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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 3063 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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87%would recommend to a friend

Customers are saying

Customers regard this printer highly for its exceptional print quality and user-friendly interface, which are the most frequently praised aspects of the device. Users also appreciate its reliable performance, straightforward setup process, and quiet operation. While the majority of feedback is positive, some customers have noted minor difficulties regarding the capacity of the paper tray and the scanning functionality. Overall, the product is viewed as an affordable and efficient solution for home or office needs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 132 Showing 2,621-2,640 of 3,063 reviews
  • Rated 5 out of 5 stars

    Printer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great printer,double sided printing and document feeder.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Does the job

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Printer/scanner does everything I need in my home office.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Dave M

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just what I needed for my home office. Nicely packaged.

    I would recommend this to a friend
  • Cons mentioned:
    Scanning

    Rated 1 out of 5 stars

    2 months of heartburn

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nothing but problems. HP helped install. Couldn't print then another couldn't scan. New color cartridge after <100 pages, installed new HP supplied cartridge and printed test page. Then got an email saying store bought cartridge installed. Expect at least 30 minutes before you get an HP tech then be very lucky if you can understand them. Trying to return.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Makes great copies

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far, so good. Only wish it had a fax feature.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ms

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was everything is was needing. Excellent product.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Printer

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When we bought this printer we though we purchase the top of the only to find out they keep senting ink for people who use it all time we dont use that much ink in over a 1 yr I called Best Buy about the because ink people shut are printer down, we cant print nothing

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    apple watch

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought an Apple watch. I am extremely happy with it.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Crazy Printer

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product would break down constantly. Until it just kept jamming. Only had it 1 year and a half.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Good printer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice printer for the price. Did have some problems with set up. Colors are good and not to noisy.

    I would recommend this to a friend
  • Cons mentioned:
    Paper tray

    Rated 2 out of 5 stars

    Angering

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like HP but not this one doesn't the job hard to manage. and the paper Trate is limited.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    bad paper feeder - sometimes

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fails to feed all papers selected to print. Noticed this in other reviews.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Scanning

    Rated 5 out of 5 stars

    Great overall home printer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does most everything you could want in a printer except 2-sided scanning. Easy to operate and I love the touch screen display - that allows operation without using the app.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Discarded after a year and a half

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The answer to every issue is "buy new ink cartridges". This printer rarely printed well. After having it for only a year and a half, I dumped it at our county's electronic recycling pickup and bought an ink tank type all-in-one -- a different brand.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Print quality

    Rated 2 out of 5 stars

    HP Printer software sucks.

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Printer is good, the HP software SUCKS. HP wants you to register every piece of it to sell you the world.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Good

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. Great price and well worth it. Best Buy has the best around. Be a total tech member well worth it. …………………… app is great and so is the help.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    HP all in one

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    had an HP all in one for 8 years and the head went bad, went right back to the next level HP and not disappointed at all. Very easy to s/u less than 5 min.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    set up a nightmare

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Stupidly complicated to set up. Spent hours on phone with HP. What happened to the plug and play concept?

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Need total tech

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unable to use printer until a "double agent" is available to help with connection to my chrombook . Unable to schedule an appointment due to lack of staff at store.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good printer, no major issues except ink life

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall good printer but runs out of ink pretty fast

    I would recommend this to a friend