Customer Ratings & Reviews
- Model:
- Z3M52A#B1H
- SKU:
- 5962000
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers consistently note the excellent print quality and ease of use of the ENVY Photo 7155 printer. Many appreciate its wireless capabilities, compact size, and straightforward setup process. Positive feedback also highlights the printer's quiet operation and good value for its price. Overall, the ENVY Photo 7155 receives high praise for its performance and user-friendliness.
This summary was generated by AI based on customer reviews.
Not a simple printer
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do you want to print 2-sided greeting cards effortlessly? DON'T BUY THIS PRINTER! Had to call HP to get it to print the cards (by going through far more steps than hitting just "print"). Less than a year after purchasing this printer, I now have a paper jam inside the printer that I can't get at. Called HP & they can't help me over the phone! So if you buy this printer, BUY THE WARRANTY plan!!!
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry that you’ve encountered such difficulty with your printer and have not received the support you need. I can easily see why a complex process to print two-sided greeting cards followed by a paper jam and confusing information from support would leave you feeling frustrated and dismissed. I want to help you remedy this situation, so I’ll point you toward some resources aimed at making that happen.
First, I'll mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if your printer suffered what’s deemed a fatal error with that paper jam, you should be able to make use of it. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty
Next, if you’ve not done so already, I recommend going through the steps to clearing and avoiding paper jams that you’ll find in this troubleshooting guide on our support site:
- support.hp.com/us-en/document/c05556825
If the problem persists, I hope you’ll contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Sadness
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked super good at the beginning. Now three months later, every other line won’t print. I’ve cleaned it so many times and nothing.
No, I would not recommend this to a friendExpensive.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ink cartridges did not last long at all. Disappointed in how fast the cartridges were empty. Printer is very high priced
No, I would not recommend this to a friendMoney lost immediately.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Keeps dropping connected devices repeatedly. Connecting and reconnecting is a hassle at best. I can keep giving more examples, but I'll run out of space. The main reason I am WARNING against this piece of garbage - IT BROKE AFTER A FEW USES. Broke as it is made with CHEAP INFERIOR QUALITY PLASTIC PARTS that BROKE. Waist of money. NEVER AGAIN
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that your printer did not maintain a reliable wireless connection and then broke after a few uses. The frustration in your review is clear – and understandable – so I’ll offer some resources that I hope will help.
I can’t tell what broke on the printer or how it has affected its performance, so I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and guide you through any applicable troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
Disappointed.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This printer is very difficult. I need to frequently reload the driver and the air print function doesn’t work most of the time.
No, I would not recommend this to a friendThe cartridge from the package no work at all!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Once I start to install the new cartridge from the factory package, just after 1 paper printed, it started to fail. And the printer saying that you need to change the new cartridge, what? It is the brand new machine, and I had to spend another 100 to buy a new cartridge plus waiting for 1 more week to use the printer? It is quite unacceptable.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that your printer displayed a message indicating a new ink cartridge was needed right after you installed a new one. I can understand why that would be confounding, so I’ll suggest something that I hope will help.
I can’t tell from your review why your printer displayed this message – whether it’s a problem with the cartridge or the printer itself – so I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and guide you through any applicable troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
Have to fight it to print
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible printer. Bought it 2 months and a half ago and it's not returnable. So I will just put it in the trash and eat what I paid. It disconnects from the wifi network on its own and fights you when you try to connect. Tells you it's out of paper when it's not. The final straw: printing a photo produced a trashy mess after trying for over an hour.
No, I would not recommend this to a friendPoor Quality, High Price, Suspect Ratings
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.As an avid HP product lover, this is one of the worst HP printers ever. The print quality never had the best quality from day 1. I print graphic items and pictures and always felt it lacked professional finish that I'm used to. As I complained to HP they kept blaming it on faulty cartridges until my warranty ran out. Lesson learned!
No, I would not recommend this to a friendYou'll be in for a headache
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Started streaking, won't firmware update, ink doesn't last long. Honestly, I got maybe like 7 good pictures out of this thing and it stopped working. Oh, and if you're using windows 10 it will constantly say there's a printer update on the Win10 drivers, but no matter how many times you try it, it won't go away. Garbage Device. I really expected more from HP.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Kaden.
I’m sorry to hear that your printer has rendered photo prints of such poor quality. I can certainly understand why getting only a handful of good prints from the device before it started adding streaks – not to mention the frequent firmware update message you describe – would be a tremendous disappointment for a new device. I want to help you remedy this situation, so I’ll direct you to some resources and information I hope will meet that goal.
