Customer Ratings & Reviews
- Model:
- Z3M52A#B1H
- SKU:
- 5962000
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers consistently note the excellent print quality and ease of use of the ENVY Photo 7155 printer. Many appreciate its wireless capabilities, compact size, and straightforward setup process. Positive feedback also highlights the printer's quiet operation and good value for its price. Overall, the ENVY Photo 7155 receives high praise for its performance and user-friendliness.
This summary was generated by AI based on customer reviews.
Avoid at all costs
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the worst printer / scanner I've ever purchased. If you let it sit too long without use the next time you use it the prints will appear faded to the point where you cant read any of it. Also the scanner NEVER worked. The scans resulted in a black image with multiple colored lines.
No, I would not recommend this to a friendthis printer is terrible
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i've had this printer for a few months and i hate it. it was hard to originally set up. the touch screen is very small and complicated. every time it prints it shoots out a blank page first. if i go a week between printings i have to clean the heads. also, best buy service is terrible.
No, I would not recommend this to a friendThe printer is smearing the output
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was away for 3 weeks and when I came back the printer was smearing the pages, tried everything and still no go. I only got 10 pages out of this printer, and this is the second HP printer to do this to me in the last year. I am going to cross HP printers off my list and never buy one again.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Angelo.
I’m sorry to hear that your printer has started rendering prints of poor quality. It’s easy to understand why seeing smeared ink on prints would quickly become exasperating, especially after troubleshooting with no resolution, so I’ll offer some resources and information that I hope will help.
First, I recommend following the steps listed in this guide to improving print quality, including streaked or faded prints, blurred or fuzzy text, and color or black ink not printing properly or at all:
- support.hp.com/us-en/document/c05541385
If the issue persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and guide you through any applicable troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
Absolute Crap
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I need to login in with my email address and password every time I need to scan in a document to my own PC. This is by far the worst experience I have ever had with a product I supposedly own. Never buying HP again. Never.
No, I would not recommend this to a friendPrints good pictures
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Having a bit of trouble with the ink but other thank that it’s good
I would recommend this to a friendBrand response from HP Team
Posted .Hi, Bell.
Thanks for the review and the feedback. While I’m glad to hear that you’re pleased with your printer’s print quality, I’m sorry to hear that it has been problematic regarding ink. Your review is short, but your disappointment is clear – and understandable – so I’ll offer some resources and information that I hope will help.
I can’t tell from your review what type of ink trouble you’ve encountered, so I recommend that you contact us directly at +1 800-474-6836 so we can guide you through the proper troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Last HP Printer I Will Ever Purchase
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Printer wouldn't pick up photo paper so I had to mail it to HP and they replaced it. The replacement did the same thing. Sometimes it would print a picture but usually not and NEVER two in a row.
No, I would not recommend this to a friendStopped printing after 5 months
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Printer stopped printing in color and then a week later the black stopped. Purchased new cartridges with same results. Contacted HP, month later received a new printer. 2 months later the color cartridge is not working.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Fritz.
I’m sorry to hear that you’ve experienced a second round of printing issues with color ink not printing. I can easily understand why this would be quite jarring, especially considering that it happened on the first printer you received and then exchanged. With that in mind, I’ll offer some information I hope will help.
First, if you haven’t done so already, I recommend you follow a guide to improving print quality that covers color or black ink not printing properly or at all. Find that by following this link:
- support.hp.com/us-en/document/c05541385
If the problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and guide you through any applicable troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
installed printer today and is not working right.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Called support help number and was of no help at all. photos do not come out of the photo paper slot and everything is extremely slow, even making a copy takes too long. Very disappointed in this product and Best Buys feedback to my call.
No, I would not recommend this to a friendHP Envy - Junk
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Printer did not last one year. After 6 months, print was only clear on half the page. Tried all self help suggestions, new ink, etc. Nothing worked. It was a piece of junk and has landed in the trash.
No, I would not recommend this to a frienddoes not have features
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.very disappointed - this machine does not have multi-page capability, so pages must be load individually. purchase less than one month ago, and best buy says it is beyond return time? horrible machine, horrible service
No, I would not recommend this to a friend1 Year later - All sorts of issues
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A year later and the printer never seems capable of working without going through 5-15 minutes of troubleshooting. I understand that HP is one of the best when it comes to "Planned Obsolescence" for consumer goods...but this is ridiculous.
