Customer Ratings & Reviews

Photo quality using HP ink is not as good as expected. Resolution and color brilliance are not satisfactory. This applies to photos printed from the screen and those printed from a computer or I phone. Mechanical action is louder than other HP printers that I have owned c

THere is problems with two sided images and it uses too much ink

it likes to keep on printing even when I cancel it out

Bought this because it was 123 set up with apple products, turned into getting help from someone who took over my computer to install printer and after 3 tries said he had to talk to another "tech" another try to no avail. Had to talk to supervisor. He explained the printer was working, my computer was fine but the "between" was blocking the set up. He offered another higher tech would work on it that it would take 20-30min and if it worked I would be charged a one time fee of $99,00. I declined and took it back to the store. So much for 123

This printer is perfect for someone who is in college or a small home office. It does lack the ability to fax, but in this day and age, you can snap a photo with your phone and email it, so that wasn't a big deal to me. You can however scan to your email address or computer and email it that way. To completely setup this printer you will need to have either a computer, tablet or smartphone. For some, this may not be preferred, but for me it went smoothly. There are apps built-in to the printer that will allow you to connect to stamps.com, print off mazes, to do lists, etc. It has its own email address so even when you are out and about you can print something via email. It comes with two small cartridges that were easy to install. This is definitely a small printer and would not really work well for medium to heavy use, but would be perfect for students or a small, home business. All in all, I really liked this printer. It also has the option of using HP's Instant Ink program that allows you to choose from three differently monthly plans, based on your usage and it will automatically ship to you replacement ink cartridges. The smallest plan is $2.99/month for someone who averages roughly 50 pages of printing per month. You can co up to 1500 printed pages per month for about $10. Not a bad deal to me as it would avoid the hassle of having to run to the store at the moment when I need to print something and for $3, I think its worth the investment in my time. You can cancel at anytime, so its worth the try.

it is an okay printer that serves my simple home office needs.

Slow when printing regular documents. Haven't tried photos yet

This prints ONLY from my Chromebook... used to print from my phone, and kids chromebooks. My son's says error while setting up when he tries...my daughters says it prints but it never does and my phone does nothing. Not sure. Tried resetting it up and no help.

Can not get WiFi to work. Prints when connected to computer by USB.

not much in the way of live support but figured it out after a while

it wont print and jams the paper every once in a while it will print i have ordered another printer and apparently it was shipped on April 21 UPS but i have not received it yet. Anyway I dont know what you want me to do with this printer. Please advise

Still loses connection easily. Have to reinstall alot.

I will not buy another HP printer. This is my first time with HP as a printer. It is so complicated. It always seems like it goes offline and I have to reinstall. I have talk to HP twice, it still goes offline to this day. Will not purchase HP again, laptop or printer.

Sometimes it prints, sometimes it doesn’t. Now it doesn’t. When it did it was painfully slow. It would stop halfway through the job and say it was drying. What is this the Spanish Inquisition? Would it help if I got out and pushed? I bought this because of the reviews. I should have known. This is the second HP printer I have purchased and it was a piece of crap too. I guess mine was a dud by the sound of the other reviews. Going to buy an Epson. Fair thee well.

It takes a while for the for the first print after sleep.

Worth the price. On sale and worth the value. Works great

Wasn’t expecting top of the line. Kind of slow but gets the job done.

It's a good printer, but the poor rating is based on it not having an auto tray selection between the photo tray and the letter tray. After discussions with the Geek Squad it apparently has to be manually changed. However; it now won't print letters at all even though the letter tray is selected.

Problem #1. This is November. Bought it last April. I use it 3-4 times per month. Sometimes I get horizontal lines across what I print out. The only way to correct it is to change to a new ink cartridge. The old one will have plenty of ink left. This gets expensive. Problem #2. I have used the scanner since April. Now I get locked out of my own scanner that I paid for unless I set up an account with HP where they want my information and cell phone number. The scanner would not work unless I set up an account with them.

After installing the HP Printer I tried to print and was given the message it would not print with the ink cartridges that came with the unit. I called the HP help desk and was told I had to pay over $200.00 for a service package or they would not help me get the printer working. Took it back to Best Buy. Sticking with my Epson XP-830 even though it uses a lot of ink.