Customer Ratings & Reviews
- Model:
- Z3M52A#B1H
- SKU:
- 5962000
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers consistently note the excellent print quality and ease of use of the ENVY Photo 7155 printer. Many appreciate its wireless capabilities, compact size, and straightforward setup process. Positive feedback also highlights the printer's quiet operation and good value for its price. Overall, the ENVY Photo 7155 receives high praise for its performance and user-friendliness.
This summary was generated by AI based on customer reviews.
Worst customer service ever
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Printer worked but would not connect to my wireless network sufficiently to connect to HP. Kept giving error messages. I spent 3 HOURS on chat with HP, getting disconnected several times and having to start over. Took so long because I had to wait minutes between every step. NEVER RESOLVED PROBLEM and ultimately was disconnected for the 3rd time after 3 hours so gave up. Returning printer.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi Carole,
I'm very disappointed that you didn't have a good experience talking to our support team. This is not what we wish to happen to our customers.
For connectivity issues, these instructions should help: support.hp.com/us-en/document/c05368548
Using the 'HP Print and Scan Doctor', which is a general troubleshooting tool, is often helpful too: support.hp.com/us-en/document/c03286146
For any other concerns, you can give us another chance by contacting us at: hp.com/contacthp
Mary
HP Care
hp.com/support
Won’t work right. Keep locking up and won’t print.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is an awful copy machine. Finally copied one ☝️ internet article but advertising ad in the way so I cleared the add and went to copy again immediately but copy machine disengaged from wifi. No instructions and third two hour struggle for trying to print with wifi. Then it wouldn’t copy scan a sheet of paper. Paper jams constantly I don’t like your copy machine. Cindy Lamb
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Cindy.
I’m sorry to hear that your printer has performed poorly on so many fronts. It’s easy to see why issues with the copy, print and scan functions as well as paper jams would be quite exasperating, so I’ll try to offer some helpful suggestions.
From your review, I can’t tell what’s causing these problems or whether they’re related, so I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and guide you through any applicable troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
Invasion of privacy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The device works well and operates as expected, nothing special good or bad about the hardware. The software and drivers are located on the web and cannot be downloaded to the computer. Without internet access the device cannot be used. The information about what you are doing becomes unavailable to who ever is holding the software so you get cut off. Also. every time the ap. launches it pesters you to sign up for the instant ink program. A competent device ruined by over reaching, invasive, software.
No, I would not recommend this to a friendSave your money and do not buy this printer!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After several weeks stopped working saying Printer Offline and then stated Print Driver error 45. Tried everything found online and even tried reinstalling off HP website and HP Smart App. Online stated this problem occurs often with Windows 10. Best Buy could have mentioned that problem to me. From day one the printer would not print 4 by 6 pictures correctly either. My older HP photo printer from 10 years ago always worked perfect with no printing issues ever. Too late to return and will never buy an HP printer again.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, John.
I’m sorry to hear that you’ve encountered difficulties with your printer that you believe are related to your Windows operating system, and that the device has not printed 4-by-6-inch photos properly. I can certainly understand your frustration – especially considering the retailer’s return period is over – so I’ll point you toward some resources I hope will help you get the device reliably connected and working to your satisfaction.
First, I recommend you visit a page on our support site that has diagnostic tools for various issues, including wireless connectivity and OS-compatibility difficulties. There’s you’ll find not only several tools related to connectivity but also our Windows 10 Support Center. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
If any problem persists – and for input on the photo-printing problem – I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Not a good printer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The printer was extremely difficult to set up and required way too many steps. After 45 minutes I used my computer settings to connect to the printer and it was way faster than following the directions. Then after day 1 the printer had a message that I was no longer eligible for the HP instant ink program I spent 15 minutes registering for. Totally not satisfied and I will be returning this printer and getting a brother printer.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi Johnny,
It's so disappointing to hear about these complications with Instant Ink. I can also understand how inconvenient the difficult setup must have been, so I apologize for the trouble. Although you mentioned you'd likely be returning the printer, I'd still like to see how I can help, just in case.
What I'd recommend is contacting our dedicated Instant Ink support team so they can assist you with the Instant Ink subscription. They would be more than happy to help, so you can give them a call at 1‑855‑785‑2777.
I hope you'll allow us an opportunity to make this right.
Chelsea
HP Care
hp.com/support
Never got the chance to use it, it broke
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was so excited when I received the printer, when I opened the printer I realized it was BROKEN! The lid to the scanner part was already detached from the main body of the printer. To say I was greatly disappointed is an understatement. Especially with all the wonderful reviews I have read about this printer. I I was able to get a refund, the gentleman that helped me was very understanding, I greatly appreciated all his help. I got the full refund, BUT the Best Buy that I went to to return the printer had zero printers that I was looking for due to the pandemic.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m so sorry to hear that you received a broken printer. It’s easy to see why this would be a huge disappointment, especially considering you were so excited to receive it, so I’ll provide some information and resources I hope will help.
While I can totally understand why you would be reluctant to try mail order again after receiving the damaged unit, I see that BestBuy.com does have this model in stock. You could also try other retailers in your area, if you’d rather buy one in person.
