Customer Ratings & Reviews
- Model:
- Z3M52A#B1H
- SKU:
- 5962000
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers consistently note the excellent print quality and ease of use of the ENVY Photo 7155 printer. Many appreciate its wireless capabilities, compact size, and straightforward setup process. Positive feedback also highlights the printer's quiet operation and good value for its price. Overall, the ENVY Photo 7155 receives high praise for its performance and user-friendliness.
This summary was generated by AI based on customer reviews.
Poor
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stop working wireless after a month scanner stopped working
No, I would not recommend this to a friendDoes not work
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We have not been able to get the printer to work. The printer shows how to scan, photo but to try and print school it has failed. Waiting for a booster to see if that helps but will probably be returning.
No, I would not recommend this to a friendTRASH
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TRASH. Will hold you hostage and not allow printing if you use instant ink and it thinks you're not signed in or have an expired credit card. Had to uninstall and restart and won't connect via cable or bluetooth. Photos are dark and don't print correctly.
No, I would not recommend this to a friendBig disappointment HP
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst printer I’ve owned. Does not have multiple load paper capabilities.Have to put each paper for scan or copy one at a time on flatbed . Scanner at times scans documents that are blurred and unreadable
No, I would not recommend this to a friendCan not connect
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tried several times will not link via Bluetooth. Would not recommend this headache
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi Chris,
Sorry to hear you're having difficulties.
Please note that the low energy Bluetooth on this printer is designed only to assist in setting up your wireless connectivity through Android devices and does not support printing via Bluetooth.
If this is what you would like to do, this document can guide you through the steps:
support.hp.com/us-en/document/c05166195
Kieran
HP Care
Have to disconnect power each if left is sleep mod
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would not recommend this printer! If you leave in sleep mode the next time you use it it Hass to be disconnected from power to reset/reboot. Very disappointed in the printer
No, I would not recommend this to a friendHave to use it weekly or something
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible printer. The print head dried out in a month of non usage and they couldnt not be cleaner or revived. Never printed full pages again after 1 month of no use.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that your printer performed so poorly for you. I can certainly understand why the printhead issue and incomplete print jobs you describe would be a jarring surprise after not using the device for a few weeks. I want to help you resolve this situation, so I’ll provide a resource and some information aimed at making that happen.
I can’t tell from your review what’s causing the problems you describe or what remedy might exist. I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find the best course of action. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
Terrible printer
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This printer has never performed correctly since I purchased it. It leaves numerous 1/4" wide lines all over the printed material and no amount of cartridge alignment or cleaning will fix it. I am returning it today. Glad I bought a replacement plan.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hello there,
I’m sorry to hear that this printer did not meet your expectations. Of course, it is important to us to offer our customers a reliable and satisfying experience with our products and it is a pity that we did not manage to do this here. Please let me help you further.
I would recommend you use our Print-Scan-Doctor to improve the print quality. This program we provide identifies problems and then solves them automatically. To find this diagnostic tool, search the Internet using the keywords ""HP Print and Scan Doctor"". A link to this tool should be at the top of the search results.
In addition, there is a special document to help improve print quality for your printer. You can find this guide by searching the Internet for the keyword ""HP Support c05541385"".
Remember you can contact us for support at any time. Find our official support site by searching the web with keywords “HP Support.” We would always love to help you with any issues you might be having with this device
Denise
HP Care
Not worth wasting your money.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Barely used it a few times and already it doesn’t work. Keeps saying it needs a new ink cartridge when it has a new one in it that was sent thru their monthly subscription plan for ink.
No, I would not recommend this to a friendEpson Photo Printer 7100
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lid is broken so doesn't close. Won't print from the computer despite hours my son and I spent trying to connect it. Tried everything but won't connect. Just printing a copy caused it to jam every time. In my trunk right now to return to Best Buy. Piece of crap.
No, I would not recommend this to a friendAfter one month the printer froze
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this printer one month ago , I was impressed because of the new ink program. Went to use it today and it was frozen after 3 hours got ahold of HP we tried to get it to work with no luck they are sending me a new one
No, I would not recommend this to a friendDO NOT BUY!
