Customer Ratings & Reviews
- Model:
- Z3M52A#B1H
- SKU:
- 5962000
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers consistently note the excellent print quality and ease of use of the ENVY Photo 7155 printer. Many appreciate its wireless capabilities, compact size, and straightforward setup process. Positive feedback also highlights the printer's quiet operation and good value for its price. Overall, the ENVY Photo 7155 receives high praise for its performance and user-friendliness.
This summary was generated by AI based on customer reviews.
Returned - poor ink economy.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.While the setup and quality of the unit did not disappoint, The included ink RAN OUT very quickly. I was VERY Disappointed and RETURNED the unit.
No, I would not recommend this to a friendFair printer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wouldn’t recommend it for this price! Nothing special , when wanting to connect to Bluetooth there’s a delay and it freezes! Didn’t come with black ink but it did with color ink !
No, I would not recommend this to a friendPush hard & many times on the screen to copy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's not easy to use when copying. Have to push hard and many times on the screen in order to copy. I could use the eraser end of a pencil on my old printer. This one is frustrating.
No, I would not recommend this to a friendnot good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.no setup disk, setting up on line with hp is cumbersome. the printer did not function after hp said it was completely setup. it spit out plain paper after i tried to print. an attempt to print a photo was a disaster colored ink smeared all over the photo paper, with no semblance to a finished photo. it really deserves a one star or no stars.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there,
I am so sorry that the printer is posing different issues with setup and print quality. Our printers are built to last, so it's very disappointing to hear about this. I'd really like to see how I can help improve this experience going forward.
With regards to poor print quality, the following document will be helpful, as it outlines some helpful improvement guidelines. These steps often solve issues, including these ink smears. You can check it out here: support.hp.com/us-en/document/c05551101
As I'm not too sure about the underlying cause of these issues, I hope you'll consider giving our support another try. If you allow us this opportunity, you can get in touch with us at +1 800-474-6836 between the hours of 8 am - 9 pm ET. To expedite the process, I recommend gathering this information beforehand:
- Model number
- Serial number
- Your location
- Your case number (from prior contact with support)
I'd also like to mention the fact that HP printers do have a 1-year warranty from their purchase date, so I hope you'll use it if you need to. To verify the warranty, you can use the following link: support.hp.com/us-en/checkwarranty
Chelsea
HP Care
hp.com/support
Won’t print wirelessly without restart
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The printer has to be shut down every 24 hours (after midnight) in order to be able to print wirelessly. The printer constantly sends a message that it is out of paper when the tray has paper. I had these problems with my last HP printer but I purchased a newer more expensive one thinking that might be the issue but the problems persist. I was told it was because my Bluetooth settings were interfering with the signal but disabling it did not help.
No, I would not recommend this to a friendNo fax
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Website gave me wrong information stating it had fax also so I am very disappointed when I had important papers to fax and was not able to do it. That is why I am giving it a 2
No, I would not recommend this to a friendConnection with WifFi not reliable
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was doing great until last week - will not stay connected to Wifi. I have uninstalled, reinstalled, turned off turned on and still will not stay connected.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that your printer has failed to maintain a reliable wireless connection. The frustration you express is certainly understandable, considering the troubleshooting and reinstallations you’ve undertaken without success. I want to help you remedy this situation and get your printer working to your satisfaction, so I’ll offer some suggestions aimed at achieving that goal.
First, I recommend you visit a page on our support site that has diagnostic tools for various issues, including wireless connectivity. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
If the problem persists, I recommend that you contact us directly at +1 800-474-6836 so we can help you assess what’s happening and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Worst Printer EVERRRR!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Please don't waste your money on this printer. I only had it for 2 days when it stopped working. Thought I did something wrong so I didn't use it for a few days, tried it again and it worked. That didn't last ling only for a few weeks then it started back saying it was printing and it didn't. Found a few people online who said the same thing.
No, I would not recommend this to a friendVery Frustrated and Unhappy!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working after only having it for one year and 10 months. The Best Buy Geek Squad does not repair printers! We are going to have to work with HP to solve the issue, but I already spent most of a day working with HP to solve an HP Smart issue. We have already spent close to 2 weeks trying to resolve issues with this printer during a time when we are trying to complete our books for our personal business!
No, I would not recommend this to a friendPhoto Printer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Already having problems with it and only 2 months old Wont load the photo paper, tries to, then says no paper
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hello there,
I’m sorry to hear that your printer’s document feeder has not worked as it should. I can clearly see why this would be a frustrating issue because you had your printer only for a short time, so I’ll point you toward some resources that I hope will help you get your printer working as it should.
First, I recommend you follow the steps in this troubleshooting guide for your kind of issue:
- support.hp.com/us-en/product/hp-envy-photo-7100-all-in-one-printer-series/9073119/model/9073120/document/c00786157
If you need further assistance, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
Kacper
HP Care
hp.com/support
Not a photo printer
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Went to buy another printer that was on sale but saw this one and one the box it promoted photo printer. This is the worst printer I have ever tried to print photos on. You get lines on your photos where the printer is changing colors. Terrible. The paper trays are a joke. The photo tray you can barely see and trying to put paper in the tray is like putting on blinders, you just have to guess you got it right.
No, I would not recommend this to a friend- Pros mentioned:Ease of use, Print quality
Printing Real Life
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The HP Envy 7155 is a fantastic all-in-one printer. Very easy to set up and the controls are extremely user friendly. I love that I can integrate the printing feature with my mobile device and print images I take on my phone directly to the printer in stunning quality. The color in my images are vibrant and lifelike. Before getting this printer I would take my memory card or phone to a local store with printing services. Now I can print quickly, with amazing color, right in my home. You can even use the color touch screen on the front panel of the printer to make adjustments to your image before printing (like cropping areas). I would definitely recommend this printer to everyone looking to print amazing photos and take advantage of all the benefits of an all-in-one printer.