No, I would not recommend this to a friendDisappointed
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Color Ink Cartridge, after less than 6 months and very little use, began only printing magenta. Replaced color cartridge-still just printed magenta... Printer problem or cartridge problem? Either way, extremely disappointed.
No, I would not recommend this to a friendPoorly designed printer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Got a notice on my printer's screen telling me that my insta ink account has been cancelled. My printer refuses to acknowledge when I want to change the size of my photos. Getting ahold of a LIVE agent is impossible!!!!!! At this point I am going to return the printer.
No, I would not recommend this to a friendPoor Printing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had bought this printer & had an issue with the quality of photo prints. After contacting HP & exchanging it twice (on HP"s advise) the quality is terrible for photo. Finally returned it and went to another.
No, I would not recommend this to a friendQuality printer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love it except for the fact that the ink cartridges require changing too often
No, I would not recommend this to a friendNo bueno
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this and hardly used it. I just changed my ink from the cartridge it came with and the printer quit working. Says it has a paper jam but has no paper in it and is making a horrible sounds. Im barely over a year since i bought it.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to learn that your printer has taken such a bad turn in performance. I can certainly understand why a contradictory error message and jarring sounds would be upending, considering you’ve not used the device much since getting it about a year ago. I want to help you remedy these problems, so I’ll provide some resources and information.
First, regarding paper jam messages, as you’ve discovered, sometimes these can be real or false, meaning the printer might report an error when there is no jammed paper. I recommend referencing the steps in the document linked below to troubleshoot real as well as false paper jams. Perhaps it will also help eliminate the noise you’re hearing:
- support.hp.com/us-en/document/c05556825
If you need further support, there are options. HP printers have a one-year warranty from the purchase date that covers basic support as well as hardware and supplies. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty
If your printer is still covered, you can contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution.
If your printer is no longer covered, you might consider posting the details of your issue on our support forums. This is an active community of seasoned experts, including some former and current HP employees, who can work with you to get your printer running as it should. To access this, visit the following link:
- hp.com/supportforum
I hope this helps and, again, sincerest apologies.
Keith
HP Care
hp.com/support
Poor Print quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Saw the store Epson rep with a print page and decided to get this inexpensive printer for the upstairs office,printer has poor quality and have replaced black cartridge after less then 100 pages. you get WHAT YOU PAY FOR !! COST WAS $99.00
No, I would not recommend this to a friendThe worst printer ever
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The worst printer ever I have bought, since the beginning never worked properly and now is just a piece of trash. I tried everything hp dr app told me and never worked.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to learn that your printer has not worked properly since you purchased it. I can wholly understand your frustration, especially considering you’ve attempted to use our diagnostic tools to remedy the problems without success. I want to help you resolve this situation, so I’ll provide a resource and some information I hope will reach that goal.
I can’t tell from your review what issue your printer faces or why it has not worked properly, so I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find the best course of action. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
I screeches when it prints
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I made a mistake and hurry purchased this product without realizing it does not have a fax nor a tray for continuous feed for scanning. Plus, it screeches when it prints. It sounds like it is going to fall apart.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, RuthAnn.
I'm sorry to hear that your printer does not have the features you’d hoped it would, and that it makes a screeching noise when it prints. I can understand why that would be quite an unsettling combination, so I’ll offer some resources that I hope will help.
I can’t tell from your review why your printer is making the screeching noise, but I believe it warrants further investigation, so I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and guide you through any applicable troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
- Pros mentioned:Print quality, Size
Must Have all-in-printer
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice sleek compact all-in-printer. This is great for a home/office. Easy set-up, wi-fi connectivity. Works great with my Apple devices, no need to download a e-print app just connect the printer to the same wi-fi as your Apple devices and print away. For Android you will have to download the hp print app to print wirelessly. Love the color touch screen, not too loud when printing and prints fairly quick. Nice addition of instant ink, it will send hp a notification to send ink when running low nice feature to have so you never have to go without ink or try to run to a store and find ink. Definitely look no further if your in the market for a all-in-one this one is great!
I would recommend this to a friend