Customer Ratings & Reviews
- Model:
- ENVY Inspire 7955e/1W2Y8A#B1H
- SKU:
- 6478251
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers highly value the Envy Inspire 7955e for its good print quality and ease of use. Many appreciate its overall performance, easy setup, and relatively low noise level. However, some customers have expressed concerns regarding the paper tray's ability to hold paper and the scanning process.
This summary was generated by AI based on customer reviews.
Do not buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am incredibly unhappy with this printer. It consistently is unable to maintain wifi connection, only device in my household that has an issue with that. It also frequently freezes, in which case I have to unplug it to get it to restart.
No, I would not recommend this to a friendPrinter cartridge stuck
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I cannot get it to work. Best buy will not let me return itm worst experience ever. Waste of money
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Connie.
I’m sorry your printer is not working. I can wholly understand your frustration, considering an ink cartridge or the mechanism that holds the cartridges became stuck, and the retailer won’t exchange the item. I want to help you out of this dilemma, so I’ll suggest some resources aimed at making that happen.
I recommend that you contact us directly so we can help you assess what’s happening and find the best course of action. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies – and that warranty extends to two years with an HP+ account – so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
HP Printer
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have bought many HP printers in the past, this is the first one I have had problems with. When I print a photo it always turns out unusable. I contacted HP, did everything they said to do with no change. Would never buy this model again.
No, I would not recommend this to a friendBAD Choice in printers!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bad choice for my needs. I'm going to return it. The colored ink cartridges do not work and I've wasted money buying more #64 cartridges but that has not solved the problem. Tired of messing with the photo tray and it does not hold enough paper. It does not alert you when the ink is low, it just keeps running and printing nothing but smears.
No, I would not recommend this to a friendBest Laptop ... Hands Down!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Extremely thin computer with amazing performance with excellent graphics. By far the best laptop I have ever purchased!
I would recommend this to a friendWorks well enough
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Decent printer/scanner though set up was not as straight-forward as it might have been.
I would recommend this to a friendRe: The printer does not show the right colors!!!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I made a copy for testing; the copy did not come out the correct colors. This is the second printer which doesn’t work right. The first one I bought weeks ago which has the same issue so I brought it back to the store and got the second one. But it has the same issue!
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Sarah.
I’m sorry that your printer has rendered colors incorrectly. Your frustration comes as no surprise here, considering this is the second printer from the same retailer that’s had this problem. I want to help you out of this dilemma, so I’ll provide some resources aimed at making that happen.
I can’t tell from your review why the colors are not printing correctly in the test pages. I recommend that you contact us directly so we can help you assess what’s happening and find the proper course of action. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies – and that warranty extends to two years with an HP+ account – so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
HP needs to Be more Customer friendly
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hp Needs to fix their Install process. They are so intent on forcing you to register and use their ink program it feels like you have no options.
No, I would not recommend this to a friendSlow Print
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The All-in-One is better in size and services, though we find it to be quite slow.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry that your printer has rendered prints slowly. Your review is brief, but your disappointment with the print speed is clear – and totally understandable – so I’ll provide some resources designed to help you resolve the situation.
First, I recommend that you follow a guide on our support site that covers improving print speed; choose whichever of the following two links matches your operating system:
- Windows: support.hp.com/us-en/document/bud03409
- Mac OS: support.hp.com/us-en/document/c01928898
Also, often just updating the firmware can help improve print speed. You can find out how to do that here:
- support.hp.com/us-en/document/c02919168
If the problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Not the Best
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This printer is not easy to install. Does not have a very big tray for paper and seems to go through ink fast.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to learn that you’ve had a difficult experience with your printer. I can certainly understand why a challenging setup process, a lesser paper capacity than you’d anticipated and rapid ink use would add up to a poor start to ownership. I want to help you resolve this situation, so I’ll provide some resources and information I hope will reach that end.
First, I can’t tell from your review how many sets of ink cartridges you’ve used, how many pages you’ve printed or how that compares with the cartridges’ estimated page yield. The XL cartridges designed for your printer have estimated yields of 415 to 600 pages, while the regular size cartridges are expected to produce 165 to 200 pages. How cartridges perform in your own printer varies according to numerous factors, including resolution, how dry the air is and how absorbent the paper is.
Regardless, if your results differ dramatically from the estimates above, I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find the best course of action. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents can be longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Home printer…
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Haven’t used it that much since it is a personal home printer. But from what we can see it will serve our purposes.
I would recommend this to a friendNot for me
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very slow. Ended up returning. Did not like the software compared to HP.
No, I would not recommend this to a friendPaper stuck frequently and bad quality for picture
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Paper gets stuck frequently. Quality of picture is very poor even w quality photo paper
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry that your printer has performed poorly. I can wholly understand why frequent paper jams and poor print quality would add up to a poor start to ownership. I want to help you remedy these problems, so I’ll suggest some resources aimed at making that happen.
