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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 3063 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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87%would recommend to a friend

Customers are saying

Customers regard this printer highly for its exceptional print quality and user-friendly interface, which are the most frequently praised aspects of the device. Users also appreciate its reliable performance, straightforward setup process, and quiet operation. While the majority of feedback is positive, some customers have noted minor difficulties regarding the capacity of the paper tray and the scanning functionality. Overall, the product is viewed as an affordable and efficient solution for home or office needs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 136 Showing 2,701-2,720 of 3,063 reviews
  • Rated 3 out of 5 stars

    Its ok

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ita a good printer...too bad it uses ink really fast.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Do not recommend

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Instant ink is a scam. You cannot use ink cartridges obtained with instant ink unless you have an active subscription. Printer always requires an internet connection. I do not recommend this printer for anyone who doesn’t know how to troubleshoot.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    unhappy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to find someone to help me, also you were out of stock with all the printers except one kind

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    printer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    does not grab paper each time will print then next time won't

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Terrible Printer

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First off, the HP monthly free ink is a total scam. HP only sent the original ink the very 1st month, and never once sent ink again. Its a total scam. But now to the printer. After 2 months this printer would not print any ink to the pages. I had to go out and buy ink at Best buy of all places, and that didnt work after changing the ink. Its been an awful printer, and now it just sits and collects dust since it only had a 60 day warranty on it. Im a best buy service member for $179.99 annually so im going to take it in this month to Best Buy. But please everyone, stay far far away from this printer, and HP printers.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Office assistant

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect size and does exactly what I want but the only down fall is that it prints very slow.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Envy Printer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did not need this printer because my old printer started working again.

    I would recommend this to a friend
  • Pros mentioned:
    Print quality

    Rated 3 out of 5 stars

    Just ok

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Average printer. Does what I need and color is nice. Seems to blow through ink though. Can also be quite picky about the paper setting for example thicker paper vs regular print paper.0

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Some Good, Some Bad

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I replaced an older HP model that finally broke with this model. I think some features regressed. The touch screen is more difficult to navigate, and I cannot scan to a thumb drive. Otherwise it is acceptable. I signed up for the ink program which extended my warranty and is saving me on ink costs.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Poor wifi connectivity

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very "hit and miss" wifi communication between printer and PC.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    My review

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's an ok printer for the price. At times it doesn't print the true colors

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    OK FOR HOME USE BUT

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    NOT A HIGH VOLUME RODUCT. RAN OUT OF INK IN THREE DAYS

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Perfect

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up. Easy to use. Works like a dream. Good solid machine.

    I would recommend this to a friend
  • Pros mentioned:
    Print quality

    Rated 5 out of 5 stars

    Excellent printer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Performs all the functions as stated. Good quality on all functions

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    printer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can't get the remote printing to work. Thats the main reason I bought the thing.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Complicated printer. Do not recommend.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very difficult to connect to my home network. Continues to give error msg that printer needs paper, yet prints anyway since printer has plenty of paper. Salesperson very lacking in knowledge about printer.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not that great!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The quality is ok. My broken Officejet was way better over 10yr.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Never got it to work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What a dud. This was my worst printer experience ever and I have had some bad printers. Spent hours trying to get it to work and no go. HP says I have to return it so I hope best buy doesn't give me a hard time. What an incredible waste of my time buying this printer.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Not my fav

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not the best, ink runs out pretty quick not my fav.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    This printer sucks!

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this printer because my last printer was an envy printer. This printer throws so many errors you cant even use it. The printer says the photo tray is not in correctly every time the printer resets or loses power. But nothing is wrong with the photo tray and it also will say paper jam when theres no paper even in it. Overall, would never recommend.

    No, I would not recommend this to a friend