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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 3063 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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87%would recommend to a friend

Customers are saying

Customers regard this printer highly for its exceptional print quality and user-friendly interface, which are the most frequently praised aspects of the device. Users also appreciate its reliable performance, straightforward setup process, and quiet operation. While the majority of feedback is positive, some customers have noted minor difficulties regarding the capacity of the paper tray and the scanning functionality. Overall, the product is viewed as an affordable and efficient solution for home or office needs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 121 Showing 2,401-2,420 of 3,063 reviews
  • Cons mentioned:
    Paper tray

    Rated 1 out of 5 stars

    Crappy Printer

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is crappy to say the least. Completely stopped working after just 2 months. I probably printed less than 150 sheets. It constantly gave 'out of paper' error with a full tray of paper. It never did print on envelopes. Warning: Avoid purchasing this printer!!

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Printer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Having a problem with 2 sided printing, otherwise good printer so far.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    HP primter

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was difficult to get the wireless connection to work. It does a good job of printing now.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    HP Wireless All-In-One

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Challenging and time consuming to set up, but it works very well when networked with all devices. Printing from a mobile device is most impressive.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    HP printer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had HP printers before and feel that are the best and quality for endurance.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Avery from the Geek Squad did a great job installing and explaining all the features and how they work.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Set-up process is horrible!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good looking printer but horrible set-up process. Called Total tech, took 2 hours to try to setup printer (first time set-up)….they were unable to set it up. I contacted HP, after another hour and a half it was finally set up, works fine now, but horrible set-up problems. Hopefully the code will be fixed soon for future customers.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Review

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wish it had a u s b port Took me a minute to set up

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    printer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    works fine, does what I need it to do, not perfect for my needs but does ok

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    My take

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ink that came with the printer had dried out. Had to order new cartridges immediately.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    No more hps for me!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn't even open the box after my brand new hp laptop was defective. Had an hp printer before because I like to printout photos and had nothing but trouble with it even with Geek Squad who had to send me to hp tech....returned it before I even tried it...no more hps for me. Bought a Canon instead.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Print Quality

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I thought I was getting a better printer. Not real happy with this one. Just extra big and pretty bulky. Problem is, I don't think the quality of prints are near as good as what I had before.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    More research needed

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Connection time from i pad or i phone is lengthy. Printer does not have a scan function. I did not do my homework well enough before purchasing this printer.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Paper tray

    Rated 2 out of 5 stars

    Don’t waste your money!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worst printer that I have ever purchased! Cheap piece of junk that I will be throwing away to purchase an upgrade! Document feeder does not work…sat there showing starting copies for over 30 minutes so I just canceled. Ran out of paper and the paper tray fell apart when trying to put it back in.

    No, I would not recommend this to a friend
    • Brand response from HP Team
      Posted .

      Hi there.

      I’m sorry to learn that you’ve had such a dreadful experience with your printer. Your exasperation comes as no surprise, considering you’ve dealt with a malfunctioning document feeder and a broken paper tray. I want to help you out of this dilemma, so I’ll provide a resource and some information aimed at doing just that.

      I recommend that you contact us directly so we can help you assess what’s happening and find the best path to a resolution. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
      - hp.com/plus-help

      I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies – and that warranty extends to two years with an HP+ account – so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
      - support.hp.com/us-en/checkwarranty

      Keith
      HP Care
      hp.com/support HP

  • Pros mentioned:
    Print quality

    Rated 4 out of 5 stars

    Good Printer, Ehh ... ink

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The printer is great. The pages come out crisp and clear. My only issue is that the ink does not last very long. It's not too expensive, but it just doesn't last as long as the Canon that I had to upgrade.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    WilliamFinkler

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Seems to work fine, needed just for copying and scanning; a little complicated to set up

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great printer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works well and connected to the wifi easily. Looks like it might use ink kind of quickly but not sure yet.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Already have it for more than a year and works great, little slow but is fine

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love my printer.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am enjoying this printer. It's serving my purpose well. I have the ink replacement, and I love it!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Working for me

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like the screen to know if there is a jam or any problems

    I would recommend this to a friend