I hope this helps, and, again, so sorry that you were put in this unfortunate situation.
Keith
HP Care
hp.com/support
Ink didnt last
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Print setup went well and then it all fell apart. The ink that came with the printer lasted for one 8"x10" photo high-quality print. Called HP and they sent a new color cartridge. HP Support said it was a bad ink cartridge and the new one would work much better. New cartridge lasted two 8"x10" high-quality prints.
No, I would not recommend this to a friendPaper keeps jamming.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've owned HP Printers for 20 years and this is the only one that paper keeps jamming when printing. Also skips pages and prints on 2, 3 or more sheets.
No, I would not recommend this to a friendvertical lines
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.this printer has vertical lines on side of paper; it was replaced and the replacement has the same problem. I have had it less than 2 months, but did not notice until I started doing a lot of printing, not consistent. Prints ok 1 page at a time, 6 of 7 pages have lines, not first page. HP is going to allow me a refund so I can get a different model since I have the HP instant ink program.
No, I would not recommend this to a friendCheck. Out it’s compatibility with Apple computers
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had a lot of trouble syncing this printer with my Apple iMac. More than half a dozen calls to the HZp tech line before I could get it up and running. Prints well now, but not worth the hassle.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that your printer was difficult to connect to your iMac, and that it took many calls to HP support to get it working like it should. I can understand why that would be a frustrating experience, so I’ll offer some resources and information that I hope will help.
If you encounter connectivity issues again, you might find useful information in these troubleshooting guides specific to Mac OS:
Printer offline or not responding:
- support.hp.com/us-en/document/c04249334
Printer not found during driver setup:
- support.hp.com/us-en/document/c04618676
Otherwise, to learn more about your printer and all its features, or for help solving problems, you can access video tutorials, user manuals, how-to documents, software updates and troubleshooting guides here:
- support.hp.com/us-en/product/hp-envy-photo-7100-all-in-one-printer-series/9073119/model/9073120
If there's any specific way that we can help you, I hope you’ll get in touch with us directly for support. On our support site you can get help from a virtual agent, search our extensive knowledge library or check your printer’s warranty status. Get in touch via this link: hp.com/contactHP
Keith
HP Care
hp.com/support
The ink is incredibly overpriced!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I literally got 10 color pages out of the ink cartridges that it came with. I just spent $ 50 on new xl cartridges and they have about 30 pages of use and are low. I should've done more research.
No, I would not recommend this to a friendHad issue using Apple products to print
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the 3x4 photo prints were blurry and ink smeared after print. Could not find a way to change resolutions in the recommended print app and software. Returning to store. Works great with window products
No, I would not recommend this to a friendHP Envy 7155 Inkjet printer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The ink cartage jammed and it took a long time to get it replaced. It seemed the color cartage. Best Buy made it right, however. Now it works fine.
I would recommend this to a friend- Pros mentioned:Print quality
No Fax!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Probably prints great photos, but an All-in-One printer should have a fax. Or maybe I should have read the spec sheet closer.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hello Diesel,
This is so upsetting to learn that you are not entirely satisfied with this printer due to the lack of a fax feature. We are always grateful for our customers' feedback, as we can continuously care for their experience. This also allows us to adjust our Products' design to suit our customers' needs the best.
Please remember that you can always contact us. You can find our official support site at: support.hp.com/us-en
Kacper
HP Care
hp.com/support
Very disappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This printer is OK as a copier but as a wireless printer it is very unreliable. Half the time for no apparent reason it won't print. Error message says it's off line, but printer indicator shows it is connected. The only way to fix it is to shut it down and restart it. I wouldn't even dare to send something remotely to it. I thought by buying an HP I was getting a high quality unit, but my honest opinion is it is a piece of junk.
No, I would not recommend this to a friendReturned it to the store
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The printer would not connect with the internet. During set-up it went through all the motions except it never asked for the password to our wireless. One of the steps was to sign-up for something that would cost $10/mo. -- of course that could be cancelled. I never signed-up. Maybe that's why it wouldn't connect to internet? Also called HP help line, but got rerouted to another HP helper that didn't help. So I just gave-up, after wasting 1 1/2 hrs. for set-up.
No, I would not recommend this to a friendError
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This printer will not connect to my computer to print out documents etc., error appears and have to get help to fix. Very frustrating and disappointing.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there,
I’m sorry that you are facing errors during the printer set up. I want to help you get the device working to your satisfaction, so I’ll guide you to some resources I hope will make that happen.
I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and determine the best course of action. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Marco
HP Care
hp.com/support
Off Line Error
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Always indicates printer is offline when trying to print. Have been resetting by unplugging power cord, then works fine for a day or two. Called HP Tech support and was told that "ALL HP printer" have this problem and I'll have to just keep resetting it.
No, I would not recommend this to a friendhp printer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's makes to much noise when printing. Had to replace it after I got because the 1st would not work. I have always used this brand just not this one not really happy with it.
No, I would not recommend this to a friendDissatisfied with HP ENVY Photo 7100
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After 4 weeks of working with the printer I s Very dissatisfied with it! Very difficult to understand directions online and impossible to reach a real person by phone!
No, I would not recommend this to a friend