First, I can’t tell whether the jams are occurring inside the printer or at the document feeder. If it’s the former, I recommend going through the steps to clearing and avoiding paper jams that you’ll find in this troubleshooting guide on our support site:
- support.hp.com/us-en/document/ish_4803362-4149788-16
Otherwise, I suggest that you follow a guide to document feeders that pull through too many pages at once or fail to pick up any paper at all. Find that guide here:
- support.hp.com/us-en/document/c01728503
Finally, you might gain useful information from a guide to improving print quality. Issues covered include faded or streaked prints, color or black ink not printing properly or at all, and blurred or fuzzy text. Find that guide here:
- support.hp.com/us-en/document/ish_4804440-4201223-16
If any problem persists, I suggest that you contact us directly so we can assess what’s happening and help you find the best course of action. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
Keith
HP Care
hp.com/support
Terrible
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I HATE this product!! It is always out of paper because the paper tray is too small. IT IS ALWAYS DISCONNECTING FROM MY INTERNET. It is super slow and noisy. The cartridge doesn't hold enough ink and it has to be replace frequently> I will NEVER EVER buy this printer again!!!
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry that you’ve had such a trying time with your printer. I can wholly understand why unreliable connectivity, slow and noisy printing, and rapid ink use would be an exasperating combination. I want to help you out of this dilemma. I hope the resources and information below will help you reach that end.
First, I recommend that you visit a page on our support site that has diagnostic tools for various tasks and issues, including wireless connectivity. You can find the page here:
- support.hp.com/us-en/topic/diagnostics
Next, I suggest you follow a guide on our support site that covers improving print speed; it contains sections on Windows as well as Mac OS. Find that guide here:
- support.hp.com/gb-en/document/ish_2817150-2408088-16
Finally, I'll explain one factor that might be causing the noise you hear. While your printer is powered up, it makes sure that the nozzles are regularly cleared, which can be noisy, especially if the printer is on a hard surface. I suggest you try placing the printer on a padded surface to muffle the vibrations that occur.
If any problem persists, I suggest you contact us directly so we can help you assess what’s happening and find the best course of action. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
Keith
HP Care
hp.com/support
yo
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.unknown...unable to get it set up. why is there a minimum???
No, I would not recommend this to a friendnot the best choice
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.not as reliable. too loud. cartridges get jammed.
No, I would not recommend this to a friendDON'T BUY THS PRINTER!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This should not be listed as photo printer. Color is dull, washed out. Printer did not recognize more than 1 page. I recently printed out important documents and was told later that there were 3 pages to each document. Had to take a screenshot in order to get all the pages. I WISH I COULD RETURN IT. I sent a complaint to HP also.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry that your printer has performed poorly. It’s easy to understand why poor print quality and the device not printing all pages of a document would be cause for concern. I want to help you out of this dilemma, so I’ll provide some resources aimed at making that happen.
First, I recommend following the steps listed in a guide on our support site to improving print quality, including faded or streaked prints, color or black ink not printing properly or at all, and blurred or fuzzy text. Find that guide here:
- support.hp.com/us-en/document/ish_4804440-4201223-16
Next, you might gain useful information in a guide on our support site to printing documents and changing any related print-job settings. It covers Windows as well as Mac OS. Find that guide here:
- support.hp.com/us-en/document/ish_2281139-2041471-16
If any problem persists, I suggest that you contact us directly so we can help you assess what’s happening and find the best course of action. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
Keith
HP Care
hp.com/support
Printer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Too difficult to setup!!!! Had to call Geek squad!
I would recommend this to a friendnot this one
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don't like this machine. it's very slow and uses a lot of ink. would not recommend.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to learn that your printer has rendered prints slowly and used ink more rapidly than you’d anticipated. I fully understand why that would be a frustrating start to ownership. I want to help you understand what’s happening and remedy these problems. I hope the resources below guide you to that end.
First, I recommend that you follow a guide on our support site that covers improving print speed; it contains sections on Windows as well as Mac OS. Find that guide here:
- support.hp.com/gb-en/document/ish_2817150-2408088-16
Regarding ink use, I can’t tell from your review how many pages you’ve gotten from each set of cartridges or how that compares with their estimated page yields. The XL cartridges designed for your printer have estimated yields of 415 to 600 pages, while the regular size cartridges are expected to produce 165 to 200 pages. How cartridges perform in your own printer varies according to numerous factors, including resolution, how dry the air is and how absorbent the paper is.
If your page-yield results differ dramatically from the estimates above, or you need assistance with print speed or any other matter, I suggest that you contact us directly so we can help you assess what’s happening and find a solution. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
Keith
HP Care
hp.com/support
What a Waste
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Black ink ran out tonight. Hmm…less than 30 days and 40 copies…tried to use my previous printers ink and printer will not work. Spent several hours trying to load new printer as replacement and it cannot be done. What a waste of my time. Keeps asking for a claim code…
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Howard.
I’m sorry that your printer ran out of ink sooner than you’d anticipated, and that you’ve been unable to use cartridges from a previous printer as replacements. I can certainly understand why this would be a frustrating turn of events. I want to help you resolve this situation, so I’ll suggest a resource I hope will reach that end.
I can’t tell from your review what type of cartridges you attempted to install or what’s preventing them from working. I recommend that you contact us directly at +1 800-474-6836 so we can help you assess what’s happening and find the best course of action. To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support