Customer Ratings & Reviews
- Model:
- ENVY Inspire 7955e/1W2Y8A#B1H
- SKU:
- 11865082
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
to a friend
Some Good, Some Bad
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I replaced an older HP model that finally broke with this model. I think some features regressed. The touch screen is more difficult to navigate, and I cannot scan to a thumb drive. Otherwise it is acceptable. I signed up for the ink program which extended my warranty and is saving me on ink costs.
I would recommend this to a friendPiece of Garbage
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First one I purchased arrived defective. Kept getting an error message so I exchanged it for another. Second one I was able to set up, but the scanner tray wouldn't grab my documents. It kept jamming, even with 3 pages! Very disappointed HP would make such a piece of junk! My observations: - internal mechanisms are all plastic. Definitely planned obsolescence. - HP pushing their monthly ink package. Does not make economical sense for the home user. Avoid. - Cannot set up printer or troubleshoot without downloading the app and managing through your phone. No advantage other than to cause frustration when phone and printer stop communicating and you're stuck with the spinning wheel and have to restart multiple times before it works. - Printer prints paper or pictures and tray stop doesn't automatically open like other Envy printers so prints fall to floor. - Price. For $269.99 I expected at the very least, a printer to function properly. DO BETTER HP!!! Look elsewhere at another brand.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that you’ve encountered such difficulty with your printer purchase. The frustration you express comes as no surprise, considering you returned a faulty unit and then experienced paper-feed and software problems with the replacement. If you’ve not returned the second printer, I want to help you remedy the issues you face, so I hope you’ll use the resources below to make that happen.
First, I recommend you follow the steps in this guide to document feeders that pull through too many pages at once or fail to pick up paper at all:
- support.hp.com/us-en/document/c01728503
You might also gain useful information from guide on our support site to installing and using the HP Smart App, especially the FAQ portion, which covers common questions as well as difficulties users have encountered. Choose the link to whichever document matches your operating system:
- Windows 10: support.hp.com/us-en/document/c04675142
- Mac OS: support.hp.com/us-en/document/c06188214
- Android and iOS: support.hp.com/us-en/document/c03561640
If any problem persists, I suggest you contact us directly so we can help you assess the situation and find the best course of action. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
Keith
HP Care
hp.com/support
Just ok
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Average printer. Does what I need and color is nice. Seems to blow through ink though. Can also be quite picky about the paper setting for example thicker paper vs regular print paper.0
I would recommend this to a friendPerfect
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to set up. Easy to use. Works like a dream. Good solid machine.
I would recommend this to a friendNot my fav
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not the best, ink runs out pretty quick not my fav.
No, I would not recommend this to a friend. Don’t bother this printer is terrible
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So this review went from reviewing a terrible printer to a terrible website or app and a terrible printer thank you very much Best Buy for wasting my time. I’ve never done one of your reviews and I did a detailed description on this and all the way down till everything out as I should on this page I clicked on the terms and conditions and when I clicked back my review was gone Form just reset. Imagine how many stars you’re getting Best Buy. That’s for this printer? This printer is made incredibly cheap is the only way I can describe it it functions sounds and feels like it was just put together from what HP had left in a lab and from 1989. Don’t even bother with it there’s a reason is the only one left on the shelf and it is way over price for that kind of headache .
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Adam.
I’m sorry to learn that you’re so profoundly dissatisfied with your printer. I can’t tell from your review what specific roadblocks or difficulties you’ve encountered, but I’ll nonetheless provide some resources I hope will help you remedy whatever issues are at hand and get the most from the device.
First, for help solving problems, you can visit a page on our support site that has diagnostic tools for various tasks and issues, including setup, cartridge installation, print quality and connectivity. There you’ll also find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
For more help with difficulties, or to learn more about your printer and all its features, you can access a setup tutorial – if you still need it – as well as troubleshooting guides, how-to documents, user manuals and software updates here:
- support.hp.com/us-en/product/model/2100402074
If you need further assistance, I suggest you contact us directly so we can help you assess what’s happening and find a solution. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
Keith
HP Care
hp.com/support
Excellent printer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Performs all the functions as stated. Good quality on all functions
I would recommend this to a friendMy review
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's an ok printer for the price. At times it doesn't print the true colors
No, I would not recommend this to a friendunhappy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to find someone to help me, also you were out of stock with all the printers except one kind
No, I would not recommend this to a friendprinter
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.does not grab paper each time will print then next time won't
No, I would not recommend this to a friendOffice assistant
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect size and does exactly what I want but the only down fall is that it prints very slow.
No, I would not recommend this to a friendHp
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not the quality I expected compare to my previous ho printer
No, I would not recommend this to a friendGreat printer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy set up, great quality printing. Good value for the money
I would recommend this to a friendOK FOR HOME USE BUT
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.NOT A HIGH VOLUME RODUCT. RAN OUT OF INK IN THREE DAYS
No, I would not recommend this to a friendcute and quiet too
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect for my home needs and more...I love all it can do.
I would recommend this to a friendprinter
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Can't get the remote printing to work. Thats the main reason I bought the thing.
I would recommend this to a friendJayjay
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent printer everyone should try buying one of these
I would recommend this to a friendDefective item
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The printer would not set up. I spent a considerable amount of time trying to set it up, got the blue screen/flashing lights so then had to (without a car) take it back. I returned it to the store and they sent me a new one, which set up with no problem. My complaint is with the first printer that was sent to me, the defective one, which was packed directly into the outer box. By contrast, the replacement was packed in a white HP box that was then packed inside the outer box. So it would appear that the defective printer I was sent had previously been opened, repackaged and then sent out. This is not a standard of service that I would expect from Best Buy.
No, I would not recommend this to a friendAwesome printer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome printer with beautiful pictures and print outs
I would recommend this to a friendJUST SAY NO
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It took 3 hours to connect to wifi HP customer service said that this printer needed to be within 10 feet of my router. After 3 hours - I said I would have to return it because I could not place it within 10 feet. SUDDENLY it connected - after 3 hours when i threatened to buy a different printer it connected. Now 6 months later it will not connect and I am not wasting another 3 hours on a Saturday. WASTE oF TIME AND MONEY
No, I would not recommend this to a friend