First, I recommend following the steps listed in this guide to improving print quality, including streaked or faded prints, color or black ink not printing properly or at all, and blurred or fuzzy text:
- support.hp.com/us-en/document/c05541385
I can’t tell from your review what’s causing the recurring firmware-update message or the rapid ink use, so for input on that – or if the print quality problem persists – I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
Bad app with ads
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Requires a poorly designed app to operate. Incessantly tries to get you to sign up for an ink subscription program
No, I would not recommend this to a friendHorrible experience and very disappointed!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible do not buy. The six month ink is a joke and the printer goes through ink cartridges like crazy. I used five cartridges in under a week to print only resumes. The ink cost was over $100. Customer service was not helpful and the software for the printer is like a constant advertisement, constantly trying to sell more products to you.
No, I would not recommend this to a friendSO MANY ERRORS: DO NOT BUY FOR WIRELESS PRINTING
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This has to be the most inconvenient printer I’ve ever used. It is extremely slow and hardly ever prints correctly on the first try. This printer has given me more errors than pieces of paper. Setup was also extremely arduous, and it is slow to shut down as well. Do not buy this if you intend to print wirelessly because it will take up so much time instead of saving it.
No, I would not recommend this to a friendNo Fax capability
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The salesperson assured me it had fax capabilities, but it doesn't Returned it the same day and bought a 7855 instead.
No, I would not recommend this to a friendVery unhappy with Best Buy so you know
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Dealing with Best Buy is a nightmare. I Purchased geek squad so I wouldn’t have any problems with my printer. But when I called the geek squad because I had trouble getting the printer connected they told me I would have to pay $199 more for them to help me out with it. I ended up hiring somebody on my own. I will never ever ever buy anything from Best Buy again.
No, I would not recommend this to a friendpoor compatibility with my Apple Mac
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not pleased with this printer. For whatever reason it is not compatible with the Apple Mac, some difficulty with installation and connection and once I thought I had it running smoothly, it doesn't. Very disappointed with HP. My last HP worked well. HP tells me it Apple, Apple tells me it's a problem with HP.
No, I would not recommend this to a friendDisappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The copier and printer are great. But the pictures just come out smeared with ink. Very disappointed.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hello there,
I’m sorry to hear that your printer is rendering prints of poor quality. I can certainly understand why that would be a tremendous disappointment, so I’ll offer some information and resources I hope will help.
I recommend following the steps listed in this guide to improving print quality, including faded or streaked prints, color or black ink not printing properly or at all, and blurred or fuzzy text:
- support.hp.com/us-en/document/c05541385
If the problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and guide you through any applicable troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Kacper
HP Care
hp.com/support
Lousy service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No one came to help. Ended up ordering it while we were there. Should have just gone to Costco
No, I would not recommend this to a friend- Pros mentioned:Ease of use, Print quality
A truly great all in one machine, I really like it
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Let me preface this by saying my only gripe is that this comes with a setup ink cartridge set, I assume it isn't a full ink cartridge as the kind you buy. Everyone does this though nowadays. Okay, since the bad stuff is out of the way, I'll tell you it has been a few years since I got a new printer. I'm glad I waited, this is truly a great machine. HP makes good stuff, I have never had a bad HP product in all the years that I've been buying tech stuff. This printer is no exception. I was able to do all the multi-functions without an issue. The app is easy to use and helpful. The print quality is exquisite. The machine seems solid and the footprint is good sized. There isn't anything about this that I didn't like. The setup was easy, the paper loading is easy. The printing never jammed. The scanning was easy. There is an SD card slot on the front. This machine represents a good value and I think you'll agree.
I would recommend this to a friend Ink subscription?!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The printer prints ok. BUT when turning it on one day it refused to print. Even though both ink cartridges were full and there was no equipment error it turned out that we had no subscribed to their ink subscription service. The OS was preventing us from printing. DON’T BOTHER BUYING THIS PRINTER.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Joshua.
Thanks for the review. While I’m glad you like the way your printer prints, I’m sorry to hear you’ve encountered trouble with it recognizing ink cartridges. I can understand why that would be an unwelcome surprise, so I’ll offer some information and resources I hope will help.
I can’t tell from your review quite what happened, but it seems to involve our Instant Ink program in some way. Instant Ink is voluntary, so if you had not signed up for it, your printer should recognize cartridges you purchased outside that program. It’s possible, however, that you were sold Instant Ink cartridges by a seller who believed they were regular cartridges.
Regardless, I recommend that you contact us directly at +1 800-474-6836 so we can guide you through the proper troubleshooting and help you resolve this issue. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Worked for a month
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The guy at best buy recommended this printer to me. I used it for a month and now it will not come on. I can say I may have printed on it four times max and now its dead. A waste of money.
No, I would not recommend this to a friend