Customer Ratings & Reviews
- Model:
- Z3M52A#B1H
- SKU:
- 5962000
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers consistently note the excellent print quality and ease of use of the ENVY Photo 7155 printer. Many appreciate its wireless capabilities, compact size, and straightforward setup process. Positive feedback also highlights the printer's quiet operation and good value for its price. Overall, the ENVY Photo 7155 receives high praise for its performance and user-friendliness.
This summary was generated by AI based on customer reviews.
Returned after 3 days
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Unable to connect to my HP laptop. Best Buy Geek Squad Tech very helpful but could not do it either after confirming everything up to date . Returned to store hassle free which is most appreciated and bought a different model - works fine. Could be just a one off defective machine.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there,
I'm terribly sorry that the printer wasn’t working as expected. We always intend on providing a seamless experience with our printers from their setup and onward, so I can imagine how disappointing this must have been. It's unfortunate to hear that you had to return this printer, but I'm glad your new one works fine.
Despite this printer not working well, I hope that you'll allow us an opportunity in the future to make things right. We would love a chance to provide the quality experience that we intended on from the start.
Chelsea
HP Care
hp.com/support
HP has poor quality control
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the third model 7155 printerr I have ordered within the last three weeks. The first one did not work for unknown reasons. I could not set the second one up because its digital screen did not work. The third one works -- so far. But I wish I had ordered another brand. My experience suggests that HP could use better quality control at the factory.
No, I would not recommend this to a friendHave been unable to install this printer a
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am unable to install this printer and need Geek Squad to mAke an appointment to come to my house and set it up
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Wayne.
I'm sorry to hear you’ve encountered difficulty setting up your printer. I can understand how that would be a big disappointment indeed. Although it sounds like you intend to have someone visit your home to help, let’s see whether I can point you toward some useful resources in the meantime.
First, you can find troubleshooting guides (including one on setup issues) as well as user manuals, video tutorials, software updates and other materials for your printer here:
- support.hp.com/us-en/product/hp-envy-photo-7100-all-in-one-printer-series/9073119/model/9073120
If you need further assistance or troubleshooting, please reach out to us directly for support. We're always here to help. You can contact us via your preferred method at this link: hp.com/contactHP
Keith
HP Care
hp.com/support
Would not buy again
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not easy to use. Constant issues, you can’t just push a button to fax, not even on screen . All in one eh
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I'm sorry to hear that your printer has had constant issues and been difficult to use. Your review is short, but your frustration is clear – and understandable – so I’ll offer some resources and information I hope will help.
First, I suggest you visit a page on our support site that has diagnostic tools for various issues. There you’ll find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
For help solving problems or to learn more about your printer and all its features, you can access troubleshooting guides, how-to documents, user manuals, video tutorials and software updates here:
- support.hp.com/us-en/product/hp-envy-photo-7100-all-in-one-printer-series/9073119/model/9073120
You can also visit our support site to get help from a virtual agent, search our extensive knowledge library or check your printer’s warranty status. Get in touch via this link:
- support.hp.com
Keith
HP Care
hp.com/support
Could not get the instant ink set up
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It looks like a good product, we were replacing a different model and could not get the instant ink to transfer over.
No, I would not recommend this to a friendNot much improvement in printers
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Somewhat disappointed in HP printers. Elderly arthritic fingers make paper and envelope use awkward.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that your printer has been difficult to use, and I'm sorry for any resulting inconvenience. We aim to provide a reliable experience with our printers and support, so I’ll try to offer some helpful suggestions.
