Customer Ratings & Reviews

What a dud. This was my worst printer experience ever and I have had some bad printers. Spent hours trying to get it to work and no go. HP says I have to return it so I hope best buy doesn't give me a hard time. What an incredible waste of my time buying this printer.

Had to find someone to help me, also you were out of stock with all the printers except one kind

does not grab paper each time will print then next time won't

Did not need this printer because my old printer started working again.

I replaced an older HP model that finally broke with this model. I think some features regressed. The touch screen is more difficult to navigate, and I cannot scan to a thumb drive. Otherwise it is acceptable. I signed up for the ink program which extended my warranty and is saving me on ink costs.

Average printer. Does what I need and color is nice. Seems to blow through ink though. Can also be quite picky about the paper setting for example thicker paper vs regular print paper.0

Easy to set up. Easy to use. Works like a dream. Good solid machine.

Perfect size and does exactly what I want but the only down fall is that it prints very slow.

I bought this printer because my last printer was an envy printer. This printer throws so many errors you cant even use it. The printer says the photo tray is not in correctly every time the printer resets or loses power. But nothing is wrong with the photo tray and it also will say paper jam when theres no paper even in it. Overall, would never recommend.

It's an ok printer for the price. At times it doesn't print the true colors

Performs all the functions as stated. Good quality on all functions

Very difficult to connect to my home network. Continues to give error msg that printer needs paper, yet prints anyway since printer has plenty of paper. Salesperson very lacking in knowledge about printer.

NOT A HIGH VOLUME RODUCT. RAN OUT OF INK IN THREE DAYS

Can't get the remote printing to work. Thats the main reason I bought the thing.

Not the best, ink runs out pretty quick not my fav.

It's unbelievable how HP has managed to mess up printing so much. Unless you're printing once a week, it takes an hour of troubleshooting to get the printer back recognized on the network. If you take the printer off the subscription service, it takes an immense amount of work to get all the features working again. I needed to do hours of research to get scanning back. Also it loves randomly shredding paper. Owned two HP printers before this and never had that issue. This unfortunately is my last HP printer and likely last HP product.

Easy set up, great quality printing. Good value for the money

Not the quality I expected compare to my previous ho printer

Perfect for my home needs and more...I love all it can do.

The printer would not set up. I spent a considerable amount of time trying to set it up, got the blue screen/flashing lights so then had to (without a car) take it back. I returned it to the store and they sent me a new one, which set up with no problem. My complaint is with the first printer that was sent to me, the defective one, which was packed directly into the outer box. By contrast, the replacement was packed in a white HP box that was then packed inside the outer box. So it would appear that the defective printer I was sent had previously been opened, repackaged and then sent out. This is not a standard of service that I would expect from Best Buy.