Customer Ratings & Reviews
- Model:
- ENVY Inspire 7955e/1W2Y8A#B1H
- SKU:
- 11865082
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
to a friend
No don’t waste your money
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased for work and this has given me so much problems. The priting sucks the copying sucks . The quality is horrible for the price.
No, I would not recommend this to a friendDon’t waste your money
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Printer refused to print blue ink. Tried every test, scan and nothijg worked. Avoid disappointment and get a different brand
No, I would not recommend this to a friendGeek Squad is scheduled March 8th
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have not been able to print from desk top computer. Had two sessions with Geek Squad, but I am not able to print. Need help.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Gary.
I’m sorry that your printer has not printed like it should. I can wholly understand why having two sessions with the seller’s tech service without success would be a most unwelcome surprise. I want to help you get the device working like it should. I hope the resource I’ve listed below guides you to that end.
I recommend that you contact us directly so we can help you assess what’s happening and find the proper course of action. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
Keith
HP Care
hp.com/support
The worst.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The printer won’t connect to anything - even when following the directions perfectly. The HP app is equally terrible. While I’m sure the printer would work great otherwise, it’s as useless as my dog’s chew toy in printing documents.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Matt.
I’m sorry to learn that your printer has not connected to any of your devices and that you’ve encountered difficulty with the HP Smart App. It’s easy to understand why you’d feel frustrated and put off by this. I want to help you get the device connected and working to your satisfaction, so I’ll offer a resource I hope will reach that end.
I can’t tell from your review why, despite your having followed instructions, the device has not connected like it should. I recommend that you contact us directly so we can help you assess what’s happening and find the best course of action. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
Keith
HP Care
hp.com/support
HP Envy Inspire 7955e Wireless Printer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst printer ever. Spent over 20 hours on the phone with HP techs and they couldn’t get it to work. After extreme frustration, we returned it and bought another brand.
No, I would not recommend this to a friendTerrible
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst printer ever...over $200 and has never printed one page correctly. Waited two weeks to hook up because it was a gift so couldn't return!!! DO NOT BUY THIS PRINTER!!!
No, I would not recommend this to a friendOperation Manager
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The document feeder is the worst. You will have to load one page at a time in, also it jams on you after the 2nd paper. Terrible, not worth your money!
No, I would not recommend this to a friend
HP Envy Inspire 7955e AIO Printer
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Received the HP Envy Inspire 7955e Wireless All-In-One Printer a few days ago and have been putting it through its paces. Upon opening this package, I noticed that HP took extra care with packing this printer up, by placing a box within a box to ensure it arrived safely and not all banged up. After removing all of the plastic and cardboard, setup was a breeze. Simply plug up the printer and download the HP Smart app from the App Store for iOS devices or the Google Play Store for Android devices. Once downloaded, it took no time for the app to discover the printer and asked me if I wanted to add it to my Wi-Fi network. After that, the app pretty much guide you through the rest of the setup process which includes adding the ink cartridges and paper. During the setup process, I'm not sure what happened but I did have to turn the printer off and back on and close out the app completely are restart it. Seemed as though there was a hang-up on the setup process somewhere, but once rebooted everything kicked into gear and the setup process finished within 30 seconds. After aligning the printer heads and the initial test pages I started printing off some pictures from my iPhone. The pictures were crisp and clear. Color lines did not bleed like I've noticed with other printers that I've tested in the past; however colors did not appeared somewhat dull in some photos. Everything we copied and/or scanned over the last week has worked flawlessly without any issues thus far. HP also included some photo paper as well in the package. This printer is a nice size and doesn't take up a lot of space on a desk or top of a small file cabinet. And this sandstone color is a nice change as well. HP really pushes the HP+ and Instant ink program through the app and has a tendency to bombard your email to signup. Although this printer is decent at printing photos, it may be better suited for documents and such. You can print documents/photos directly from your phone via the app or AirPrint if you have an iPhone. You can also download and install the HP software to your computer and print from there as well.
I would recommend this to a friendHP DISAPPOINTMENT
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to return the printer. Printed only 10 pages ang the ink carriage would not move. Not worth the price. Very disappointed in HP on this printer.
No, I would not recommend this to a friendPrinter
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I loved my old printer.. this one always gives me problems
No, I would not recommend this to a friendBuying an HP Printer was a bad decision
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very difficult installation. Print quality was TERRIBLE. I found nothing about this printer that I liked. I returned the item for a full refund.
No, I would not recommend this to a friendEats ink!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was junk. It gobbled the included ink on 60 pages. Replaced it with XL size ink and it gobbled that on 130 pages. I returned this printer and went back to my old hp8720.
No, I would not recommend this to a friendPrice was good; but, could not get it to work.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Copier appeared to be a great buy for the price. However, it did not stand up to the normal HP product that I am used to. The machine would not recognize the cartridges and foolishly, I opened new replacement ones. Well, it still did not work and guess what? I was OUT of $70.00 (cost of cartridges) upon return of the printer because I had opened them.
No, I would not recommend this to a friendterrible experience
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.hooked printer up and it never worked it could not connect to the ink cartridges. what a waste of time
No, I would not recommend this to a friendPoor quality printer
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned due to very poor quality printouts for images.
I would recommend this to a friendDefective from the beginning, got a refund.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Printer was defective, right from the start, gave false messages of paper stuck, then paper tray stuck. Copy was half missing and blurred. Returned for refund.
No, I would not recommend this to a friendJunk
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stop working after one week Yery cheaply made Returning asap. Hopefully they will have another brand of copier in stock.
No, I would not recommend this to a friendI returned this to Best bought a Canon instead.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I want a telephone line fax as part of an all in one printer. This one has only e-fax. And HP’s mandatory Ink subscription is outrageous.
No, I would not recommend this to a friendhorrible printer
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.worse printer I have ever owned. doesn't recognize hp ink and prints only when it wants to. I'm done with hp printers
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Rita.
I’m sorry you’ve had such a difficult time with your printer. I can wholly understand why unreliable printing and the device failing to recognize genuine HP ink cartridges would be a frustrating combination. I want to help you resolve this situation, so I’ll suggest a resource and some information aimed at making that happen.
I recommend that you contact us directly so we can help you assess what’s happening and find the proper course of action. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies – and that warranty extends to two years with an HP+ account – so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
Set up too difficult.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I wouldn't waste my money on this product. It shouldn't be that difficult to set up a printer. Especially if you have a direct line to your computer.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Aaron.
I’m sorry to learn that your printer was so difficult to set up. The frustration you express is totally understandable, considering you endured this problematic start to ownership. I want to help you have a better experience with the printer from here forward, so I’ll direct you to some resources aimed at meeting that goal.
To learn more about your printer and all its features, or for help solving problems, you can access user manuals, how-to documents, troubleshooting guides and software updates here:
- support.hp.com/us-en/product/model/2100402074
You can also visit a page on our support site that has diagnostic tools for various tasks and issues, including cartridge installation, print quality, operating-system compatibility and connectivity. There you can find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. You can find the page here:
- support.hp.com/us-en/topic/diagnostics
If you need further assistance with anything, I suggest you contact us directly so we can help you assess what’s happening and find a solution. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
Keith
HP Care
hp.com/support