First, for help solving problems or to learn more about your printer and all its features, you can access troubleshooting guides, how-to documents, user manuals, video tutorials and software updates here:
- support.hp.com/us-en/product/hp-officejet-pro-9010-all-in-one-printer-series/23903057/model/24208582
You can also visit a page on our support site that has diagnostic tools for various problems, including setup, cartridge and connectivity issues. There you’ll also find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
If there's any specific way that we can help you, I hope you’ll get in touch with us directly for support. We're always here and would be more than happy to help you make the most of your experience with the printer. On our site you can get help from a virtual agent, get troubleshooting documents specific to your printer or search our extensive knowledge library. Get in touch via this link: support.hp.com
Keith
HP Care
hp.com/support
- Pros mentioned:Ease of use
Good Multifunction Inkjet, But No Photo Envy
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was looking forward to the photo printing ability of the HP Envy Photo 7155 all-In-One Printer, but I ended up disappointed. After unboxing the printer, you remove a few pieces of tape, install the ink cartridges, and then use the app to complete setup with your Wi-Fi network. The setup process was quick and fairly painless. I immediately experimented with printing different types of documents, making single sheet copies, and printing photos. I was very pleased with every feature other than the photo printing. The first photo I attempted came out horribly botched. It looked like some sort of art experiment, and ink smeared inside the printer itself. Of course, it also got on my hands. I've dealt with a lot of printers, but this really surprised me. After cleaning it thoroughly and verifying that everything was properly setup, I ran a few more regular print jobs and then decided to try printing another photo. As with the first photo, this was an uncompressed jpeg from my Pixel phone. The second photo didn't look like an art experiment, but the finish on the glossy paper still wasn't good enough - even on the 5x7 sheet - that I'd want to show it to anyone. Maybe I got a lemon. I don't know. Anyway, despite the poor photo quality, everything else works great. I gave it three stars for all the good stuff, but I couldn't give it more because it has "Photo" in the name and, well, it doesn't live up to the name. In terms of quality inkjets, there are cheaper products that do the job, so I can't really recommend this one overall, at this time. But I will say again that it does a fine job with basic printing and copying. I just think you'll be able to get a better deal on another printer.
No, I would not recommend this to a friend Haven't used much
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The paper tray wont stay in it gets kicked out Cant figure how to attach it without it being kicked out
No, I would not recommend this to a friendpoor
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wasn't too happy with this product. It lasted maybe a whole year.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Cleo.
I’m sorry to learn that your printer stopped working about a year after you purchased it. Your review is brief, but it’s easy to understand why this would be an unwelcome surprise. I want to help you resolve this situation, so I’ll provide some resources and information I hope will reach that goal.
You mention that you’ve had the printer about a year. HP printers have a one-year warranty from the purchase date that covers basic support as well as hardware and supplies. Perhaps you, like some people, purchased an extended warranty. You can check the warranty status of your device using the following link:
- support.hp.com/us-en/checkwarranty
If your printer is still covered, you can contact us directly at +1 800-474-6836 so we can help you assess the situation and find the best course of action.
If your printer is no longer covered, you might consider posting the details of your issue on our support forums. This is an active community of seasoned experts, including some former and current HP employees, who can work with you to get your printer running as it should. To access this, visit the following link:
- hp.com/supportforum
I hope this helps and, again, our sincerest apologies.
Keith
HP Care
hp.com/support
Great with documents
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Prints documents well but lacks on printing pictures
I would recommend this to a friendNo setup Cartridges
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No setup Cartridges were sent with the printer. The worst thing is my new printer won't let me use other new HP cartridges. Basically it WILL not let me setup my new printer. Please send me new SETUP cartridges ASAP!!
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that your printer arrived without setup cartridges. It’s easy to understand why that would be quite an unsettling surprise, so I’ll offer some resources that I hope will help.
First, I can’t say for sure what happened in your situation, but what you describe can occur when a printer is sold, returned to the seller, then sold again to a different buyer without being adequately inspected before shipment. Because you expected to receive a printer with all the necessary components, I recommend you contact the seller to address this promptly. You can find the seller by scrolling to the bottom of the Best Buy website and clicking Orders & Returns.
I will also mention that HP printers have a one-year warranty from their purchase date, so you might make use of it if you need to. To verify the warranty, you can use the following link: support.hp.com/us-en/checkwarranty
Remember you can always contact us for support whenever you need as well. We're always here and more than happy to help you. You can reach us via your preferred method at this link: hp.com/contactHP
Keith
HP Care
hp.com/support
ENVY Photo 7155 Printer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst printer I've ever owned for scanning. It should likely only be used for photos; but HP described it as multipurpose. It is not meant to be used for Work at Home during COVID 19, so I will have to buy another printer
No, I would not recommend this to a friendPass on this printer.