I would recommend this to a friend Printer
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It works except scan produces jpg copy. I am using it with USB connection. It does not work with WIFI. I have downloaded drivers, but still does not work.
No, I would not recommend this to a friendDoes not print
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I Purchased this printer a few months ago and just started using it the other day. I’ve tried to clean and realign the printheads, Still not printing anything that resembles what should be doing. Now they’re telling me it’s no longer returnable. My old HP printer was doing the exact same thing, but after five years. I guess this one will be going into the trash as well. Do not purchase
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that your printer has rendered prints of poor quality. I can understand why seeing prints like the ones you describe would be quite unsettling, so I’ll point to some resources and offer some information I hope will help.
First, I recommend following the steps listed in this guide to improving print quality, including faded or streaked prints, color or black ink not printing properly, and blurred or fuzzy text:
- support.hp.com/us-en/document/c05541385
If the problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and guide you through any applicable troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
Fair
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Printer works good however setting it up is a nightmare . They want all your personal info. It's a printer for crying out loud.
No, I would not recommend this to a friendHorrible Set-Up
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good luck setting this horrible product up. Do yourself a favor and buy one with buttons since there is no way to override anything it's asking you to do. Can't set up because no matter how many times I load paper at set-up, it won't allow me to move forward. Returning this product. 0/10
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hello there,
I'm so sorry to hear that you stumbled upon some issues with the setup of your printer. Despite this experience, I want to assure you that it’s always our intention to provide long-lasting reliability with our printers. On that note, I regret that we fell short this time, so, If you did not return your printer yet, let me try to help you.
First of all, the document listed below may prove helpful in guiding on how to set up your device properly:
- First printer setup: support.hp.com/us-en/product/hp-envy-photo-7100-all-in-one-printer-series/9073119/model/9073120/document/ish_2224996-1993298-16
Last of all, If all of the above fails, we would be more than happy to help so please feel free to contact us through: support.hp.com/us-en/contact-hp
Kacper
HP Care
hp.com/support
Not Happy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not happy with this purchase. There are constant paper jams. I haven't decided if I should keep trying to solve the problem or return the printer.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that your printer has experienced frequent paper jams. I can understand why this would be a tremendously frustrating start to owning a new printer, so I’ll offer some resources I hope will help.
First, I suggest you look at this troubleshooting guide on clearing and preventing paper jams in this printer:
- support.hp.com/us-en/document/c05556825
Next, there’s a chance that the jam might be occurring in the document feeder. If the paper-jam guide above provides no remedy, I suggest you follow the steps in this guide to document feeders that push through too many pages at once or fail to pick up any paper:
- support.hp.com/us-en/document/c01728503
If the problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
junk just like everything else they sell us
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.this is the second HP and the fourth printer I've gotten from Best buy in 4 months and also every single time I had to get a one up in price printer because they carry like nothing in stock it's getting old Best buy do something about it don't be like the rest of the world and make a shop online all the time so when we won't know we get junk until it comes in the mail thank you have a nice day
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that you've encountered difficulty with your printer. While I can’t tell from your review what specific issues you’ve encountered, I’m sorry for any resulting inconvenience. We aim to provide a reliable experience with our printers and support, so I’ll offer what I hope are some helpful suggestions.
First, you can visit a page on our support site that has diagnostic tools for various tasks and issues, including setup, cartridge installation, print quality, operating-system compatibility and connectivity. There you’ll also find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
For more help solving problems or to learn more about your printer and all its features, you can access a setup tutorial – if you still need it – as well as troubleshooting guides, how-to documents, user manuals and software updates here:
- support.hp.com/us-en/product/model/9073120
If you need further assistance, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Can be better
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This product is not efficient when it comes to ink. The ink that it came with does not have much. I buy replacing ink and little better but not like an old cannon I had.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hey there,
I'm extremely sorry to hear that you aren't happy with the printer in terms of its ink usage. We're certainly committed to providing an efficient experience with our printers, so I can imagine how disappointing this must be. That said, let's see what I can do to help address this.
If you haven't already, you might consider using the printer's draft mode or black and white settings to save ink. If you have and are still using quite a bit, Instant Ink might just be worth a try. Many customers like our available plans. They're based on how many pages you print monthly, ultimately saving you money: HPinstantink.com
If you have anymore questions about this, please remember you can reach out to us for support anytime. We're always happy to help. You can contact us directly via your preferred method at this link: hp.com/contactHP
Chelsea
HP Care
hp.com/support
would not buy again
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.would prefer much simpler printer that prints when I need it. It cuts off every time I try to use it and I can't understant the little print or what all the symbals mean.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hey Susie,
I'm really sorry that you've not had a simple experience with the printer. We hold our printers to high standards of consistency, so it's disappointing to hear about this. Let's see how I can help make this better so you can print more clearly.
First, I recommend following the suggested steps in this print quality document: support.hp.com/us-en/document/c05551101
Then, if you're a Windows user, you might find this link about unexpected text prints useful: support.hp.com/us-en/document/c01954177
If these issues still persist, please reach out to us for support. We'd be more than happy to walk through more troubleshooting with you. You can get in touch via your preferred method at this link: hp.com/contactHP
Chelsea
HP Care
hp.com/support