Customer Ratings & Reviews

Never could get the printer to work constantly. I got the scanner to work once and then nothing. I spent several hours with the geek squad but to no avail.

Nice copy. Good features. Like front paper filler.

Exactly what we needed, the price was perfect too.

Wonderful product! I would recommend this printer.

I've had HP computers and printers for years and was finally in need of replacing it. After reading reviews I finally decided on this one and was very hesitant on the instant ink idea. Now 3 months in to this purchase, I realize this was a BIG MISTAKE to purchase. The setup was a nightmare - and I work in IT. Printer installs are typically very simple. No matter how many times I installed the ink cartridges it would still give an error that no ink cartridge was installed. Ended up spending half a day on the phone with HP support troubleshooting before finally it miraculously recognized the ink cartridges. Apparently this is common on these based on our support conversation. Definitely not plug and play. Now 3 months in to my purchase I've had several other issues: - HP smart app seems to always say 'no paper' even though there is paper and it will print. - Letter size paper doesn't stay in the printer well. You place it in the paper tray, but when you close the tray the paper moves - making the printer think there is no paper. So you have to keep repositioning the paper. - Print quality is very poor. I don't print much - usually shipping labels or kids homework. Every time I print something it prints poorly on the first try -with white blank lines through it. Upon re-printing it will then print fine. But of course this wastes paper and ink - which you are now charged for by the page because it's Instant Ink. Seems kind of odd that now that I'm being charged by the page I have to print everything atleast twice. Instant Ink - I was skeptical of this to begin with but even more so now. What a sham. The printer comes with a cartridge of instant ink. Once you install it you're basically registered and paying monthly per page - different plans based on how many pages/month. If you go over your limit then you're charged by the page. Customer service: Less than 3 months into my purchase the print quality is so bad it's unreadable. Printer says ink levels are good and so does the HP smart app. Reached out to customer service and went through lots of troubleshooting of the cartridges and printer. After wasting another 20 pages of my plan troubleshooting with them, they decide my cartridges need to be replaced and they'll ship out more. So much for the instant ink concept of them shipping it before you're out. And now I'm left with a printer that doesn't print when of course my kid has a paper due tomorrow. Overall: Would not recommend based on the print quality - especially for the price. And skip the instant ink.

I'm a little disappointed with this printer. It works good, but doesn't always print well. Had to buy HP paper to get better prints, but even that wasn't always the best. My old HP printer worked great no matter the brand of paper.

After I finally got it all set, I like it. It was supposed to be set up but did not work and took some time to make it work

I am happy with it once I could get it connected. To challenging for this 81 year old. But I did it.

paper filler draw handle is very week and hard to shut.

Haven't used long enough to judge the ink program but it was a good price

Works like a dream, beautiful, great features, but I just wish I could of do fax from the printer instead from my phone

I love my printer although ink isn't lasting very long in it so far.

searching for an all in on printer for months and found it at Best Buy on sale and it came w/6 months of ink. very happy

Easy to use scanner AND quality printer! Looking forward to many years of use.

Features i was told exist but are not available on this printer

This printer delivers what it should. I had a little trouble getting it to connect to my system. It works really well.

Very knowledgeable staff that answered questions and expained product in easily understood verbage.

Thrilled to have a printer scanner again. It is nice to be able to print anything we want!

Works quietly and very efficient. Definitely recommend this printer.

That was the exact printer that I wanted. I can print any document just my cell phone.