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this new printer about 5 months ago because I was in need of printing a job offer. I have yet to print anything and ONLY 4 months later, I go to print something and having issues. Tried all the trouble shooting (Head cleaning Etc:) to resolve issues and still printing problems.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi David,
I’m very sorry that you are facing printing issues with your printer even after following the troubleshooting documents. I want to help you get the device working, so I’ll guide you to some resources I hope will make that happen.
I would suggest you to contact us directly at +1 800-474-6836 so we can help you assess the situation and determine the best course of action. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Marco
HP Care
hp.com/support
Garbage.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Head alignment issues one month into using it. I've been using the scanning feature and getting some work done, but I still need to print. HP support is absolute garbage as well. If I could give negative 5 stars I would. I do not recommend this printer, at all.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I'm sorry to hear that your printer has given you printhead difficulty. I can understand why essentially losing the print function would be tremendously frustrating, so I’ll offer some resources that I hope will help.
First, I recommend following the steps listed in this guide to improving print quality, including faded or streaked prints, color or black ink not printing properly or at all, and blurred or fuzzy text:
- support.hp.com/us-en/document/c05541385
If that doesn’t address the issue, or if the problem persists, I hope you’ll contact us directly at +1 800-474-6836 so we can help you assess the situation and guide you through any applicable troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
Disappointed
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very hard fir it to stay connected to the HP ink service which is why we got it.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hello there,
I’m sorry to hear that you were having issues with a reliable connection between your printer and Instant Ink service. I’ll provide two points of contact where you might find assistance.
You can try contacting our Instant Ink program via virtual or phone agent so we can help you assess and resolve the situation. To reach a phone agent, call 1-855-785-2777. Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding. To reach a virtual agent, follow this link:
- instantink.hpconnected.com/us/en/l
If it’s a matter for our printer support staff, I suggest that you contact us directly at +1 800-474-6836. To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Kacper
HP Care
hp.com/support
Envy 7155
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Difficult to setup. Keeps defaulting to another printer that has been removed. Had to call for help which fixed the problem for a short time then everything happened again. Very frustrated having to go back and do everything over again time after time.
No, I would not recommend this to a friendFlawless computer!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This printer stops printing for a while!! Then later it will print your document!!
No, I would not recommend this to a friendowner
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.not very friendly or intuitive. definitely not plug & play. setup is ugh
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that your printer was difficult to set up and has been troublesome to use. I'm also sorry for any resulting inconvenience. We aim to provide a reliable experience with our printers and support, so I’ll try to offer some helpful suggestions.
To learn more about your printer and all its features, or for help solving problems, you can access a setup tutorial (if you still need it), user manuals, how-to documents, software updates and troubleshooting guides here:
- support.hp.com/us-en/product/model/9073120
You can also visit a page on our support site that has diagnostic tools for various tasks and issues, including cartridge installation and connectivity. There you’ll find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
If you need any further assistance, I recommend that you reach out to us so we can work through any necessary troubleshooting with you. On our site you can get help from a virtual agent, search our extensive knowledge library or check your printer’s warranty status. Get in touch via this link: support.hp.com
Keith
HP Care
hp.com/support
Get what you pay for.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Printer setup easy----------- additional feature setup extremely confusing. Printer ink pricing --- outrageous
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hey there,
While I'm glad that the initial printer setup was easy, it's disappointing to hear that setting up the additional features has been difficult. We aim to provide a seamless experience with our printers, so I can certainly imagine how disappointing this is. With that said, let's see how I can be of help.
As I'm not quite sure which features you're referring to, I recommend reaching out to us for support. We would be more than happy to help get your printer up and running. You can get in touch with us via your preferred method at this link: hp.com/contactHP
Chelsea
HP Care
hp.com/support
Printer does not work
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Printer does not work. Worked for several weeks after purchase and installation. No longer works.
No, I would not recommend this to a friend