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The worse product ever! Came without ink. Ink sent did not work! HP online help DID NOT HELP. Finally got a replacement. It was a refurbished one, I bought a new one originally. HAD THE SAME PROBLEM WITH THIS ONE.
No, I would not recommend this to a friendWorst printer I have ever bought!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I hate this printer, prints terrible pictures and the paper type doesn't matter. I have printed on matte, gloss and regular paper. I have tried all different settings it doesn't matter. Save your money.
No, I would not recommend this to a frienddisappointed
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.does not seem to be compatible with my MAC. i have attempted to set it up over an dover again; everything says that is is connected to WiFi, but will not print
No, I would not recommend this to a friendWorks when it wants to
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Have had several HP printers but this one is not reliable it seems
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there,
It’s disappointing to hear that you've not had the experience you expected to with the printer. We always hold ourselves to a high standard of reliability with our printers, so I hope you’ll allow us an opportunity to stand by that.
If there’s anything specific we can assist with, please remember that you can always reach out to us for support. We're always here and would be more than happy to help you make the most of your experience with the printer. You can get in touch with us via your preferred method at this link: hp.com/contactHP
Chelsea
HP Care
hp.com/support
Printer did not work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Always frustrating when you open the box, set up the printer and then get get error message saying a paper jam when there is no paper jam. Unable to get it to work. Very frustrated
No, I would not recommend this to a friendInk won’t last
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ink won’t last, after printing about 30 pages the ink was almost done. Not worth spending so much money the be able to print only 30 pages.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hello Juana,
I'm so sorry to hear that you are not satisfied with this page yield you are getting when printing with this device. I can definitely understand why you would feel frustrated in this situation. This is certainly not the experience we are aiming to provide so let me help you.
First of all, I do want to mention that the page yields advertised are just an estimate value and vary with the density of the prints. Regardless, there are some tips you might try for limiting ink consumption:
- You can use the printer's draft mode setting, whenever possible, to save ink.
- It is worthwhile to perform printer cleaning procedure, instruction can be found in the User Manual.
- Shutting the printer down between uses can also help; however, always use the power button on the printer itself to turn it off. That lets the printer “park” itself.
- Using the font that requires less ink is advisable.
- If you suspect that the low page yield was caused by a defective cartridge, you are always free to contact the Vendor/Seller of that cartridge.
Additionally, I would recommend checking out our instant ink program, it might be worth a try. Many customers like our available plans. They're based on how many pages you print monthly, ultimately saving you money. You can check out the details at: HPinstantink.com
Furthermore, please don't forget that you are always welcome to contact us for support. We'd be more than happy to help you. You can get in touch anytime via your preferred method here: support.hp.com/us-en/contact-hp
Kacper
HP Care
hp.com/support
Printer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I brought this over 6 months ago...cannot get it to print with any quality. Need to bring it in for them to assess or refund for one that works.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there,
I'm so sorry for the disappointing experience you've had with print quality. We hold ourselves to a high standard of consistency with our printers, so it's regretful that we seemed to have missed the mark this time. With that said, I'd like to make sure we get this resolved for you.
What I'd first suggest is following the guidelines listed in this print quality improvement guide: support.hp.com/us-en/document/c05551101
If this doesn't improve the quality of your prints, please let us know so we can explore other solutions. You can reach out to us anytime via your preferred method at this link: hp.com/contactHP
Chelsea
HP Care
hp.com/support
Always offline, Won’t print
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I went online to a forum on this printer, everyone seems to have the same problem, it says ready to print but then won’t print because it’s offline again!! Also quality of print with new ink is very poor.
No, I would not recommend this to a friendNot easy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This printer was ridiculously complicated to set up. It requires you to load software on every computer you want to use it with (not just a print driver). You should pass and use easier to set up models.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi Wily,
It's disappointing to hear that your printer's setup was less than seamless! We certainly aim to provide a much more streamlined process, so I can completely understand the frustration there.
For any future needs that you might have, please don't hesitate to contact us for support. We're always more than happy to help, so you can get in touch via your preferred method at this link: hp.com/contactHP
Marco
HP Care
hp.com/support