Customer Ratings & Reviews
- Model:
- Z3M52A#B1H
- SKU:
- 5962000
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers consistently note the excellent print quality and ease of use of the ENVY Photo 7155 printer. Many appreciate its wireless capabilities, compact size, and straightforward setup process. Positive feedback also highlights the printer's quiet operation and good value for its price. Overall, the ENVY Photo 7155 receives high praise for its performance and user-friendliness.
This summary was generated by AI based on customer reviews.
H.P. Connectivity is terrible
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Always disconnecting from H.P 17.3" Laptop - Intel Core i3 - 8GB Memory- 1 TB this printer and Laptop bought brand new . Also who wants to turn over brand new H.P. equipment to the Geek Squad .
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that your printer has failed to maintain a reliable wireless connection to your laptop. It’s no surprise that you feel put off, considering you bought both devices new. I want to help you resolve the problem, so I’ll provide some resources aimed at making that happen.
First, I recommend you visit a page on our support site that has diagnostic tools for various issues, including wireless connectivity and printer-offline difficulties. You can find that page here:
- support.hp.com/us-en/topic/diagnostics
If the problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Not happy with this product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.When you print photos it leaves white lines on photo
No, I would not recommend this to a friendDid not work, could not connect.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It did not work, and we had to bring it back. The packaging was not consistent with most packaging per our technician. We were very satisfied with your customer service when we had to return it.
No, I would not recommend this to a friendNice if it would work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Won’t let me setup the wi-fi or and another computer
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi Roxanne,
I'm sorry to hear that you're experiencing some difficulties with setting up the printer. I can certainly imagine how disappointing this has been, so I'd like to see how I can help.
First, here are some helpful wireless setup resources that you might have a look at:
- Wireless Printer Setup (Windows): support.hp.com/document/c05571982
- Wireless Printer Setup (Mac): support.hp.com/document/c05571980
- Getting Started Guide (with Wireless Setup Help section): hp.com/ctg/Manual/c05634742.pdf
- User Guide (page 68): hp.com/ctg/Manual/c05633496.pdf
If what I've provided doesn't allow for a successful setup, please don't hesitate to contact us for support. We'd be more than happy to help, so you can reach us via preferred method here: hp.com/contactHP
Chelsea
HP Care
hp.com/support
Regret this buy
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This printer is horrible. From the moment I received it. It did not work. It will not align the ink cartridges and hp is horrible at customer service. I would say to not buy this product unless you like to waste money.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hello there,
I’m sorry to hear that your printer is not working properly. I can understand why the lack of response, even when turning on the power button, would be confusing as well as disappointing. We aim to make reliable products, so let me try to help you.
Because of the vague nature of the issues, I suggest you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
Kacper
HP Care
hp.com/support
Avoid
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Opened the box and started setting the printer up. Blue error screen showed immediately. Called HP support and they told me to return the printer because it was defective.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi,
I'm very sorry for the inconvenience of having to return the printer. I hope the replacement is everything you were hoping for!
Remember that you can always get assistance from our support team: hp.com/contacthp
Mary
HP Care
hp.com/support
Would not buy again
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Difficult printer for wifi , does not come with cord to connect direct to printer. No support is helpful, it’s all automated. Very frustrating and the ink program is so confusing
No, I would not recommend this to a friendLoses WiFi and won't shut down properly.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This printer worked fine for the first month now it is constantly losing wifi connection. It will not shut down when you use power button and I have to unplug it.
No, I would not recommend this to a friendHorrible shipping experience!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible experience, to 30 days to get my shipments after they were lost, they wont expedite the shipping for the cartridges and wanted me to pay.... never again. I would buy directly from Amazon next time.
No, I would not recommend this to a friendHorrible HP
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Keeps telling me to remove the specified cartridge and reinstall. I now just leave the cartridge out because it won't work with it in. Did I mention this is my 2nd one. Not gett HP again
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that your printer has not properly recognized an ink cartridge you bought for it. It’s easy to understand why not being able to clear the device’s request to reinsert the cartridge would quickly become exasperating, especially considering it sounds like you had a similar experience with an HP printer. I want to help you resolve this situation, so I’ll provide a resource and some information aimed at making that happen.
I can’t tell from your review why the printer has not recognized and used the ink cartridge like it should. I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find the best course of action. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
Dead on arrival
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Aside from feeling particularly flimsy, the printer was dead on arrival, never getting past 0% completion on the printer initialization process.
No, I would not recommend this to a friendI did not like this printer
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this printer around 2 months ago and it’s touch works very slow and also I got out of ink with less the 20prints.it takes too long to switch from option to option
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that your printer is going through so much ink. It concerns me that the cartridges performed so poorly. Even if you were printing mostly high-density prints, it does seem like you should have been able to print more.
