10, it's only printing in black. Had computer waiting for help over 3 hours Saturday before I turned it off. Waited about 1-1/2 hours on phone for someone; I was supposedly next in line and would only need to wait 8 minutes. Tomorrow I shall try again to get help.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to learn that you’ve had such a difficult experience with your printer so far. It’s no surprise that you’re exasperated, considering the device has failed to print properly in color and you’ve waited so long to get support without success. I want to help you resolve this problem, so I’ll provide a resource that I hope will get you the help you need.
I can’t tell from your review what means you used to contact HP, but I’ll point out that HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies – and that warranty extends to two years with an HP+ account – so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
Terrible scanner feature
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible purchase. The printer and copier work just fine. I had terrible issues with the scanner. Most of the time it would not recognize the paperwork in the document feeder and would try to scan the flat screen which scanned blank. Also would pull multiple papers at a time through the document feeder. I've had other HP printers that were awesome but this one is a lemon.,
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry that you’ve run into such difficulty with the scan feature on your printer. I can wholly understand your frustration, considering you’ve endured unreliable and inconsistent performance when scanning with the document feeder. I want to help you resolve this issue, so I’ll provide some resources aimed at making that happen.
First, I recommend you follow the steps in a guide on our support site to document feeders that fail to pick up paper or pull through too many pages at once. Find that guide here:
- support.hp.com/us-en/document/c01728503
You might also gain useful information from a guide to scanning with HP printers you’ll find on our support site. It includes instructions for various desktop and mobile operating systems as well as an FAQ section. Find that here:
- support.hp.com/us-en/document/ish_2275901-2074064-16
If the problem persists, I suggest you contact us directly so we can help you assess what’s happening and find the best course of action. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
Keith
HP Care
hp.com/support
Ok printer
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The images sometimes have lines after like 3 months.
No, I would not recommend this to a friendIts ok
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ita a good printer...too bad it uses ink really fast.
I would recommend this to a friendIT GET THE JOB DONE
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.LOVE MY PAPER WORK VERY GOOD PRINTER , MY HUSBAND IS VERY HAPPY WITH THE PRINTER
I would recommend this to a friendPrinter
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.works like a charm with a great price. The storm person was also very helpful.
I would recommend this to a friendAllInOneTheySaid
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I thght I purchased an ALL IN ONE that can send and receive fax :-(
No, I would not recommend this to a friendOFFLINE OFFLINE always OFFLINE
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.OFFLINE issues, always offline issues. When the HP Smart app works and shows the Printer online, it works great. But when the printer is offiline, you definitely will have those OFFLINE issues. Couple of times i had a time deadline to print out my documents, and HP failed me with the always OFFLINE issue. Currently looking at Canons and Brother printers... I dont know why HP sucks so bad now
No, I would not recommend this to a friendpaper jams and can't be repaired
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked well for a few months and now paper jams after an ink cartridge replacement. HP wants $ to help.
No, I would not recommend this to a friendWorst HP and Instant Ink Printer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This printer worked great until I installed an instant ink cartridge last week. I spent over 10 hours speaking with the Instant Ink department and HP. The Supervisor Viv of Instant Ink who had no idea how to help a customer solve a problem. She didn’t even know what an IP address was. During discussing a problem with the supervisor Viv she quietly hung up on me. Now because of the problem this printer does not work at all. Tech Service from HP did their checks with no problem, but leading to the Instant Ink issue. I need HP Help immediately or I will submit to BBB tomorrow.
No, I would not recommend this to a friendUses way to much ink
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I make calendars and bookmarks. Bought this one and it only printed half a calendar before it ran out of ink. Tried the xl cartridge and idraft printing and it only printed 1 calendar (28 p pages before it ran out, wish i could return it but its over the date.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Shar.
I’m sorry that your printer has used ink more rapidly than you’d anticipated. I can wholly see why that would be exasperating, considering you bought the printer to make calendars and bookmarks. I want to help you understand what’s happening and remedy the problem if one exists, so I’ll provide some information and resources toward that end.
First, I’ll point out that the XL cartridges designed for your printer have estimated yields of 415 to 600 pages, while the regular size cartridges are expected to produce 165 to 200 pages. That said, how cartridges perform in your own printer varies according to numerous factors, including resolution, how dry the air is and how absorbent the paper is. I imagine you’re working with images of very high resolution for the calendars and bookmarks.
Without knowing more about the resolution, colors and paper type, I can’t tell what an approximate page yield should be for the uses you cite. I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a way to improve page yield if one exists. To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Envy Printer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not need this printer because my old printer started working again.
I would recommend this to a friend