Customer Ratings & Reviews

Hi Garrett,

I’m sorry that you are having connectivity issues with your printer. It’s easy to see why that would add up to a frustrating start to ownership. I want to help you remedy these problems. I hope the resources listed below make that happen.

First, I recommend you visit a page on our support site that has diagnostic tools for various issues, including setup and connectivity. You can find that page here:
- support.hp.com/us-en/topic/diagnostics

Next, I suggest that you to try our troubleshooting guides, how-to documents, user manuals and software updates. You can find it here:
- support.hp.com/us-en/product/hp-envy-inspire-7900e-series/2100385902/model/2100402074

If any problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess what’s happening and find the best course of action. To expedite the process, I recommend gathering the following information before the call:

- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)

Agata
HP Care
hp.com/support

Hi there.

I’m sorry that your printer has rendered prints slowly, and that the device has used ink more rapidly than you’d anticipated. It’s easy to understand why these would create a disappointing start to ownership. I want to help you get the machine performing to your satisfaction. I hope the resources below make that happen.

First, I recommend that you follow a guide on our support site that covers improving print speed; it contains sections on Windows as well as Mac OS. Find that guide here:
- support.hp.com/us-en/document/ish_2817150-2408088-16

Regarding ink use, the XL cartridges designed for your printer have estimated yields of 415 to 600 pages, while the regular size cartridges are expected to produce 165 to 200 pages. How cartridges perform in your own printer varies according to numerous factors, including resolution, how dry the air is and how absorbent the paper is.

If you’d like further input on this – and if you need further assistance with print speed – I suggest you contact us directly so we can help you assess what’s happening and find a solution. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help

Keith
HP Care
hp.com/support

Hi there.

I’m sorry that your printer stopped working. I can wholly understand why this would be a shock after only two weeks of ownership – and considering that the retailer’s return period has ended. I want to help you resolve the situation, so I’ll provide a resource I hope will make that happen.

I can’t tell from your review what issue the printer faces or why it stopped working. I recommend that you contact us directly so we can help you assess what’s happening and determine the best course of action. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help

Keith
HP Care
hp.com/support

Hi, Brittany.

I’m sorry that your printer has performed poorly for you. I can wholly understand why slow and noisy printing alongside rapid ink use would be a frustrating combination. I want to help you remedy the print speed and noise issues and troubleshoot the ink consumption situation. I hope the resources below serve that end.

First, I recommend that you follow a guide on our support site that covers improving print speed; it contains (among other things) instructions on updating firmware, which can help improve print speed and other performance. Find that guide here:
- support.hp.com/us-en/document/ish_2817150-2408088-16

Next, I can’t say for certain what happened with the ink supply in your case, but some printers come with what are known as setup cartridges, which have a lower capacity than regular or XL cartridges, and less still than ones in our Instant Ink program. If you’ve gone through only the cartridges that came with the printer, this could explain what you’re seeing.

However, if you’ve installed replacement cartridges, the XL cartridges designed for your printer have estimated yields of 415 to 600 pages, while the regular size cartridges are expected to produce 165 to 200 pages. How cartridges perform in your own printer varies according to numerous factors, including resolution, how dry the air is and how absorbent the paper is.

Regardless, if any problem persists – and for input on what might be causing the excessive noise – I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find the best course of action. To expedite the process, I recommend gathering the following information before the call:

- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)

Keith
HP Care
hp.com/support

Hi there.

I’m sorry that you’ve encountered difficulty and delay with your printer purchase. Getting a flawed unit is bad enough, but I’m sure that the setup problem with the replacement is exasperating indeed. I want to help you out of this dilemma, so I’ll provide some resources and information I hope will reach that end.

First, I recommend you visit a page on our support site that has diagnostic tools for various issues, including setup and wireless connectivity difficulties. You can find that page here:
- support.hp.com/us-en/topic/diagnostics

For more help with difficulties, you can access a setup and connectivity tutorial as well as troubleshooting guides and user manuals specific to your printer here:
- support.hp.com/us-en/product/model/2100402074

If you need further assistance, I hope you’ll contact us directly so we can help you assess what’s going on and find a solution. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help

Keith
HP Care
hp.com/support

Hi there.

I’m sorry to hear that your printer has not completed the process of setup and connection. Your review is brief, but your predicament is easy to understand. I want to help you get the printer installed and working properly, so I’ll offer some resources and information I hope will reach that end.

First, if you’ve not done so already, I recommend that you follow a setup tutorial specific to your printer you can find on our support site. On the same page, you can also access user manuals, troubleshooting guides, how-to documents and software updates. Do that by following this link:
- support.hp.com/us-en/product/model/2100402074

You can also visit a page on our support site that has diagnostic tools for various tasks and issues, including setup and connectivity. You can find the page here:
- support.hp.com/us-en/topic/diagnostics

If you need further assistance with setup or anything else, I suggest you contact us directly so we can help you assess what’s happening and find a solution. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help

Keith
HP Care
hp.com/support