Here are some things you can consider:
- If it appears that a cartridge was low on ink to begin with, or that the poor page yield was caused by a defective cartridge, you can always contact the seller who sent you the cartridge about that.
- Contact us if the supplies are defective genuine cartridges that are not replaced by the vendor (and they are still within the “warranty ends” date on the cartridges). Reach out to us via this link: support.hp.com/us-en/contact-hp
Here are some facts on ink use that might help you get more prints without too much extra effort:
- A high-density print (such as an image or graph) uses ink more quickly than a text-only document, particularly if the paper is highly absorbent and the environment is dry.
- Using the draft and black only settings on your printer can help save on ink, particularly the colors.
- Shutting the printer down between uses can result in some savings. However, always use the power button on the printer itself to turn it off. That will let the printer to 'park' so that the nozzles that spray the ink onto the paper are protected from excess drying.
If the problem persists, I recommend that you reach out to us so we can help you assess the situation and work through any necessary troubleshooting with you. Get in touch via your preferred method at this link: hp.com/contactHP
Keith
HP Care
hp.com/support
Bad
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a horrible printer. I bought it and only used black and white. Now I need color and the color doesn't print like it suppose to. I wish I would of known before the return time ran out.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that your printer has rendered color prints of poor quality. I can certainly understand why this would be a most unwelcome surprise, especially considering the retailer’s return period has passed. I want to help you remedy this situation, so I’ll offer some suggestions I hope will accomplish that.
First, I recommend following the steps listed in this guide to improving print quality, including faded or streaked prints, color or black ink not printing properly or at all, and blurred or fuzzy text:
- support.hp.com/us-en/document/c05541385
If the problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and determine the best course of action. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
Not a fan
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I hate this printer. The quality isn't what I thought it would be. I can barely get the photo printing to work. It was all brand new materials and the photos were streaked or printed half off the page.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Lynnanette.
I’m sorry to hear that your printer has rendered photo prints of such poor quality. The frustration you express is totally understandable, considering the prints contained streaks and didn’t print fully on the paper. I want to help you remedy this situation, so I’ll provide some resources aimed at making that happen.
First, I recommend following the steps listed in this guide to improving print quality, including streaked or faded prints, color or black ink not printing properly or at all, and blurred or fuzzy text:
- support.hp.com/us-en/document/c05541385
I can’t tell from your review why the paper did not feed properly, so for input on that – and if the streaking continues – I suggest that you contact us directly at +1 800-474-6836. That way we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
Not good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This printer won’t load the paper to print the pictures. That’s one of the reasons I bought it. I see a lot of the same complaints! Very unhappy. Am going to return it!
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hello,
Sorry that the paper hasn't loaded right for you. The following steps should help: support.hp.com/us-en/document/c05573316
Mary
HP Care
Mislabeled
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought printer because it said all-in-one. Had to return printer because it did not include faxing capabilities. Never used the printer so can't comment on it's workmanship.
I would recommend this to a friendTerrible
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible printer, it never worked from day one and HP would not let me return it. I will never buy an HP product again!
No, I would not recommend this to a friendWont Print Photos
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy any HP products, i have bought all my life but my past couple of experiences have been terrible and the customer support just awful. Google HP7155 photo tray issues if you want an example
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to learn that you’ve had difficulty printing photos with your new printer and that you’ve not received the support you need. I can wholly understand the frustration you express, considering what you’ve endured. We want our customers to have better experiences than this, so I’ll offer a resource and some information I hope will help you remedy the situation.
I can’t tell from your review specifically what issue you’ve encountered with printing photos, so I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
The ink always gets dried out.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The black ink goes dry if you don't use it every week. I spent too much money buying additional cartridges just to get it working on occasion. I won't be buying this brand again.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Steve.
I’m sorry to hear that your printer has been so problematic. It’s no surprise that you’re frustrated, considering that the device’s black ink cartridges have gone dry and you’ve bought additional cartridges to make it work. I want to help you resolve this situation, so I’ll direct you to a resource and some information I hope will make that happen.
First, the cartridges should not be drying out in such a short time if you don’t use the printer. I believe this deserves further investigation. I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and determine the best course of action. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
Not impressed. Slow.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not impressed. It's not fast, very sluggish. Takes forever to turn on and to take a command. There's not gentle closing for the scan cover. It will slam down if you let it. Poorly made, very disappointed.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hello there,
This is so upsetting to learn that you are not entirely satisfied with this printer. We are always grateful for our customers' feedback, as we can continuously care for their experience. This also allows us to adjust our Products' design to suit our customers' needs the best.
Also, I would recommend contacting us for support to resolve any issue that you may be experiencing with this device. We'd be more than happy to help you. You can find our official support site at: support.hp.com/us-en
Kacper
HP Care
hp.com/support