Customer Ratings & Reviews

Hi, Jim.

I’m sorry to learn that your printer was so difficult to set up, and that it’s unexpectedly loud. I can understand why that would be a frustrating start to owning a new device. I want to help you have a better experience with the printer from here forward, so I’ll direct you to some resources aimed at meeting that goal.

First, to learn more about your printer and all its features, or for help solving problems, you can access user manuals, how-to documents, troubleshooting guides and software updates here:
- support.hp.com/us-en/product/model/2100402074

You can also visit a page on our support site that has diagnostic tools for various tasks and issues, including print quality, operating-system compatibility and connectivity. There you can find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. You can find the page here:
- support.hp.com/us-en/topic/diagnostics

If you need further assistance with anything – including input on how to mitigate the noise the printer is making – I suggest you contact us directly so we can help you assess what’s happening and find the proper course of action. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help

Keith
HP Care
hp.com/support

Hi, Connie.

I’m sorry your printer is not working. I can wholly understand your frustration, considering an ink cartridge or the mechanism that holds the cartridges became stuck, and the retailer won’t exchange the item. I want to help you out of this dilemma, so I’ll suggest some resources aimed at making that happen.

I recommend that you contact us directly so we can help you assess what’s happening and find the best course of action. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help

I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies – and that warranty extends to two years with an HP+ account – so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty

Keith
HP Care
hp.com/support

Hi, Sarah.

I’m sorry that your printer has rendered colors incorrectly. Your frustration comes as no surprise here, considering this is the second printer from the same retailer that’s had this problem. I want to help you out of this dilemma, so I’ll provide some resources aimed at making that happen.

I can’t tell from your review why the colors are not printing correctly in the test pages. I recommend that you contact us directly so we can help you assess what’s happening and find the proper course of action. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help

I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies – and that warranty extends to two years with an HP+ account – so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty

Keith
HP Care
hp.com/support

Hi there.

I’m sorry that your printer has rendered prints slowly. Your review is brief, but your disappointment with the print speed is clear – and totally understandable – so I’ll provide some resources designed to help you resolve the situation.

First, I recommend that you follow a guide on our support site that covers improving print speed; choose whichever of the following two links matches your operating system:
- Windows: support.hp.com/us-en/document/bud03409
- Mac OS: support.hp.com/us-en/document/c01928898

Also, often just updating the firmware can help improve print speed. You can find out how to do that here:
- support.hp.com/us-en/document/c02919168

If the problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:

- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)

Keith
HP Care
hp.com/support

Hi there.

I’m sorry to learn that you’ve had a difficult experience with your printer. I can certainly understand why a challenging setup process, a lesser paper capacity than you’d anticipated and rapid ink use would add up to a poor start to ownership. I want to help you resolve this situation, so I’ll provide some resources and information I hope will reach that end.

First, I can’t tell from your review how many sets of ink cartridges you’ve used, how many pages you’ve printed or how that compares with the cartridges’ estimated page yield. The XL cartridges designed for your printer have estimated yields of 415 to 600 pages, while the regular size cartridges are expected to produce 165 to 200 pages. How cartridges perform in your own printer varies according to numerous factors, including resolution, how dry the air is and how absorbent the paper is.

Regardless, if your results differ dramatically from the estimates above, I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find the best course of action. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents can be longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:

- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)

Keith
HP Care
hp.com/support

Hi there.

I’m sorry that your printer has performed poorly. I can wholly understand why frequent paper jams and poor print quality would add up to a poor start to ownership. I want to help you remedy these problems, so I’ll suggest some resources aimed at making that happen.

First, I can’t tell whether the jams are occurring inside the printer or at the document feeder. If it’s the former, I recommend going through the steps to clearing and avoiding paper jams that you’ll find in this troubleshooting guide on our support site:
- support.hp.com/us-en/document/ish_4803362-4149788-16

Otherwise, I suggest that you follow a guide to document feeders that pull through too many pages at once or fail to pick up any paper at all. Find that guide here:
- support.hp.com/us-en/document/c01728503

Finally, you might gain useful information from a guide to improving print quality. Issues covered include faded or streaked prints, color or black ink not printing properly or at all, and blurred or fuzzy text. Find that guide here:
- support.hp.com/us-en/document/ish_4804440-4201223-16

If any problem persists, I suggest that you contact us directly so we can assess what’s happening and help you find the best course of action. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help

Keith
HP Care
hp.com/support

Hi there.

I’m sorry that you’ve had such a trying time with your printer. I can wholly understand why unreliable connectivity, slow and noisy printing, and rapid ink use would be an exasperating combination. I want to help you out of this dilemma. I hope the resources and information below will help you reach that end.

First, I recommend that you visit a page on our support site that has diagnostic tools for various tasks and issues, including wireless connectivity. You can find the page here:
- support.hp.com/us-en/topic/diagnostics

Next, I suggest you follow a guide on our support site that covers improving print speed; it contains sections on Windows as well as Mac OS. Find that guide here:
- support.hp.com/gb-en/document/ish_2817150-2408088-16

Finally, I'll explain one factor that might be causing the noise you hear. While your printer is powered up, it makes sure that the nozzles are regularly cleared, which can be noisy, especially if the printer is on a hard surface. I suggest you try placing the printer on a padded surface to muffle the vibrations that occur.

If any problem persists, I suggest you contact us directly so we can help you assess what’s happening and find the best course of action. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help

Keith
HP Care
hp.com/support