Customer Ratings & Reviews
- Model:
- ENVY Inspire 7955e/1W2Y8A#B1H
- SKU:
- 6478251
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers highly value the Envy Inspire 7955e for its good print quality and ease of use. Many appreciate its overall performance, easy setup, and relatively low noise level. However, some customers have expressed concerns regarding the paper tray's ability to hold paper and the scanning process.
This summary was generated by AI based on customer reviews.
Mr
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.A real dud. The cyan would not print on both machines I tried. Shifted to another brand and it works perfectly.
No, I would not recommend this to a friendHP 7900
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Scanner is very slow and take too long to complete the scan. You also need to sign in too many times
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Rinat.
I’m sorry that your printer has scanned documents so slowly. I can easily understand why waiting a long time for scans to complete would quickly become frustrating. I want to help you remedy this problem. I hope the resources I’ve listed below reach that objective.
While scan speeds vary based on the complexity of a document, waiting a long time for a scan to complete shouldn’t be happening. I recommend updating your printer's firmware, as this can often help improve the speed. Learn how to do that here:
- support.hp.com/us-en/document/ish_1776648-1643972-16
I also suggest that you visit a page on our support site that has various diagnostic tools, including a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common scanning as well as printing issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
If scan speed doesn’t adequately improve, I suggest you contact us directly so we can help you assess what’s happening and find the proper course of action. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts – or to access user manuals, troubleshooting guides, how-to documents and software updates specific to your printer – visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
Keith
HP Care
hp.com/support
Not Happy!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am never sure when and if it might or might not print?
No, I would not recommend this to a friendNA
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Returned this item because some of the colors were not printing, and exchanged it for a different model.
No, I would not recommend this to a friendhp envy junk
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i cannot get the printer to complete setup, I have tried with both a laptop and mobile phone.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Edward.
I’m sorry that your printer has not completed the setup process despite your having tried with a laptop and mobile phone. Your frustration comes as no surprise here. I want to help you get the device working to your satisfaction, so I’ll suggest a resource aimed at reaching that end.
I recommend that you contact us directly at +1 800-474-6836 so we can help you assess why the setup was not completed and look for the best course of action. To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
lousy printer -dont buy it
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.hate this printer- it is cheap- first time replaced cartridges it stopped working- I want to return it ASAP.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry your printer stopped working the first time you installed replacement ink cartridges. It’s easy to see why this would come as quite a shock with a new device. I want to help you out of this dilemma. I hope the resources below reach that end.
I can’t tell from your review why the printer stopped working when you put in the new cartridges, nor can I tell whether you got the cartridges from a retailer or our Instant Ink program. Regardless, I recommend you contact us directly so we can help you assess what’s happening and find the quickest path to a resolution. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
Keith
HP Care
hp.com/support
Do Not Buy!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Printer goes through ink weekly! Always thinks it is out of paper. Totally trash!!
No, I would not recommend this to a friendThink again before buting
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Hard to set up. I have been using HP all-in-one printers for years, but I took this one back to the store
No, I would not recommend this to a friendFrustrating
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't work properly. Tried 2 different printers and neither would print properly.
No, I would not recommend this to a friendPoor
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned Very slow not a good printer Could not get it to work
No, I would not recommend this to a friendPrinter
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Will not print the documents on the current page or other things
No, I would not recommend this to a friendPrinter HP
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Paper would skip lines and the paper would get stuck
No, I would not recommend this to a friendBest Buy wouldn't simply replace this damaged Item
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Damaged prior to home delivery/refund in 40 days?!
No, I would not recommend this to a friendIt does not fax!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Considered an all in one. It does not fax! I returned it due to that fact.
No, I would not recommend this to a friendCan’t use
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I can’t reload paper. I’ve never had a problem doing this before.
No, I would not recommend this to a friend- Pros mentioned:Print quality
Perfect for home use
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.One of my favorite features is the double tray, I have 4x6 photo paper loaded on top of the 8.5x11 and I can print photos at any point I like without keeping the back tray open like on other printers. This ties into the size of the device, which is a nice compact size for all of its features: print, copy, scan, and if you order its own ink if you set it up. The app is one of the best I’ve seen for adding to the usability of the printer, you can ‘copy’ a paper with your phone by scanning it with your phone camera. There is free random printable content like peppa the pig cutouts. There is even a digital fax part that you can set up, I haven’t had to send a fax in 4 years so a built in method to fax is a nice backup as I was driving across town before to pay someone to fax my stuff back then. I love being able to print photos straight from my phone and it working smoothly. So far the photos have all come out awesome even when I used off brand photo paper. I was also able to connect my Facebook account and print photos straight from my albums. One downside was that Facebook was the only app able to connect for me at the time of this review. But it was easy enough to download from other places and print from my local folder. The printing isn’t the absolute fastest so if you are just looking to crank out hundreds of pages then it might be worth looking at a printer that is designed for that but for regular home use this hits the spot.
I would recommend this to a friend Don't put yourself through it.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Couldn't color print to save it's soul. Was the dickens to set up.
No, I would not recommend this to a friendDO NOT BUY!!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Piece of crap. Printer cartridges not being read by printer. Missing my Canon printer!!!
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry that your printer has not recognized the ink cartridges you’ve attempted to install. Your review is brief, but your dilemma is clear. I want to help you resolve this problem, so I’ll suggest a resource designed to make that happen.
I can’t tell from your review whether the printer has rejected the setup cartridges that came with the printer, genuine HP replacement cartridges that you’ve purchased, or third-party cartridges. I recommend that you contact us directly so we can help you assess what’s happening and find a solution. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
Keith
HP Care
hp.com/support
Terrible
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hate it - scans everything crooked. Terrible ink life -
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that your printer has produced crooked scans and used ink more rapidly than you’d anticipated. Your review is brief, but your dilemma is clear. I want to help you resolve this situation, so I’ll provide some resources aimed at making that happen.
First, regarding the crooked scans, I reached out to a person who oversees this product line, and he recommends that you watch a video tutorial produced by our support team on best practices for avoiding skewed scans and copies when using HP multifunction printers. Find this video by following this link:
- www.youtube.com/watch?v=xO9w9bYCbnE
Next, I can’t say for certain what happened with the ink supply in your case, but some printers come with what are known as setup cartridges, which have a lower capacity than regular or XL cartridges, and less still than ones in our Instant Ink program. The XL cartridges designed for your printer have estimated page yields of 415 to 600 pages, while the regular size cartridges are expected to produce 165 to 200 pages. How cartridges perform in your own printer varies according to numerous factors, including usage, how dry the air is and how absorbent the paper is.
Regardless, if your results differ dramatically from the estimates above – or if the scanner issue persists – I recommend that you contact us directly so we can help you assess what’s happening and find the best course of action. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies – and that warranty extends to two years with an HP+ account – so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
Failed
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Failed right away when hooked up ~ returned to Best Buy.
No, I would not recommend this to a friend