Customer Ratings & Reviews
- Model:
- ENVY Inspire 7955e/1W2Y8A#B1H
- SKU:
- 11865082
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
to a friend
Set up too difficult.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I wouldn't waste my money on this product. It shouldn't be that difficult to set up a printer. Especially if you have a direct line to your computer.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Aaron.
I’m sorry to learn that your printer was so difficult to set up. The frustration you express is totally understandable, considering you endured this problematic start to ownership. I want to help you have a better experience with the printer from here forward, so I’ll direct you to some resources aimed at meeting that goal.
To learn more about your printer and all its features, or for help solving problems, you can access user manuals, how-to documents, troubleshooting guides and software updates here:
- support.hp.com/us-en/product/model/2100402074
You can also visit a page on our support site that has diagnostic tools for various tasks and issues, including cartridge installation, print quality, operating-system compatibility and connectivity. There you can find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. You can find the page here:
- support.hp.com/us-en/topic/diagnostics
If you need further assistance with anything, I suggest you contact us directly so we can help you assess what’s happening and find a solution. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
Keith
HP Care
hp.com/support
New printer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this new printer and it did not work at all. I returned it to the store and got a refund.
I would recommend this to a friendDon't Buy It
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just awful. Worked for a month and then stop printing legible documents, even after aligning and cleaning printer heads.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry that your printer has begun rendering illegible documents. Your dismay comes as no surprise, especially considering this has occurred only a month after you purchased it. I want to help you remedy this problem, so I’ll suggest some resources that I hope will serve that end.
First, I recommend following the steps listed in a guide on our support site to improving print quality. Issues covered include blurred or fuzzy text, faded or streaked prints, and color or black ink not printing properly. Find that guide here:
- support.hp.com/us-en/document/ish_4804440-4201223-16
You might also gain useful information from this document on resolving prints with strange, garbled or illogical text; prints that are incomplete; and prints that are missing text or graphics:
- support.hp.com/us-en/document/c01177917
If the problem persists, I suggest that you contact us directly so we can help you assess what’s happening and find the proper course of action. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies – and that warranty extends to two years with an HP+ account – so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
Not Happy!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am never sure when and if it might or might not print?
No, I would not recommend this to a friendHP-ENVE+Y printewr
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The printer will not stay connected to the internet. I have another older hp printer that continues to work with no connectivity issues
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to learn that your printer has failed to maintain a reliable wireless connection. It’s no surprise that you’re frustrated, especially considering you have an older HP printer that performs better. I want to help you remedy the problem, so I’ll provide some resources I hope will reach that goal.
First, I recommend that you visit a page on our support site that has diagnostic tools for various tasks and issues, including wireless connectivity. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
If the problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess what’s happening and find the best course of action. (Please note that because of restrictions on workplace attendance associated with the COVID-19 pandemic in some areas, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Mr
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.A real dud. The cyan would not print on both machines I tried. Shifted to another brand and it works perfectly.
No, I would not recommend this to a friendHP 7900
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Scanner is very slow and take too long to complete the scan. You also need to sign in too many times
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Rinat.
I’m sorry that your printer has scanned documents so slowly. I can easily understand why waiting a long time for scans to complete would quickly become frustrating. I want to help you remedy this problem. I hope the resources I’ve listed below reach that objective.
While scan speeds vary based on the complexity of a document, waiting a long time for a scan to complete shouldn’t be happening. I recommend updating your printer's firmware, as this can often help improve the speed. Learn how to do that here:
- support.hp.com/us-en/document/ish_1776648-1643972-16
I also suggest that you visit a page on our support site that has various diagnostic tools, including a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common scanning as well as printing issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
If scan speed doesn’t adequately improve, I suggest you contact us directly so we can help you assess what’s happening and find the proper course of action. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts – or to access user manuals, troubleshooting guides, how-to documents and software updates specific to your printer – visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
Keith
HP Care
hp.com/support
hp envy junk
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i cannot get the printer to complete setup, I have tried with both a laptop and mobile phone.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Edward.
I’m sorry that your printer has not completed the setup process despite your having tried with a laptop and mobile phone. Your frustration comes as no surprise here. I want to help you get the device working to your satisfaction, so I’ll suggest a resource aimed at reaching that end.
I recommend that you contact us directly at +1 800-474-6836 so we can help you assess why the setup was not completed and look for the best course of action. To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
NA
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Returned this item because some of the colors were not printing, and exchanged it for a different model.
No, I would not recommend this to a friendlousy printer -dont buy it
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.hate this printer- it is cheap- first time replaced cartridges it stopped working- I want to return it ASAP.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry your printer stopped working the first time you installed replacement ink cartridges. It’s easy to see why this would come as quite a shock with a new device. I want to help you out of this dilemma. I hope the resources below reach that end.
I can’t tell from your review why the printer stopped working when you put in the new cartridges, nor can I tell whether you got the cartridges from a retailer or our Instant Ink program. Regardless, I recommend you contact us directly so we can help you assess what’s happening and find the quickest path to a resolution. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
Keith
HP Care
hp.com/support
Do Not Buy!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Printer goes through ink weekly! Always thinks it is out of paper. Totally trash!!
No, I would not recommend this to a friendPoor
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned Very slow not a good printer Could not get it to work
No, I would not recommend this to a friendFrustrating
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't work properly. Tried 2 different printers and neither would print properly.
No, I would not recommend this to a friendPrinter
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Will not print the documents on the current page or other things
No, I would not recommend this to a friendPrinter HP
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Paper would skip lines and the paper would get stuck
No, I would not recommend this to a friendThink again before buting
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Hard to set up. I have been using HP all-in-one printers for years, but I took this one back to the store
No, I would not recommend this to a friendBest Buy wouldn't simply replace this damaged Item
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Damaged prior to home delivery/refund in 40 days?!
No, I would not recommend this to a friendCan’t use
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I can’t reload paper. I’ve never had a problem doing this before.
No, I would not recommend this to a friendIt does not fax!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Considered an all in one. It does not fax! I returned it due to that fact.
No, I would not recommend this to a friend
Perfect for home use
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.One of my favorite features is the double tray, I have 4x6 photo paper loaded on top of the 8.5x11 and I can print photos at any point I like without keeping the back tray open like on other printers. This ties into the size of the device, which is a nice compact size for all of its features: print, copy, scan, and if you order its own ink if you set it up. The app is one of the best I’ve seen for adding to the usability of the printer, you can ‘copy’ a paper with your phone by scanning it with your phone camera. There is free random printable content like peppa the pig cutouts. There is even a digital fax part that you can set up, I haven’t had to send a fax in 4 years so a built in method to fax is a nice backup as I was driving across town before to pay someone to fax my stuff back then. I love being able to print photos straight from my phone and it working smoothly. So far the photos have all come out awesome even when I used off brand photo paper. I was also able to connect my Facebook account and print photos straight from my albums. One downside was that Facebook was the only app able to connect for me at the time of this review. But it was easy enough to download from other places and print from my local folder. The printing isn’t the absolute fastest so if you are just looking to crank out hundreds of pages then it might be worth looking at a printer that is designed for that but for regular home use this hits the spot.
I would recommend this to a friend