Customer Ratings & Reviews

Perfect home printer ! Extremely happy with my choice.!

I have one topic to mention regarding this printer/HP that is an automatic dealbreaker for me no matter anything else. Soo like most new printers you get a "starter cartridge" of ink which is a joke to begin with but whatever, however they make a big deal out of this HP Ink program so I tried it out. Well I found out through a coincidence how tricky this program is, soon after joining my CC expired that I used to sign up, I later ran low on ink & could NO LONGER USE MY PRINTER. THEY LOCKED IT, I could not even use a cartridge I purchased at Best Buy & install it to print. I was held hostage until I entered a new & active card on the HP Ink account. To me this is insane & I am not comfortable with it at all, because of this I do not reccomend.

Not a bad printer, BUT, was not told when I bought it that the HP Smart software had a problem with it and has caused me MAJOR problems with my desktop!!

Great update. Still need to know how to put in ink when ready.

I've had HP printers before. Didn’t need apps to do printing. Everything could be done from the front touchscreen, scan, copy, print. The source was also on the touchscreen (Drive, photos, etc). The need to install apps just to print is ridiculous. I keep getting "paper jam" message, but no paper jam. Researched the problem; apparently false jam messages are common. I went ahead and did each step as instructed on HP website without improvement. I'm planning to junk it.

Robust, efficient, quiet and good looking. Deserves its name: ENVY.

No problem with best buy , great place to shop at, very clean store

Great product and easy to use and understand, highly recommend

Evan did a wonderful job tracking down a printer for me.

I have a hard time keeping it connected to my PC and Laptop. We have to disconnect and connect every time we need to print something since it shows offline. Internet connection is strong which does not give me any problems with other electronics but Printer it's complicated to use. Also, have issues using the scanner as it says there's no printer near by.

Scan feature does not stay connected to computer. You need to install everytime you want to use it!

Do not buy this if you have Spectrum. Spectrum's router won't work with this and you won't be able to print. You can only if you buy a more exensive router. I tried for 3 days to get this to print. Finally an HP tech said "Do you have Spectrum". I said why? He told me this printer won't work with Spectrum's router.

I really do not like this printer. The print quality is ok, but it jams a lot, or says that it has a paper jam even when it does not. I have to feed one sheet of photo paper at a time. When you re-load any paper into the paper tray, it makes lots of sounds and takes much longer than it should for you to be able to actually print with the paper that you loaded. This printer is fairly new but I will be getting something else soon.

great printer and scanner easy to use for home office

A very nice printer indeed. It's done a decent job for me in every respect. The black ink cartridge resisted making a companionship with the printer but after a big shakedown itseems to have taken a hold.

The printer works. Set-up has been a nightmare. I tried using the "app" and ended up having to cancel a credit card because a bunch of unrequested charges showed up on my account. Set-up wouldn't finish. I ended up using the computer, and it was much smoother. The scanner worked twice then quit. Now I'm having to start from scratch. Only bad HP experience I've had.

I’d like to write a review on this printer, but it hasn’t come yet. I ordered it yesterday and paid for same day shipping; it didn’t come! I talked to at least 4 people and one said it will get here when it gets here, and another said it will be here today. Online says there’s one at my Best Buy store. Usually get oodles of updates on orders, crickets right now!

This is the worst printer I have ever owned. It lasted about a month then it would print 2 pages clear and the rest of them would hardly print at all. I used up more ink and paper cleaning the heads and printing test pages than it actually printed documents. Called HP for a refund and they don't give you your money back. After dealing with their customer service. I am done with HP products all together. Horrible product! Horrible customer service! Never again!

This is literally the worst printer I have ever bought. It turns off after 2 hours and you cannot change it, it is preset. It takes itself offline after it turns itself off for x number of hours and simply turning it back on does NO good. You have to unplug it and plug it back in and then go and turn wireless back on (and yes it is close to wireless router, about 10 feet) I am not even going to take it back, I am going to throw in away so no one else is cursed with it.

absolutly terrible subscription machine you MUST pay monthly or you can't use it not even to make copies WILL NOT ever buy again